Rude and condescending. Really didn't show interest. He was with me about 5 minutes total. Acted…read morelike I should have known not to see a spine surgeon. It was a wasted 2 hr trip. Then they rolled their eyes when I asked for a work excuse. I would never see any doctor at OrthoNeuro EVER! Saw him at the New Albany office.

I had a wakeboarding accident and a few other compounding factors. The thought of spine surgery…read moreterrified me but after a year of not walking and the worst pain in my life I finally turned to dr kiehm. He was very confident and put me at ease. The surgery went so well and I am just 2 weeks post op with no pain trying very hard to not dance all over my house . I'm so glad I trusted him to fix me. Finally have my life back! Thank you!

I had what I was told was a nerve block Tuesday. It's Friday and I hurt worse than before...so I…read moresent Dr Natalie a message and his office staff responded telling me this is a three part process. Now this was injecting needles in my lower back with a topical numbing agent. NO ONE ever mentioned to me this was just a test. And their staff was so rude. Telling me telling me that I knew. Unbelievable. Switching doctors immediately.

The staff here are very nice in general but there have now been multiple instances of a lack of…read moreempathy and competence around scheduling and billing. Most recently my wife called ahead and asked what the self pay cost would be, 1) it will be $400 but it will be completely billed. I cost day of. 2) she arrived and is told it'll be $125 today. 3) several minutes later "I'm sorry that wasn't right, you owe the $400 today." Then after COPC messes up the billing(and they will) you can expect an unempathetic response like "that's how it's always been" or "I'm sorry there's nothing I can do". Maybe this is just the state of our medical system. But I choose to believe that knowing your own policies and showing care is always available as an option. Being nice unfortunately doesn't cover it.

Came here after a bad experience at the Ohio State spinal clinic. I feel that the doctor…read moreadequately heard my concerns, not just of my injury, but also my care from OSU and the doctor at orthopedic one did everything in his power to help not only diagnose the root of my problem, but get me matched with the right physical therapist. The physical therapist that I just saw was excellent not only did he listen he was able to create what seems to be an effective treatment plan. He took all my concerns seriously and tried to help me with the best he could The office staff was pleasant and responsive, and treated me with respect. The office was clean. There was enough seating in the wait time was a reasonable MI highly recommend orthopedic one Westerville.

Absolutely gorgeous facility with kind service desk employees. The physical therapist are kind and…read morecareful and have very open schedules. If you need to make a change, my husband had a nasty tibial fracture and his improvement is steady and we are very happy with the care he's receiving here.

I was recently seen at this office…read more The whole experience was very positive! The staff were helpful and friendly as well as efficient. Dr. Smith explained everything very clearly. He administered an injection and prescribed physical therapy. My husband has also seen two different doctors here. I highly recommend Ortho Neuro! Thank you

Dr mark Gittins (ortho Neuro) did a partial knee surgery a year and a month ago, and I already have…read moreto have it redone, because he did not get it correct and he over stuffed the joint, now I have to have a full knee replacement. Even though he said the joint was fine, but I could not walk correctly without pain, Do not go to this doctor. He does not care, he does quantity not quality.

This group of staff and Dr. Deshpande are a blessing to find. Due to this professional environment,…read more your wait time on procedure day may be longer than some other doctors. Well worth the wait. This doctor and staff are caring and compassionate.

I wish I'd actually been able to get in to see the doctor at my appointment, I've had a rough…read moresummer of trying to get my chronic pain treated by some means that's not just pain meds, but unfortunately the staff made that impossible for me. I showed up 15 minutes early, checked in, completed all the paperwork, and sat down to wait... and wait. After I'd been there nearly an hour the television in the waiting room (which had been tuned to some daytime TV court show that I had mostly managed to ignore but was really surprised they kept on since there was a child in the room and it was initially about meth debts and crack moms abandoning kids) started getting even more severely offensive--in a very homophobic and transphobic direction. I asked the person at the desk if the channel could be changed or the show muted, she attempted to comply, then when the remote didn't work someone else came out from the back and turned it off. Promising... but then another woman (I'm assuming either the office or practice manager, since the other employees seemed to defer to her) came out and turned it back onto the same program and started to walk away with the remote. When I called out to her and asked again if the channel could be changed, she replied, "no, it's channel 28, it's Fox, if you have a problem with what they're playing call channel 28". When I reiterated that the show was offensive, she again told me to call channel 28 if I had a problem, but she wasn't going to change the channel or turn it off because "other patients shouldn't be deprived of the TV". Uh. Ok. So I asked if I should take my business elsewhere, and she said yes. Alright then. I left. tl;dr, this office apparently more highly prioritises keeping their waiting room TV on channel 28 than they do the comfort and care of their patients and ensuring they're not promoting hatred and bigotry to children. Definitely *NOT* GLBTIA friendly either.

