My experience at Briarcliff Manor Center for Rehabilitation and Nursing Care was outstanding. I was…read moreadmitted following spinal fusion surgery and, upon arrival, I was unable to walk. Thanks to the exceptional rehabilitation team, I received occupational and physical therapy twice a day from a caring, knowledgeable, and supportive staff. Their doctors met my every need. During my stay, I experienced some unexpected complications from the surgery that required me to extend my time there, but their team continued to provide unwavering support and attention working with my insurance to asure I was getting the care I needed. After 24 days, I was able to walk out of the facility--something that would not have been possible without their dedication and expertise. The staff was compassionate, attentive, and truly listened to my needs during a very difficult time. I highly recommend this facility and am incredibly grateful for the care I received.

My 4 week stay at Briarcliff Manor was bittersweet! it should receive 5 stars but I had a major…read moreproblem with Nurse Phoebe and it appears I wasn't the only one. She ignored my call bell ring for my meds and when she arrived with my pain meds she began screaming at me about her workload. I reported her. After that she purposely held my meds back. Administration took her off my case but since she was nurse on duty she still had access the the dispensing of my meds. Wanda(the cna), Gladys, Jenai, Ms Shackleford RN, Pat (DON) and the exceptional physical therapist team made me realize that there are good and exceptionally caring people who work at this facility. But they are letting one rotten egg Nurse Phoebe destroy their image. I would go back but not allow them to put me under care of Nurse Phoebe!

Fairly hostile. They all go out to lunch at the same time which makes no sense to me…read more I don't even wanna repeat what exactly happened it's just too exhausting. The optometrist was very nice but his assistant, actually know. I can't believe she had me take an eye test with my dollar store glasses on! You're not gonna get an accurate reading of my eyesight that way but she insisted . This is not the first time this place has really messed up. I remember I had a problem which I don't care to repeat and the cream I got said specifically on the cream not to be used for the condition I had. The doctor refused to get on the phone with me. So there you are. This is where many people go that don't have a whole bunch of money to spend on medical care. They take Medicaid but since they're stripping Medicaid away from 70 million Americans, I guess we should be grateful for even this lousy care. About 20 years ago I went and met a wonderful doctor from India. She told me she was into missionary medicine. In other words she chose not to be a millionaire with her degree and just wanted to help people. Just don't have the energy to wait 3 1/2 or four hours to see a doctor anymore . Don't have the stamina. I can't remember her name but she was fantastic and I don't even know she works there anymore. I also got bifocals and I have to break my neck to use them. Ridiculous. Welcome to America people. If you're not rich and you don't have a whole bunch of money to spend on medical care this is the treatment you're going to get. Even if you do have health insurance you might get treated terribly anywhere . I can't believe what we both been through in the last decade. It's just been a horror show all around. For example in Caremount they let us run around with extremely high blood pressure until another doctor sent us to the hospital on a gurney. The hospital was northern Westchester which I had been going to since I was a kid. Seems there have been no upgrades since I was a child and that was not yesterday. tons of people running around, and they then they think you're crazy when you tell them you can't see at night because you have cataracts. So it took half an hour for them to release me and they all thought I was nuts but I ended up driving home fairly blind anyway. It was terrifying. I think it's logical not to want to drive half blind. Apparently they just thought I was nuts. I have left my car at the doctor that insisted I go by ambulance to this hospital and no they did not give me any blood pressure medication. I had to wait until the next day after everyone was screaming heart attack and stroke level blood pressure and finally get about half the medication I needed. Unbelievable.

Two stars are are too much. While the mission is admirable, they don't have enough staff to service…read morethe number of patients at each location. They try to be single point of access but can't. Urgent care can take days to access. People are sent home. Patients can't see their doctor post surgery for weeks after discharge. The patient portal set up is sub par for communicating and you cannot access every provider. I hope they merge with someone that can help them expand and grow properly. There are a few medical organizations in the area that may be a good fit.

The doctors are nice however, they have missed so many diagnosis over the years. When my child was…read moregoing into school, they apparently forgot to mark down that he got an immunization because the school questioned if he had all of them. The doctor tried to look into it but could not find it. She said that she probably just forgot to mark it down. Another time, another doctor swore that my child probably had strep even though the test came back negative. Before we left, I asked about a rash he had and suddenly, they realized it was coxsackie. Another time, I asked about an issue I was concerned with for one child and the doctor wasn't concerned. 10 months later, we find out the other child has a major issue that we would have tested for 10 months earlier if the dr had taken my concern seriously and knew that it potentially had genetic implications for siblings. After we found out about the major issue, the doctors did not contact us to see how he was doing. I have reached out to them regarding this issue via the portal and they ghosted me. How do pediatricians ghost a parent? I had questions and suggestions so that other parents are not taken by surprise with the issue my son has and they ghosted me. We have seen every doctor in this practice throughout our long tenure with them and although they seem nice, they are not competent except if it's just your average check up.

There are four doctors in this pediatric practice. They're fairly flexible in appointment times,…read morebut it is a busy office and the wait time may periodically be lengthy. They generally avoid over prescribing medication, which could be frustrating for some parents, but probably is best practice for the child over the long run. When my son had an emergency illness and was subsequently hospitalized for three days, they kept in constant with me and the hospital to stay fully informed of his situation. I want to give special praise to one doctor in particular, Dr. David Costabile. He is extremely patient, listens to your concerns and thoroughly addresses all your questions no matter how minute. He explains everything in layman's terms and never throws medical jargon in your face. He has been the best health care profession that I've ever dealt with.

