Now that the case against me was dismissed, I can finally leave this review. I hate leaving bad…read morereviews, so when I originally went in July 2021 and had a bad experience, I wasn't planning to publicly share about it. However, the terrible experience that followed led me to need to share this here to hopefully prevent others from experiencing the same.
tl;dr: Doctor was rude, made me feel uncomfortable, the science is against xrays for most chiro patients, they screwed up billing/insurance, then sued me for it. Look up Dr. Holland on dhp.virginia.gov
In July of 2021, I had twisted my ankle and was receiving care from Ortho VA (who I'd definitely recommend!), and that was going so well I wanted to see a Chiropractor to make the rest of me feel just as good. I saw the good rating on Google, but unfortunately did not read much further. I called them up and they gave me a same day appointment.
Now, since this was nearly 2 years ago, I'll have to describe the rest as best as I can remember. When I arrived, I wasn't sure I was in the right place as the building seemed almost abandoned from the outside. Once inside, I had to wait for quite a long time even though I was on time for the appointment I had made just an hour earlier. Dr. Holland was quite rude the entire brief time I spoke with her. I was sent to get x-rays, which most science shows is not recommended for chiropractic care unless an injury is suspected. The only thing I enjoyed about the visit was the massage, but even that was not worth everything else that went down.
After my visit, they tried to convince me that I needed to come in multiple times per week. Of course, that was definitely not true. I never returned and I'm doing fine now.
In September (nearly 2 months after my visit), they sent me a bill for ~$40 after insurance which I paid 2 days later. I thought that'd be the end, not a great experience but oh well, I'd move on with my life, but no...
After that, I didn't hear from them for quite awhile until they sent me a bill for ~$350. I called to ask about this, and even though I had just received it from them, the employee said it was "a good thing I called because she was just about to drop my paperwork off in court." I spoke with my insurance, and they told me to have them reprocess the claim, so I told them that. From then on, I did not respond to their many phone calls, because there was nothing else I could do.
Fast forward to this year, and nearly 2 years after my singular visit, they filed a warrant in debt against me for the alleged balance. When I went to court to disagree with this, I was horrified to see that I was one of many cases they had that day. Unfortunately, only 2 other folks showed up, so the remainders had default judgements entered against them. Me and one other fellow wanted to argue against the alleged debt, so we had to show back up to court today.
Of course, both our cases were quickly dismissed. They had sent 1) an employee 2) with no personal knowledge of the situations.
After talking to the other fellow, he told me he had paid cash at time of his appointments, when months later they also claimed that he owed them money. This unfortunately seems to be a pattern, as many yelp reviews say the same, and Dr. Holland lost her license many years ago for similar behavior, which is publicly available information.
In summary, I'd highly recommend you not do business with this company. I'm so glad for this finally to be over nearly 2 years later. Going there was truly one of the worst decisions I ever made. I honestly think the only reason they have good reviews is because they constantly mail anyone who's ever gone there (including me, who they actively had a suit against) to leave them a google review for a chance to win something.
If anyone else has been sued by this business: stand up for yourself! Don't be intimidated to show up to that court date. The judge will decide the truth, but if you don't show up then they automatically win.
