Terrible surgery, there is a single receptionist which is helpful and the rest just huff and moan at you down the phone for wanting to speak to someone or make an appointment. Appointments are impossible to get and more often than not it is really is a massive hassle trying to get through at 8am waiting in a queue of 20 people to be told at 08:04 that there is no appointments I can only presume it is due to the part time doctors. When you do get to see or speak to a doctor they are pretty useless, Penty and Izard seem to listen and be helpful and sympathetic to your issues however people like Sears are just argumentative, unhelpful and I have only heard bad things about how he treats and bully's patients. I sent in a formal complaint which was ignored and I know others who have done the same but nothing will ever change with this place, it has been the same since the two Dr Moorhead's left. They were great doctors who always provided exceptional service. I was supposed to be referred to other hospital services but a year later and still nothing, this isn't the first time though.
In a previous appointment I was called a liar multiple times just as I had at a previous appointment. I walked out and then the doctor realised she was in the wrong so tried to apologise. The doctors in this place are atrocious.
I am now also because of reviews and formal complaint I am being taken off medication that is required. read more
