I had high hopes for this app as it was court ordered to help navigate our high-conflict custody agreement. I don't know who or how it is monitored but my ex has used it for years to insult, intimidate and threaten me with no interaction from site admins at all. Additionally, I added my children's accounts and when asked to create a user name and password was met with the 12 plus character, at least one number and special character requirements. My bank doesn't have such obnoxious requirements. Not only was it frustrating that there was no option to see what I entered in as a password but when I tried to log in for my kids I was met with an error message saying user name or password was incorrect. This app costs more than all my other apps combined. There's no reason for it to be so useless. My email does everything this app does and more. Not worth the money or time. read more

Aside from the highly expensive extortion fees and lawyer kickbacks everyone talks about, the biggest issue I have with this app is its security. OFW logs your login data, which is fine, but it forces you to log back in regularly. Therefore you are more incentivized to use a less secure password. On top of that, and I find this to be the biggest security red flag, it doesn't allow Two Factor Authentication (2FA), meaning no text sent to you with a six digit passcode for login attempts or no ability to use an authenticator app. Think about that. With at least two accounts subject to this vulnerability (you and your ex) a hacker just needs to hack one of your accounts and they have access to all your child's information you both shared. Shady! All your pictures, doctor visits, expenses, confidential information, contact info, vitals and everything is in this app and because of their policy to retain these records for the court, ALL OF IT is permanently undeletable. If and when you and your ex are done with this app, this data is forever stored on these servers with a vulnerable password. Family courts like to pretend they are thinking about child safety and all that, but they get their kickbacks and turn a blind eye to this extortion. As long as your child's data is in the custody of this poorly run company, your child is NOT truly safe. If you wouldn't trust your money in a bank without 2FA, why would you trust OFW with your child's data? Aside from all that, I see no functional difference between this app and regular email / texts / and other forms of communication. They say it's because you cannot delete stuff on this app. Well maybe you can delete emails or texts, but that doesn't mean the recipient deleted the message. The marketing fluff OFW spews to sell this and give the justice system incentives ought to be scrutinized. This is corruption at its finest and your child is caught in the cross hairs. read more

app has ruined my relationship with my son. It keeps giving me and him notices that I'm being recorded every minute. These notices disrupt video and audio feed between my son and me, and cause him to give up. I've complained multiple times, and all I get is instruction to delete and reinstall. Just stop the notices! This is a court-ordered expense for fathers that makes family relations worse read more

This is hands down the crappiest paid app that I've used. Any free email works better. First off, you can only communicate with people who have an account, which means: - messages can not be cc'd to lawyers, court people, family counselors. - messages can not be cc'd to therapists, child counselors. - messages can not be cc'd to your personal email. It is very expensive for the functionality that is below that of using free GMail (messaging) + Google Sheets (for expense tracking) + Google Drive (to keep docs). The customer support is horrible. I keep asking for email cc ability, and it's fallen on deaf ears for almost a decade. Forget these guys. read more

We used an app previously-free-AppClose, and it was much easier to navigate. OFW-not sure why it is recommended as it costs $150 up front. I am interested in finding out the connection. Not sure why that's what the courts want. Is there some sort of benefit financially? To have to go back-and-forth to sent and inbox instead of it all just being right there is frustrating. Anyone going through divorce and this is an app they suggest I personally would not do it once you're ordered to do it. You're stuck paying $150 to navigate an app that is not user-friendly.. read more

App is not very good. tried to use it not happy with this app never used it never liked it. cant get miney back after it automatically took 300 from my account read more

I have been a client of OFW for 10 years. Over that time, I have built a substantial record history, as is expected when using the service continuously for a decade. My annual subscription includes 5GB of data storage, but that limit is applied to the entire account history rather than on a per-year basis. As a result, my account has now reached capacity, and I am unable to upload or maintain any further records. This data storage policy effectively penalizes long-term clients by reducing their usable storage as records accumulate and forcing them to purchase upgrades, which is both unfair and inconsistent with the reasonable expectations of loyal customers who rely on OFW's secure record-keeping as an essential service. I have raised this concern with customer support several times over the years, but it has not been addressed. Customer service has also refused to provide me with corporate contact information, which is why I am reaching leaving a review. OFW needs to review and revise this policy so long-standing clients are not penalized or disadvantaged by the very record history that reflects their loyalty. read more

Great app. Been using for 6 months now and helps keep everything in one place and with a respectful tone. I checked out a few others, but this one by far has the most robust and thoughtful set of features, at least for my needs. Also trust that my data is safe. My co-parent initially did not want this and wanted one of the free ones, but now is happy that we are on ofw. read more

This app is the biggest joke. 1) Google " OFW " and " referral fee" which will pull up pages of documents that show the lawyers who refer this ( crap) app get a SIGNIFICANT affiliate referral fee. If I am being forced by legal experts to use this horrible program, HOW can it be legal to have the SAME legal system PROFIT 25% from it??? I would post the screenshots, but know that they will likely be denied... read more

This app and website is terrible, regularly doesn't work and gives errors. Never lets me pay through app.

