I was referred to the Niceville office and visited once in February and again in March for a…read morefollow-up. Once you get past reception, Bluewater Orthopedics seems like an OK place. I had no issues with the X-ray tech or the PA who I saw. I thought they were very professional and knowledgable. Reception, however, is a disaster. First, there is nothing preventing the whole lobby from hearing everything you discuss with the receptionist. The seating area is very close to the reception window. I felt very uncomfortable with so many people listening (whether they had bad intentions or not). Next, on both occasions, the receptionist seemed like I was truly inconveniencing her by being there. Rude, short, loud. No "please" or "thank you's." I just really didn't appreciate it. There was no concept of customer service at all.

Recently saw Dr. Buchan for hand issue and he was excellent! Very thorough and explained what was…read moregoing on with my hand and tendons and advised of treatment plan. He took the time to listen to me and I genuinely felt he cared about me as a patient. Great personality and kind doctor. Highly recommend!!! Respectfully, Barb Isaacson

I was seen at the office in Mary Esther I'm a senior citizen and was treated there for a broken…read morearm. The doctors were great the front desk people were wonderful. They worked me in to see the doctors. However I had some scheduling problems. I miss my first appointment. The girl who called called me to tell me I had missed my appointment was very irritated with me. Not nice at all and unlike any other care I'd had at this office. I was scheduled to have my cast removed and the same woman called to reschedule my appointment for a week later. I tried to explain to her that I was having trouble with my cast was there anyway that I could see someone before they left on vacation and on a personal emergency. She was short with me and said no I tried to explain to her the problems I was having with my cast that I thought it wasn't a good idea for me to wait another whole week to be seen she spoke over me the whole time I was trying to tell her what was wrong and then hung up. I called back and left another message and told them that I need to speak to someone my call was never returned. I'm not sure who I spoke to but definitely this woman needs an attitude adjustment or a different job. I was in customer service for 25 years and had never treated anyone the way I was treated by this woman. I understand that I was ruining her day, and maybe adding to her workload to feel that I needed to speak to someone, but for her to talk over me and then hang up on me was totally uncalled for. Maybe my Medicare supplement insurance had something to do with it. However as a first-line person scheduling appointments she has no business working for this fine office. Maybe she just hates her job. Again I would like to say that my in this office was excellent and the front desk ladies were super nice. As well as Dr. Capra. Again I would like to reiterate that I was seen at the Mary Esther.

From the owner: For all of your sprains, strains, aches, and pains…read more The Orthopedic & Sports Physical Therapy Center is the premier medical clinic for treating musculoskeletal pain, serving the Niceville, Crestview, Destin, and Santa Rosa Beach areas in Florida. Our areas of service include: Lumbar sprain Cervical sprain Rotator cuff tendinitis/bursitis Osteoarthritis (neck, back, knees, hips, shoulders) Tennis elbow Carpel tunnel Hip bursitis Knee sprain Ankle sprain Status post-surgery (total hip replacement, total knee replacement, ACL reconstruction, rotator cuff repair) We are an independent, physical therapist-owned practice. This means you get the most one-on-one time with your therapist to address your pain and monitor your progress. The mission of the Orthopedic and Sports Physical Therapy Center is to provide the highest quality physical therapy services from the most technically trained staff in an environment that maximizes patient/therapist contact and customer service. Call today to get started on your path to relief.

Dr. Jennifer Whitfield is a great doctor but the schedulers wish to call each visit a wellness. It…read morewas billed incorrectly 5 years ago and can't be corrected. I have to state over and over or else we pay for the visit. Please listen.

Terrible customer service, front desk was incredibly rude and unprofessional. I would not recommend.read more