This man saved my life! Seriously…read more I had a herniated disc and was literally bent over 90 degrees because I could not stand up straight due to my discs. After further testing, my family doctor received the report that my excruciating back pain was not a simple muscle pain but a herniated disc!!!! My family doctor then referred me to Mary Rutan Orthopedics and thankfully for me, there was a cancellation due to the crazy snow storm we recently had so I was able to see Dr. Smith that same week. Dr. Smith came in, with a friendly smile, and really seemed like he cared. After examining me, he concluded that surgery would be the best method of treatment for me. Eek! Surgery! It was not the answer I wanted to hear but I fully trusted Dr. Smith and agreed to have surgery. After pre-op procedures, I was scheduled for surgery. The day of the surgery, Dr. Smith came into my room and reassured me that everything will be fine. Despite the fact that my surgery was scheduled so early in the morning at 7:30am, Dr. Smith still had a smile and made me feel at ease and calmed my nerves down. So fast forward to after surgery... immediately, I was able to stand up FULLY. Yes, there was obviously pain near the incision mark due to surgery but I was able to stand up for the first time in weeks! Keep in mind, I have been walking crouched down because of my back pain and literally within hours of the surgery, I was cured. Amazing! I am so thankful that I was able to make an appointment with Dr. Smith and had the surgery by him. After researching him, it looks like he had his orthopedic spine surgery fellowship done at New Albany Surgical Hospital and apparently hearing from my medical school friend, that's the place to learn from when it comes to spine surgery! I highly highly recommend Dr. Smith to anyone that has spine problems or even orthopedic surgery related issues. You won't regret it!

I recently broke my hip And had to have emergency surgery. Doctor mark griffin's Was my surgeon and…read moredoctor. They had to call him in on the weekend to help me out. I cannot tell you How Happy I was with his care His professionalism And his demeanor. Ortho neuro also was top notch. Everyone on the staff Was very pleasant And professional and efficient . I called after hours a couple of times and Dr. Griffins's Assistant Named heather really helped me out

I had the worst experience at Orthoneuro in Dublin. I waited 90 minutes in a room only to have the…read moredoctor come in and the first thing that he said is I don't know if I can help you. What doctor say that. THe says lets do an MRI. I said OK. Then I called several times to find out about when and where the MRI would take place and noone gets back with me. Then two weeks later receive a bill for $400. When I tried to call to talk to someone, noone is available. I made my 11th call today and finally called a differenct location only for them to take my info (which I have alredy gone down that road), with no response. Noone ever calls back to talk to patients. I'm calling the BBB.

Highly rated high quality surgical care provided with personal concern by caring people.read more

The care was exceptional, the physical therapy was excellent, nurses were outstanding. The food was…read morevery good and served to order and hot,on real plates with cutlery. The cleanliness of the facility is above reproach. Last but not least my surgeon was the best too. I will continue to recommend this hospital to anyone that needs a referral.

I don't think anyone really wants to be at an orthopedic appt, but I had a surprisingly pleasant…read moreexperience here. Check in was fast and efficient. Very large waiting area with plenty of seating. Doctor was on time and very personable. Doctor was able to offer a plan with concrete next steps. All complex imaging procedures can be done onsite at their facility. Lots of specialty areas covered within the practice and well known for sports medicine. Several of the docs here are team doctors for CBJ. Also, this practice does not require a referral from primary care so it makes getting an appointment so much faster.

So I have 3 healthcare insurances. The last 2 insurances are Medicare and Tricare for Life. I'm…read morevery specific when I give my insurances on how they were billed etc. On July 14, 2023 and again on July 24,2023 I stopped into their billing office and told them if they billed correctly I should not receive a bill because Tricare for Life is a wrap around for Medicare and whatever Medicare doesn't cover Tricare for Life covers 100%. When Tricare for Life is billed either correctly or incorrectly I get notified staying they covered xyz amount or they state due to x probably they didn't pay and I'm not responsible for the bill because of their error. ortho one states I owe $283.61 and never billed Tricare for Life and since we're now rolling into 3 years after the fact----Tricare for Life will probably tell them to go kick rocks. I have NEVER received any correspondence about this from Tricare for Life which means they didn't bill. What's sad is these places are notorious for partial billing and sticking the patient with what's left over-----why accept $75 from Tricare when I can bill the patient for a higher amount of $284.61 I've explained it to them repeatedly and yet they still have not billed Tricare for life and yes they accept Tricare for life. Sad really. I currently have a text stating I owe $284.61 and it's their error not mine