Basically non-functional app. Freezes, glitches, constantly has to be restarted. Clunky. Not intuitive in any way. Company's customer service is equally poor. Seems contemptuous of customers and I had the experience of one agent flat-out lying. Extremely expensive and price continues to go up. read more

I am required to use this app, but I hate it. I like the "idea" of it, but the software is to outdated and clunky. It is a really pain to use and very cumbersome. I can't believe a better version of this idea hasn't been made. I only use it because I have to, but it is not user friendly at all in my opinion. read more

Terrible. The app always freezes or sometimes will not work or load messages. Not just for me but my ex. ive lost complete message.

A company to solve communication and trust issues, BUT CAN NOT communicate with support, and trusts your ex in the registration process, messing up your ability to use the app! I had to lie that I'm a legal professional to get help after a week of reaching out to support many times. Company must be messed up values, if can't do basic things it was trying to solve for customers. I expect a company with value problems to not make it, can't image this is a good place to work. read more

After having to purchase Our Family Wizard due to a court order, when the subscription period ended they were unwilling to provide a three month option to meet a court order. They will only offer one year and two year subscriptions. So, if your subscription time period is different than your ex/partner, you will be required to purchase the full year. They should provide options for three or six months time frames. They just want your money. read more

There are so many other parenting programs that cost less and are more functional then this glitchy, poorly designed software. Do yourself and children favor and find a different program. Your pocket, time and sanity will thank you. 1. Kids should never be privy to adult conversations. 2. The financial documentation is not functional as accounting for expenses paid. 3. They try to force you to download the app because they are too cheap to use integrated software for ease. Avoid, svoid, avoid! read more

Totally pointless App that is far overpriced for what it is. That app itself its horrible, the service is horrible, the price is horrible. FAIR WARNING!! DO NOT PURCHASE, IT'S A BASICALLY A SCAM. read more

My ex pays for this. It does not make things easier or reduce conflicts. The best part is I can see when he has read a message or in my case that he hasn't even opened them. I can also see different sections of the site and when/whether he has visited them (calendar, expenses, etc.). I can see when he's been in his messages inbox but not opened messages. The first few lines of a message is visible without opening message. Could be a good thing. I sometimes put a few spaces at the top of a message so nothing shows. Or alternatively put important information in those first sentences so he does see it. There have been some improvements over the years but overall clunky not intuitive snd somewhat difficult to navigate. A dedicated gmail and shared google calendar could do the job better. read more

This app is waste of money and time. It supposed to flag any improper word, but in my case it never did. Their calendar is not working either. When I talked to their representative, he was nasty and unprofessional. I asked to cancel my membership he just could care less. My lawyer emphasized that she will never introduce this app to her clients. read more

OFW is just an overpriced 1990's version of yahoomail. In the almost 7 years that I have used this "communication tool" I have seen no updates to the grossly outdated system. The messaging service doesn't support proper message threads. If you need to communicate solely through the tool, it becomes very difficult to manage over time. The only acceptable word I can currently think of to describe it is clunky. I've never even used the calendar, medical, and expenses section. I attempted to set them up... but after several frustrating issues with exporting files and dates I gave up. So, between the two of us... our co-parenting family pays about $200 a year for an extremely crappy email system. Customer service is unbelievably bad. I've had customer service issues since my initial sign up, but my most recent experience was the worst. In March my subscription ended and I received a renewal notice. My bank was charged the annual fee shortly after. The withdrawal cleared, and I have proof of this transaction. My co-parent and I don't communicate often... so it isn't out of the ordinary to go a few months with no OFW messages. In May I received a text message from my co-parent asking if I had received any of his recent OFW messages because he noticed that they had not been opened or responded to. I had not. When I tried to log into OFW I received a message that my membership had expired and I needed to renew. I called customer service. The representative I spoke with was not able to address the payment issue and forwarded me to her supervisor. The call immediately went to voice-mail. I left a message explaining my issue, gave account info, and contact info. I waited almost a week before calling back. Again, the representative could not help with my payment issue and forwarded my call to her supervisor... and it went to voice-mail. I repeated my previous message, and let them know this was my second call. No response. In June, my co-parent decided to renew my account membership. After he informed me of the renewal I requested the name of the representative and date that he contacted OFW. I called back and a representative informed me that no representative with the name given worked for OFW and that no record exists of my co-parents call. I believe he did call. Once again, I was forwarded to the same voice-mail. I left another message. It's been over a month, and after several more attempts I still have not received any contact from OFW. Do not agree to OFW in mediation or court until you've done your own research. In my opinion OFW deserves their low rating. I've discovered over the years that other free apps are available for co-parenting. Most have good reviews. Unfortunately, my co-parent has been duped into believing this is the only communication tool the courts will accept. Do not let your lawyer manipulate you into believing that other communication tools, personal email and texts can't be utilized in court if necessary. I've had plenty of lawyers assure me they can. You should also know that OFW has a referral program for lawyers. Lawyers receive $50 for every client that signs up. Consider your child's age... $200 a year adds up... find a free app for your co-parenting family and save all of that money on your actual child rather than this overpriced scam. This is just another way for lawyers to drain money from families. read more

