This shop does not answer their phone, return messages and hardly ever open. They have had my…read morephone in the shop for almost 6 months. I cannot get them to return it. Be careful and assure you get a drop off receipt for your phone. They tend to not provide this.

In contrast with the long queues regularly found in the more central Kingston branches, it's much…read moremore tranquil here. As it's also pretty spacious, I found it more relaxing (and less pressurised) to browse and get advice here, without having to wait in line. Whenever I've visited I've found the staff helpful and patient. I also enjoyed discovering the (mega-)bargain 'phone cover - in my preferred colour - in their sale 'bins'. NB Although the heading describes it as 'Hampton Wick', it isn'tit's actually closest to Norbiton station.

I just had an appalling customer service experience at the hands of 'James' the manager of the 140…read moreLondon road, Kingston store. They had a phone advertised for £27.95 on their poster wall, but when I bought it they charged me £29.95. I queried this and was told pretty roughly that there was nothing he could or would do, crowing that the law was on his side. I asked for his details and he just scrawled James on a piece of paper and told me that was all he had to do. I personally will never be entering one of their stores again, and will be recommending the same action to everyone I know and may meet.

I went in here looking to buy a new phone to replace my well-loved 6230 that seems to be close to…read morethe end of its life - sadly... I was very pleasantly surprised by how helpful the assistant manager was. It helped that he was completely on my wavelength and a fan of the same phone. He listened attentively to my needs and patiently came-up with suggestions, every time helping to find the least extravagant option. When I said I wanted to go away and do some more research before buying he continued smiling; gave me his card and promised he'd order in the phone I wanted if it wasn't in stock.