Very professional,respectful, caring, knowledgeable, and went way beyond any of my expectations I have. All of my dealings with them have been exceptional. I highly recommend them for the prices and the customer service I've experienced. The selection was better than expected, also. I'm in Texas, and plan on buying another one. I would give them 10 stars if I could,Jack in service was unbelievably helpful, among others!!- read more

Hayk and the staff there were wonderful. My RoHo Hybrid Elite Cushion was leaking out air on Friday afternoo. Hayk went above and beyond to make sure I had patches before the weekend. I've been a paraplegic for 28 years and am always preoccupied with pressure sores, ulcers. Our house manager at the group home I live headed to Hayk and company Friday afternoon and upon arrival, she provided him with the much needed patches at no cost...yes, FREE!! What a heart. All my future medical supply needs will be met by her and Sherman Oaks Medical, no hesitation. HIGHLY RECOMMEND THEM!! read more

Thank you is not a big enough word for all the services, and help that these WONDERFUL People have given me for years!!! :-) !!!

My review is based on your customer service and the way I was spoken to on the phone. Rude behavior is rude behavior and there is never a reason to speak to anyone in a rude manner. I asked several questions that went unanswered. In addition if you would have taken the time to actually listen to what I was saying some of the hassle would have been avoided. I have no problem sending pictures, however my issue was in the way I was spoken to during the entire interaction. I believe it is unreasonable to make a disabled person go beyond there physical limitations simply because you do not want to listen to what they saying. The fact that you are writing this says a lot about your lack of compassion and care for people trying to work with you. Like I said you are working in the medical field and most of your customers are probably dealing with injuries etc. compassion and patience are a must! read more

My wife called about a wheelchair that was preowned and the person on the phone named Josh said it was in stock and we could come over and see it and buy it. We live in Glendale and they are in Pacoima so it was a half hour trip each way. It looks a bit run down and we almost turned away when we pulled up. We did park and go in but when we asked for Josh, a big fellow came over and said he could take care of us. We showed him the wheelchair we saw online complete with specific ID number. He then said, "Wha's yor name?" We said we didn't leave a name. Then he said, "Wall after you call a nutter lady call and she put in order for dat chair. I tell you wat I do for you." He then had another fellow take a box and take the chair behind a wall and told him, "Don't worry bout take off tire, just switch whole wheels!" We waited for about 15 minutes and then the guy and another fellow wheel it out. They took off the (new looking) rubber tires with spokes and padded grip and replaced it with the cheapest plastic rim complete with plastic tire. YES, PLASTIC tire! Instead of even a rubber tire it was ALL plastic. He then began to tell me what a deal he was going to make for us. The price was of course MUCH higher than they had advertised online at which point we said this was unacceptable. So after telling us over the phone it was ready to come see and pick up, they switch out the tires for some cheap toy quality assembly and want us to pay more! I would NEVER do business with these people! read more

I have been a client/customer for 11+ years. They have given me great service for my wheelchairs and other durable equipment. They will come to my home by appointment and/or allow me to visit them without an appointment with fast quality service. I will always recommend them. read more

I returned to have my mobility scooter serviced. Once again, I experienced kind, friendly, efficient and expert service. Stephen and his technician were extremely helpful, courteous and professional. I give them a five-star A+! It was well worth the drive. They are the best in SoCal. read more

Had a small problem with my 5 month old Jazzy Air chair. Although I live over an hour away I brought it here because it is the "official" repair center for the place I purchased the chair: Sherman Oaks Medical Supply. So, my wife and I took the trek out to Pacoima. I am glad we did. We went right into the repair room without an appointment and one of the repair techs, Leo, dropped what he was doing and helped us right away. Even though the Jazzy Air had just come out in 2016, and he had never worked on one before, Leo quickly diagnosed the problem. He was able to make a few adjustments and fixed the problem. We were in and out of there in about half an hour, and since the chair is within warranty there was no charge. Leo even cleaned up the chair before we left. Thanks Open Box Medical and especially Leo. Definitely worth the drive. read more

I called about a a patient lift device I was emailed back immediately I got an excellent price and I got really great service everybody was really friendly they also do delivery for an extra charge but I was close enough. they do have better prices than most any other source of medical supplies. I would refer them to friends and family. I'm very happy with what I got. Ara helped me load the equipment very professional and helpful read more

Leo fixed the seat on my scooter FOR FREE! Thanks Leo.

I purchased an electric wheelchair from open box medical and they were so helpful in getting me the perfect chair for my needs. Steven kept me updated on all my options and Jack put together a wheelchair that has everything I could ever need. They are very knowledgeable and extremely helpful and guided me through the whole process making sure I was comfortable and understood everything that they were doing. I highly recommend them for anyone with mobility issues in need of equipment. read more

Thank you to the very helpful staff members at Open Box Medical for always assisting me with my wheelchair repairs. Great customer service!

They placed an ad on Craigslist for an item they were selling. I called before coming down on Christmas Eve to make sure it was there and to confirm I was coming before driving almost two hours, they checked and told me to come on down. By the time I arrived they had shipped my item to another store and told me the ad was wrong and the price was double. Not cool! read more

This place is amazing!!! Recently my grandmother has become immobile/bed bound. I have a bad back so i needed to purchase a patient lift immediately in order to help transfer her to the bed, bathroom and onto her lift chair. I called their store and was immediately helped by Amanda who took so much time explaining my different options. This company really does give you the best deals on their equipment. After writing down the prices of the different models they carry in stock and the electric or manual lifts, I made an appointment to come and see a demonstration. When i pulled up to their GIANT warehouse I was pleased that they had parking in the front lot. I let the manager Steven know who I was and he was immediately familiar with my case which was very reassuring. He showed me the lifts Amanda and I had discussed over the phone and asked lots of questions to ensure I ended up purchasing the perfect lift for my needs. I ended up purchasing the Bestcare lift for an amazing deal! It works perfectly and takes all of the strain off my back. Thank you so much Open Box Medical!! I will recommend you to everyone!! read more

Once again Open Box Medical was great in their service and care of my scooter battery. They do a wonderful job, especially Leo. Thank you!

I visited the shop when my mother's rollator broke a brake cable. Leo provided excellent service.