My experience with OP Smiles was frustrating and unsatisfactory. At almost 50 and having always wanted a beautiful smile, I invested $6,800 and two years of my time hoping to achieve straight teeth. However, several issues left me needing braces again.
One of my primary concerns was the abrupt dismissal from treatment. A casual comment I made during a discussion with my orthodontist about my alignment goals was apparently misunderstood as my acceptance of my teeth's current state. After two years of clear aligners, we discussed my options. My doctor and I agreed a cosmetic dentistry consultation was in order. I was then to return and continue aligners or be fitted for final retainers.
After a dental consultation, I decided to continue with my treatment plan with aligners. But when I returned for my next appointment after the agreed-upon consultation with my dentist, I was informed that I needed braces. To my dismay, the doctor told me I would be fully charged for a new treatment plan. This sudden change in direction left me feeling misled and shocked, as I thought a few more aligners would finish the job.
I also found discrepancies when comparing my treatment records with those of my son, who was also a patient of OP Smiles. His records indicated a "final visit," a "Post Treatment Summary," and final photos, whereas mine did not. He also received a retainer, as is customary at a final visit. This lack of a final visit is why I believed I was still under a treatment plan.
When I asked the staff at OP Smiles to contact my doctor they said that he had retired and was unreachable.
My treatment plan was initially estimated to take 16 months, but it stretched over two years without achieving the expected results. This significant delay disrupted my plans and left me frustrated and unsure about the effectiveness of the recommended treatment.
I was not informed about the additional components of the treatment process. I was surprised to discover that in addition to the clear aligners, I had attachments, hooks, and rubber bands that I needed to wear for over a year.
These extra parts and pieces were unexpected, uncomfortable, and quite noticeable. The lack of transparency in explaining the full scope of the treatment left me unprepared for what I was signing up for and added to the discomfort I experienced during my orthodontic treatment.
I caution anyone considering them for orthodontic treatment to be aware of these issues and potential challenges. Based on my experience, I cannot recommend OP Smiles.
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Instead of leaving with a beautiful smile, my experience with OP Smiles was misunderstandings, inadequate record-keeping, and scheduling challenges. I am in a position where I still require braces to achieve the desired outcome. I recommend that anyone considering this practice be extremely clear and cautious in their communication, as a seemingly innocuous comment can prematurely end your treatment plan. read more