We bought our house in 2015, and the previous owner had the Orkin service, so we decided to keep the service. Over the years, it has seemed to become more expensive. The inspectors would say that the service included a call back if signs of termites were notice like we would know what and where to look for them. The only time that we used the call back was when the contractor was remodeling the bathroom and suggested it.
Last year, we had a partial inspection as the inspector was expecting, but she said the part we she did inspect showed no signs of termites.
Orkin has changed its appointment setting procedure. We called an 800 number in the Kansas City area which relayed us to the Salina office. We set an appointment, but the inspector did not show or telephone call. I called Orkin to let them know the next day and we rescheduled the inspection for the following week. Later that day, the inspector arrived, I told him we were expecting him the previous day, and we had rescheduled until the next week. As he was preparing to leave, I told him to inspect the house. He said that there was no activity. I asked for a report and he said it would come by email. I received a work order, but no report after three trys with Orkin and still have not received one.
In short, we are looking for a new company as Orkin has become unreliable and too expensive for the service offered. read more
