I'm planning my sons 1st birthday in Middletown, NY, so after researching local party rental companies I came across Orange County Party Rentals. I called last month to place my order and my initial call with Diane was pleasant. I realized that I needed another order of linen and some of the supplies for the cotton candy & popcorn carts that we are renting and called today to request these items. I was connected to Diane and shared that I needed to order a few more things for Saturdays party. Before I could even share what was needed she was very hostile and blurted out, "well its graduation week so we're really busy." She placed me on hold and then returns to the line to confirm that my order would be out for delivery today. I explained that I live in NJ and would have to check if someone was home, and that I was under the impression that they would be delivered Saturday morning, hours before the party. She mentions again very hostile"well its graduation week and we're booked" and then places me on hold again to check the schedule for tomorrow. At this point I'm so furious that when she gets back on the line I told her that someone needs to call me tomorrow before delivery since I need to make sure that someone is home. She was so condescending and replies, "you're requesting someone to call you tomorrow." Attempting to correct what I just stated! And then I stated again "No, someone NEEDS to call me tomorrow since you're delivering earlier than the party." At that point I stated that I wanted to speak with someone else, in which she replied, "id be glad to get someone for you" I've been in customer service for over 10 years. I work in the luxury industry and would NEVER handle my clients this way. I was hoping to work with the company again, hence the reason I utilized Diane as my contact, but clearly with her lack of professionalism and customer service thats not going to happen. I understand that this is a busy time of year for your company, but your customers should not feel bothersome or constantly be reminded! read more