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Orthodontics, Inc. - Farmington

3.7 (3 reviews)
Closed • 8:00 am - 5:00 pm

Services - Orthodontics, Inc. - Farmington

Orthodontics

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Red Rock Dental - General Dentistry Farmington, NM

Red Rock Dental

2.0(7 reviews)
2.0 mi

I was there for my routine teeth cleaning while I was there? I figured I go in a little early just…read morein case they could get me in early. My appointment was at 9 AM so I got there about 820. Maybe I can check in early maybe maybe someone mite cancel or something ,front desk people said in a rude way appointments are only taken on time and just wait in the lobby so I did anyways while I was sitting in the lobby this other lady was filling out her paperwork and one of the front ladies ask are you done with the paperwork yet and the lady was still filling out her paperwork I mean the word yet makes a huge difference in customer service so I was observing the front desk and it was pretty rude. about six months ago I was there getting my teeth clean also and at the time they had different front desk ladies there they were so nice, good communication had respect for the customers so red rock dental. Send me an email given a review so I gave one. I told him what happened and stuff like that so they responded today I was shocked what was said I mean if you run a business, would you be more concerned about improving your business and getting more people to go there? Am I right so I'm gonna post the screenshot they sent back to me and you all decide what that place is about

Hi! I have called for the last 30 mins to get appts for my children. I spoke with one receptionist…read morewho was consistently geared up to respond with argument rather than listen to truly HEAR. I have a daughter who lost her kidney this year and I have LEGITIMATE CONCERNS and questions. I asked repeatedly to speak with an office manager or if someone else could help me. She chose to speak over me, over and over, raise her voice and then hang up on me. I have been calling back, NO answer. Is this truly the mark you want to leave in the community? I have a very public facing job and I WILL ABSOLUTELY BE SHARING MY EXPERIENCE WITH OTHERS, ON NEXT DOOR, ON YELP AND HERE ON FACEBOOK. You have one person answering phones who truly cant seem to find her professionalism nor manners and would rather ARGUE with patients than help them. I am absolutely APPALLED. Please call me back immediately. I have left a message for you on your voicemail also. If this is the level of professionalism which your office operates on, I am deeply sorry but this is unacceptable. Pateints deserve true care and to speak to a professional who actually hears the questions and addresses it APPROPRIATELY BUT ALSO SAFELY.

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Orthodontics, Inc. - Farmington - orthodontists - Updated May 2026

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