Unfortunately, my overall experience here was extremely disappointing, especially considering how…read moremuch time, money, and planning goes into a wedding.
Things started off well with Katie, but I was stood up by her around four times without communication about whether she was running late or had taken another couple. I eventually requested to work with someone else because I wanted to feel like my wedding was being taken seriously.
I was then assigned to Charlotte, who was absolutely wonderful! She was helpful, communicative, and made me feel heard. Unfortunately, I later received an email saying I had another wedding planner. I'm assuming Charlotte was no longer there, but it was frustrating having to start over again.
Then I was assigned Jazlynn. I explained my vision and expectations multiple times, just as I had with the previous planners. Unfortunately, I did not feel supported. It was difficult to reach her, and at one point it took about a week to receive a response. I eventually had to go to the chapel myself to get help from another wedding planner.
I also asked about having pictures taken of my dad's reaction when I got out of the limo. I was told that doing a first look with my dad would cost $400. I understand additional services cost money, but I was disappointed that I wasn't given any other options or alternatives.
If you are getting married within a month, this may work for you. But if you are planning your wedding five months or more in advance, I would personally recommend looking elsewhere based on my experience.
The wedding day itself was also disappointing. The limo was late picking me up. When I arrived at the chapel, I was rushed because they were "on a time crunch." I had already communicated exactly how I wanted the seating arranged and had discussed it with the coordinators and all three wedding planners. It was even written down. Yet when I walked down the aisle, what I had requested was not followed.
That was one of the most upsetting parts because I felt like I had spent months explaining my vision and expectations, only for them not to matter when the actual day came.
I also received information about expected tips of $35+ for the coordinator and photographer and $50+ for the minister, which was difficult to understand given my overall experience.
I reached out to the manager by email last week regarding my concerns and, as of today, I still have not received a response.
I understand that weddings can be hectic and that things don't always go perfectly. However, I expected better communication, organization, and attention to the details I repeatedly discussed.
Charlotte was wonderful, and I truly appreciate the help she gave me. Unfortunately, the overall planning experience and the way things were handled on my wedding day left me very disappointed.