we had to get this for court, we are 41 days in and have come to an agreement but because we are over 30 days there is no refund. this is an expensive app to use a little over a month! we have emailed and no luck! there should be an exception for this type of circumstance, not everyone has 150$ laying around for an app they no longer need! read more

Horrible service and customer support. We stopped using the app for about a year and they still recently charged my account for another year's service. The app is horrible and when I contacted customer support for a refund, they were horrible as well. Heres what they said: "Our terms and conditions are very clear when you sign up. When we receive a dispute such as the one you are suggesting, we explain that to the credit card company as well. Thank you, Shaleen Customer Support" read more

Big fan of OFW! They have so many great tools to help co-parents be more successful. I especially like the documented messaging, tone meter, and the custody calendar. Being able to do time modifications during the holidays is huge. My other favorite thing is the ability to request reimbursement for doctors appointments. Highly recommend OFW to all co-parents. read more

This website is the best out there for families in high conflict situations. They even have a scholarship program for low income families, and a military discount. It keeps a permanent record of what you enter, and it's a familiar system within the courts, so the reports that are available within the account are easy and reliable to submit for official purposes. It has a calendar to keep track of schedules and daily notes, a place to keep track of expenses and even exchange funds. The message board keeps track of every message sent and received, even the attachments. It has a place to upload general files to share or keep private for your own records, so you can keep track of school work, pictures, documents, etc. Other sites charge for making print outs of your records, or don't even have a live customer service department. OFW's is open 7 days a week. read more

OFW is an okay software. It does time stamp when messages are posted and read by either co parent. It has a journal and calendar. (You are out of luck if you want to do a search on specific Entries in your journal to use later for court. There is none. And be careful what you type in your journal if you think it may be used in court one day. There is no way to filter any private jouranals when printing. Everything prints.- This feature kinda sucks. I stopped using it for this reason) The calendar section allows children and parents to see when custody schedule is. This is awesome! Especially when trying to plan future events and you have a co parent who wont really co parent with you by being flexible, you can see well in advance what days you have your kids so you can plan accordingly. Kids can see and know what to expect when exchanges will take place. Our family use it for communications however there are flaws noted that seem to never get resolved by the company. One example is though the site is supposed to be transparent so that both co parents are able to see when the other logs on and what section of the site they visited, somehow, through the app, parents can log on without the other parent having a clue the other parent visited. This really adds to the conflict of parents, especially when they are really high conflict parents who hardly comply with court orders saying the only communication is via OFW and it should be checked daily. The company is not good with resolving issues brought to them by co parents. Another example is their search feature. It does not work. One can have hundreds of communications between co parents and when time to search for prior messages to present for court for example, the word "co parent" is typed in the search box after generating a message that says Co parent in it. Nothing happens. It comes up as no results found. This was brought to the attention of the staff, nothing. There are other examples of problems encountered with OFW however, just know the company is pretty lousy in being proactive in fixing those issues. Seems like to me, if the site is created to help minimize conflict then when problems arising with issues concerning the site that is adding to the conflict is brought to their attention, it may be worth fixing or at least looking into it. The only reason we use it is because it is court ordered. read more

DO NOT USE, DO NOT USE, DO NOT USE I would never recommend using this service. It's was only implemented by the family courts to make money for the software developer. At the time of my phone call Javier was the only rep that could take my calls after the manager hung uo on me! Called back 5 times got the same guy. Horrible customer service!!!! If they get frustrated they take your money and just hang up. Make sure all payments are done with a credit card so you can dispute the transactions in lieu of future problem. There are plenty of other services available on the market that the family courts will allow you use. Do not use this worthless service. Please buyer beware choose another service. Jeremy T. I would have given them and -5 Stars!!!!!!!! read more

Research and read all the horrible reviews before wasting your money. They are not BBB accredited. They do not stand by their word. I unfortunately did not do the research i called to cancel a week or so after purchasing a one year plan. After sending proof of the phone call i made to cancel i was told their staff doesn't make mistakes. Don't just take my word for it - there are many many many bad reviews about this company. Do the research. Don't let them STEAL your money too. read more

