Beware! Dishonest Business!
We are probably one of the unlucky customer. We bought some porcelain tiles from OTC (recommended by our builder) for the kitchen area of our newly purchased house. The area is small thus only a small amount of tiles i.e. small customer in their eyes. We were given faulty tiles which we only discovered after they were laid, they were patchy and extremely obvious under sunlight. OTC claimed that they are dirty and will fade over time. We engaged a professional tile cleaning company to assess, results confirmed that they were faulty. We confronted OTC which refused to take any responsibility . They insisted tiles were okay and that no refund will given since tiles were already laid. They even went on to say that the one on display in their showroom does not have this problem. In simple words, they do not care and its our own problem not theirs! Extremely unhappy and will be lodging a complaint against them. Customers, please be careful. read more
