Dr Osofsky is part of Monmouth Cargiology and someone I considered to be my cardiologist since he has treated my A Fib for over 15 years. Accordingly, when I had to make a trip to the ER and was asked to provide my doctors name, I gave his. The emergency doctor contacted him with my situation and he conveyed to her that I should call his office and tell the staff "to fit him in" as soon as possible. When I called to get an appointment the staff claimed I was not a patient because I did not have an office visit within four years. However, last year at this time I was in his office for a stress test which he ordered five years prior at the end of my last stress test. Even one year ago the staff claimed that I had to come in for an office visit to first to become a "new" patient again before I could do the stress test. Osofsky overrided that requirement then because it made sense( because his notes showed that order? or was it because a stress test pays more?) I believe these semantics are used to make claims larger with the insurance company. Are these people really that petty? The answer is yes! Why? Because when I called this past week to get "fit in" right away his "call center" staff would not allow it and persisted to tell me I had to wait a month for an appointment. After speaking with the ER doctor again she told me to call back and get "fit in" right away and not wait. After all, according to her that is what Osofsky said. When I called back I was given an appointment date in two weeks instead of a month but that still did not follow the doctors orders of "as soon as possible." I expressed my dismay that the staff was overriding the doctors orders and effectively making medical decisions for me when they were not doctors. I asked to have the doctor call me and they flat denied me that because I wasn't a patient yet. Thus I went full circle again over what I believe to money. The office staff has been given control over your health issues if you don't fit their protocol. Again I persisted because I found it unbelievable that the doctor was not approachable to override such policy especially since I had been with him, in my mind, for years. Thus, I called and asked for the office manager and explained my situation and was told that I had been rude ( I called myself combative which anyone being treated like that would be) so the doctor would not see me and that I need to find another practice all together. Mind you, I never did get to speak to the Doctor so I don't even really know if he was abreast of the situation. Either way any doctor or practice of doctors that would allow such situations to arise for a few extra dollars is someone you should not see. I would call this very poor bedside manner and suggest that you steer clear of these people. There is another review on this practice, but with a different doctor, here on yelp that echoes several of my points. Good luck in your particular situation. read more