My wife had a kidney removed due to cancer. I had a mysterious liver problem that no doctor could…read morefigure out until I was seen by Dr. Wolf, who diagnosed the problem. Every doctor, nurse, or other employee was fantastic. They were courteous, professional, friendly, and caring.

Worst hospital I was ever in and that's saying something ! The most uncaring hospital staff and…read morenurses.. I was in there a week without a wipe to clean myself, forget about a nurse doing anything ! One day after surgery they wanted to release me , I've been flat on my back for a week and spine surgery, I told them I haven't been even sitting up, so by the grace of god I had one visit from physical therapy . once I sat straight up, they released me . My wife had to put me in back seat of car where I laid down for the ride home in pain. Most of the time they would forget to bring a meal, the guy next to me ordered Uber Eats , in order to eat while in hosp. They can have the best doctors and equipment to help you but they don't care about you . Disgusting to say the least ! I would hear fights between staff in hallway about how no one would help each other ! A really bad experience, I lived , but called another doctor and went to them for final care and get stitches out. I will never go back there!

The office is busy but the receptionist acknowledges and processes your appointment…read more Before long you're called in for triage. Now Doctors like my primary care Dr Ari.Benjamin as well as the specialists for dental & mental health as well as the nurses collecting blood etc are all excellent practitioners. I do all my wellness business at Heritage Medical Group and feel blessed to have this center so close to me..

I feel like I've finally found a physician who practices medicine compassionately, accurately, and…read moreeffectively. Dr. Kancharla spends so much time with me, does thorough examinations, and refers me as needed. The electronic medical records make everything easier and more accurate and I've often been able to get same-day appointments. What a pleasure!

This review is for the cafeteria on the ground floor. Many…read moreof the selections are deep fried and grilled. There is a salad bar as well as sushi. There are daily specials charged by the ounce. It's not inexpensive and it is noisy.

​My experience with the staff and medical team at Westchester Medical Center was unacceptable and…read morecaused severe physical and emotional distress. Care plans and explicit commitments made prior to treatment were disregarded entirely without my consent, leading to an outcome completely contrary to what was promised. ​The lack of communication, disregard for patient input, and failure to provide adequate post-procedure pain management left me in severe, constant pain. When discrepancies between what was agreed upon and what actually occurred were brought to light, staff refused accountability and dismissed the issues. Patients deserve transparent, competent care and truthful communication. Based on how my treatment was handled, I cannot recommend this facility.

This review is for the Bradhurst medical office building adjacent to the Medical Center, which is…read morealso affiliated with the medical Center. My experience with Dr. Julia Ash/rheumatology Her assistant, Christine is meticulous and thoughtful about patient record integrity . These days, it's very complicated to have medical records distributed to your network of active physicians. Records that I had requested of another hospital did not make it to Westchester Medical Center/Dr. Ash on a timely basis. Christine walked me through form by form to make sure that all the teas were crossed and the I's dotted. I highly recommend Dr. Ash for her, no nonsense medical probing and expediency. The team here is managed well from appointment setting through the nursing staff who take your vitals through follow up. I would expect nothing else and nothing less of a teaching hospital. In order for me to see the doctors, I journey over an hour each way - well worth it to get the expertise and level of experience. The care you'll receive is efficient and thoughtful.

Though far from Duchess County, the types of care offered and the quality of care received were…read moreexcellent. The office experience overall was welcoming and very good.

Just a word of warning. They will provide non-covered Medicare service and then send the bill for…read moredenied claims to you. How does a healthcare group not know what is covered by Medicare. When was the last time at check-in a medical practice has not asked for your insurance card? You cannot get an answer from anyone in their practice about specifics of charges. The billing group, the physician and corporate offices have ignored numerous requests and correspondence for information on charges. They have no problem referring you to their attorney for collection. I wonder how many original Medicare patients have had the same problem. Is it to get more money beyond what Medicare provides? If that is the case they should not be an assigned Medicare practice. They are charging over $1,000 beyond Medicare allowance. Shame, shame, shame. Or is it scam?

Best care awesome doctors great service absolutely worth to cross the river for run my testsread more

The hospital is clean, quieter, & calmer than NYC hospitals but that only makes the complete lack…read moreof care and the doctors seeming inability to either keep patient records straight or to give an honest answer that more baffling. I talked to doctors 2 times and a social worker once and on all 3 occasions they either were thoroughly confused or they just did not care about providing care and instead just lied to me. Of particular note was a Dr. Asmin or Asmen (I might be a little off on his name). He called me to report on the condition of my 80 year old mother after a painful fall. It's wonderful that he called, and if anything he said was honest I would be writing a positive review here. Instead he swore up and down that my mother must been out of her senses when she complained about the medical staff at night moved her injured legs with complete disregard for her immense pain. The doctor promised me that not only was my mother not in pain but that she was given morphine twice. He stated the exact times the medication was given as if he was double-checking to be safe. When I arrived at the hospital I double checked with the nurses, they confirmed that no pain medications were given. I called the doctor back with the nurse at my side, and the doctor said, "honestly, your mother isn't even my patient." Mind you, he had called me, unsolicited, to inform me of how well she was being treated, when the exact opposite was true. Your hospital is pretty, but I would never trust it in a real emergency. If you have family that ends up here, know that it's on you to verify the honesty of everything the staff claims. Be safe and verify everything. 3 lies in a row from doctors isn't an error, it's a pattern showing lack of care, sloppliness, and true incompetence.