If I could rate it a 0, I would. It is not worth your time to go here even with the Groupon 2 for 1 coupon. We ordered new lenses for my son, was told to book an appointment which we did and after arriving was told to come back in 45 minutes. Upon arriving back, we saw the glasses sat untouched in a tray to which the saleslady said, "Oops, I should have poked the technician a little harder. I guess she didn't hear me." No apology, just a giggle. Since it was in the evening we left it there to return the next day. I went back this time, asking for the glasses. Same lady looked through files, drawers, couldn't find it. I expressed my dismay at the delay, to which she responded, "Must be a full moon." No acknowledgement of error, apology...just passing the buck. She kept on saying it must have been busy yesterday for a delay, all with a grimace on her face. To which I reminded her that it was she who dealt with me and since there was an appointment, the technician was just sitting there waiting...so it was not busy.
Customer service is atrocious. Not worth saving a few bucks. Go somewhere professional and reputable. This was at the Beacon Hills location. I will take my business elsewhere. read more