This place kinda sucks because they close at random hours during their business hours. Terribly…read moreinconsistent on the times they close too. Always a line when they are open, probably because of the condensed hours they actually operate during their hours of business. Never thought I'd write a Yelp review for a post office but this one slacksssss

If you ever need evidence why the post office is so unpopular and running out of money, visit this…read morestation. Petty bureaucrats more interested in reciting rules and regulations and telling you "no" than actually helping a customer. FedEx and UPS are too overpriced but at least they know customer service. This station doesn't.

Six years later, I wonder if this particular "lady" that the below Yelper reviewed is the same…read morerepresentative today that should be relieved from her unsatisfactory position and performance as a clerk here. I have never visited a place that I had to deal with this level of unprofessional and biased attitude. This clerk we have now identified as Cathy with the blonde. Karen, haircut always seems very agitated, irritable, short tempered and has a lack of customer value in the customers that are keeping her employed and that she serves. Upper management should definitely take a look at all the commentaries based on this specific clerk and take immediate action.

This is probably the worst service I've experienced in my life. From the greeting, service, ending,…read moreeven delivery, horrid. I've moved twice in 4 years trying to get out diplomat service area. There is a particular lady that works the front counter should be fired immediately! Manager as well because he allows her unprofessional and bias attitude. Customer service can only be accepted one way. Good. Performance in this location is just as bad. Put mail on hold, they send it back or misplace it. Deliver wrong mail or deliver multiple junk mail packets. I know this is because I confronted them about their service and they are retaliating. Called corporate postal number in Chicago and Indianapolis. Both transfer me to another person. If it's a felony for a person to tamper with people mail, same rules should apply to the workers and carriers of the postal service. This is the 4th step in many to get attention brought to this matter for better service that is expected of any employee.

I found out while visiting Fort Wayne that an O.G. college buddy from the OC is actually originally…read morefrom Fort Wayne. Small word! He also has a tangential connection to the Fort Wayne Famous Coney Island restaurant. Even smaller world, because I could see this hot dog restaurant from my hotel window! So I popped into the wiener shop to get my friend a souvenir. I wanted him to receive his gift post-haste, and I also wanted the package to have Fort Wayne postage on it. (It's the little details, you know?) So I headed to the nearest post office to send my package. This Fort Wayne post office did the job! Like lots of post offices, it's old and looks like it's from the 1980s. But it had all of the things I needed: a big envelope to mail the gift in, three clerks at the counter (I didn't wait long at all), and even a pen, which I ended up needing, too. They even had a dish of candy! I didn't take any, but that's nice that they offered. I was in and out in less than five minutes. This post office is also open until 6 p.m. on the weekdays, which was nice for me because I didn't feel like I had to rush to get there. You should know: There is one entrance and one exit! This post office is located on a one-way street, and you need to drive by the exit in order to get to the entrance. I didn't know that and entered through the exit, so that's why I'm telling you. Don't be an exit-enterer like me.

After a debacle at a local UPS store, where I found out that for the purposes of that shipper,…read morePuerto Rico is considered a foreign country and requires we fill out customs paperwork among other bonkers requirements, I decided to drive to the tried and true USPS. This is not my local branch, as I live out in Van Wert, OH. I was in the area though, and my branch was closed for the day. So in I came to ship a Christmas gift to my friends in Puerto Rico. This place needs more order. USPS does not have a service to box your stuff for you. They have supplies (you pay for) to box your own items, but they are located in different areas. The boxes are where the lines are, the tape is near the entrance in another room. You of course do not know this and are given no signage to help direct you. The line was enormous, it took almost an hour for me to get to the front of the line to ship the gift. Thankfully, I got it done. The things you do for people you care about..

Postal officials were fabulous! Very courteous and so helpful! Helped tape packages with a smile!…read moreAlways smiling when I leave!

We went to the Hazelwood USPS to get my son a passport. We had am amazing experience with the…read moreemployee, Missy. She was so friendly and helpful and made our experience so great. This process was so easy and clear and on top of that Missy made it feel like a field trip. She explained everything so thoroughly and made it fun for me and my kids. What a pleasant surprise!! Thank you for taking the time to make our trip special.

I drove into Decatur, IL for the first time at the end of last year in order to go to its Post…read moreOffice. I needed a new passport, especially since I am going overseas on a cruise in 2024 and my local post office did not provide passport services on weekends. Decatur's post office was the closest to provide weekend services, thus I came. The post office itself is a beautiful old art deco building. I was impressed and wondered how old the building was. I later looked it up and found it was built in 1934, so the building is approaching 100 years. I walked in and was greeted by their friendly staff. I was early to my appointment, but only had to wait for the person who had the earlier appointment to finish. The post office does everything for the passport, including taking your photo. After paying for the service, the shipping and providing all the necessary paperwork with the picture they took, i was done. The process was quick and efficient. I am very glad I came here, especially because it gave me the chance to go around after and explore a town I have never been to but is only 30 min from my hometown. I decided to come back and enjoy some restaurants i discovered on this excursion! If you need a new passport, i would highly recommend coming here!

I would give ZERO stars if I could. I see why the reviews…read moreare all terrible about this place.... Like what do the employees even do during their shift ? Cause it sure isn't assist customers or give ANY type of customer service.

Never go in and expect to talk to an employee quickly. 99% of the time the front desk area is…read moreclosed besides the weird hours that it's open. When it is open, you will stand in a long line of people for the longest time, seems like there is only 1 employee at the front desk who takes a break after every customer. I have walked out and went elsewhere many times so now I just avoid this place at all costs. I would only drop off packages here and even that can be a risk. (Sometimes they lose packages) horrible customer service. An actual shame.