Our Family Wizard is support to help reduce conflict. It might help if the administration actually did something when someone reported a problem. For example, One does not know when one receives a message as there is no notification that I can find. Also, when one sends a message, there is no "on screen" notification that your message was sent. I have sent messages several times because I wanted to be sure. The Judge tells us to check it every other day. That is easily forgotten if the other party does not communicate frequently. Would be so simple to add a specific notification that, "you have mail" or other notification. Up to this point, they have been notified and just do not care. It is like they think they are not paid enough to provide assistance or advise. I would like to be able to view a calendar with color options for the parents/children. Too much for this OFW to consider. Maybe I will start "THE BETTER FAMILY WIZARD" at half price. read more

Doesn't worth the money you invest. Bad website, constantly giving error messages and login problems. Would not recommend it.

I do not trust Our Family wizard and will never use it again (I stopped ~` 2/28/2020), no matter what my wife and attorney try to force me to do. I would not have enrolled in O.F.W. if I knew they would roll messages I deleted in the sent box before my estranged wife "viewed them" right back into her inbox. I was stupid and naive enough to trust O.F.W. I mistakenly thought, like calling an email back in Outlook, that O.F.W. had a fair safeguard to help a frustrated Dad and husband recall a critical message. Instead the hand full of "bad day" messages I had deleted, were recycled back in and used by my estranged wife and attorney in court docs. That is very deceptive and shameful O.F.W.! Please place a red flag notice on your web site to inform users when they send a message they can not recall it. read more

This app makes big promises but does not deliver. There are many features that are only accessible on the full website, like the journal on the calendar, and the ability to manage your subscription. The expense reports are great in some ways and terrible in others and if you are trying to match up payments to your bank account the dates get very confusing. It is hard to document incidents in, and if you can only attach one file to a message. I end up having to create multiple messages to document one incident with photos or files. It is a great concept but a poor implementation read more

I contacted this dog and pony show to ask if they provided payment plans or could offer relief for those of us that can't afford the service. Yes, it's only $100 per year, but for some of us that struggle to make ends meet, that payment is difficult if not impossible. This person named "Mitch" said they could offer me a payment plan for two months at 49.50. How does that help someone who struggles? I think they should look hard at their business practice and offer options so people who have a tight budget can use the service. read more

This tool is very frustrating. For instants, they have one category of expense that you could mark as approved, but you can't market as paid. The problem is that once you pay this expense it will still show up forever in a category approved. This then leaves it open to accidentally getting paid twice. Each time I have contacted customer support over the last three years on this issue they try to tell you this is as designed but can't explain a reasonable explanation. Then, when we asked for it to be deleted, both parties agreeing, they send you back an email telling you that you need the other parties approval even though you already gave that to them. They don't explain to you what it takes to get their requirements so they will manually delete it. I'm a software developer and I don't understand the usability of certain features and the customer support doesn't seem to have the level of empathy I would prefer. For instance, when they tell me they need the other person to approve, tell me how I'm supposed to do that. read more

My ex and I have 2 children together. I brought up her defiance of court ordered time I was supposed to be getting. The lack of communication on her part via blocking my phone number, brought about a court order for Ourfamilywizard. No one helped, for years my ex ignored any messages from me until I am now left without seeing or speaking with my children. Courts are a slap on wrist and I need to work. I saved my screen shots of all my grievances, horrible to offer 1 thing and allow this to happen under watch. Hopefully my children will grow out of fear of their mother and ask for my side and I can show. I guess the 1 star rating is for documentation purposes. I have picks of dark highlighted messages(indicating she never even opened to read for years) that serve to tell my perspective. Horrible messages of Empty Fathersdays, Bdays and holidays. Your responsible for not providing the help you advertise read more

Our Family Wizard is likely another tool developed by lawyers, for lawyers. It dissuades adults from having face to face interactions about something that, likely, isn't too important. Their children. The court has ordered me to use it, even though I went to court as the plaintiff against my wife for violating our custody order. Now she violates our interim custody order as well, endorsed by the court, in her actions. This app or program actually dissuades adults from acting like adults and speaking to one another in an adult fashion. That this is endorsed by courts, lawyers, behavioral professionals or anyone clear thinking for that matter is an indictment on how far humanity has swayed from actually being able to have face to face interactions. It's mere existence is problematic. Social media forums, in general, are to exist to supplement communication, not take its place. If possible I would file suit against this company for being an accessory to the destruction of my relationship with my children. It's an abomination and that I was forced to pay for it is yet another criminal act perpetrated by those I look to for equality and justice. Communication about one's children isn't supposed to be litigated, or mitigated. It is supposed to be "in the best interests of the children." Isn't that correct. OFW? read more