Ear was hurting so bad with my upper respiratory. I had to see a doctor for help. Made a…read morereservation online so I had a spot instead of going in and simply waiting. Hoped this makes the wait less. Parked in the shared lot. Checked in and completed paperwork and payment. Ryan then walked me back to the exam room and started the process. Logan was the physicians assistant. He came in and asked me to tell him what was going on which I appreciate. He checked my vitals and examined my ear. Ear infection. Sigh. Sent a prescription and recorded what his advice was. It's a little challenging if you're not used to getting your doctors note online. Ryan sent me a link on text and that helped. It was a good visit and everyone was helpful.

Today was my first time here, although others in my family have been here at least once and…read morerecommended it to me. Making a reservation online was easy, and I was able to pick a time within 90 mins of the current time. I showed up a few mins early and checked in at the desk. The woman there was pleasant and helpful. A few mins later, I was called back. I don't remember the name of the nurse who was helping me, but she was very nice, friendly, and knew what she was doing. A few mins later, Dr. Randy came in to talk to me. He checked my ear...that's why I went in, as I was afraid I had ruptured an eardrum. He assured me I hadn't, and he took a lot of time to explain what was going on, as well as different options I might have if the pain came back. I was out in less than 30 mins from my appointment time. I left feeling confident with the level of care I received, and I would definitely come back here if/when needed.

Recently visited this urgent care after a bite on my forearm that spread quickly and looked pretty…read moreconcerning. Within seconds of entering the exam room, the nurse practitioner essentially told me to "just keep an eye on it" and rushed out almost immediately. When I asked if she was confident it would clear up on its own, her response was, "there's no way for any doctor to ever be sure during a short exam." The lack of care and compassion was really disappointing, especially since every other visit we've had here has been met with kindness and professionalism. Sadly, after this experience, we won't be returning.

We have been coming here for 6 years for urgent care needs, which is why this experience was so…read moredisappointing. I called ahead last week to confirm a pre-op physical and even emailed the required documents in advance. I was told this was something they could complete. When I arrived, the front desk staff member (Kelsey) immediately had a rude and dismissive tone. She interrupted me multiple times and acted irritated that we were there. She said she would need to check with the physician. When she returned with another staff member, both were visibly frustrated and told me the physician would not complete the exam. While I understand there may be criteria or physician discretion, the issue was the unprofessional and disrespectful way this was handled. Instead of a kind compassionate demeanor, Kelsey was hostile and condescending the entire duration of our visit. When I addressed the tone, Kelsey became very confrontational and raised her voice, which made the situation even more escalated. Additionally, the second staff member had a strong odor of cigarette smoke, which was concerning in a healthcare setting. I have never experienced this level of unprofessionalism here before. I have reached out to the owner using the contact information provided in his response to other reviews but have not yet received a reply. I would appreciate follow-up.

I went there on Saturday morning and was treated 10 min later by Dr Morrison who is the owner of…read morethis place and you can tell that he cares about his patients. I skipped 3 Urgent Care chains on my way to him. Really nice people and very well equipped office. My whole visit lasted about 30 min. I would give this place 6 stars if I could. VERY HIGHLY RECOMMENDED PLACE!

WORTH A 1-HOUR DRIVE! Especially COVID era forward, these guys have been amazing. We moved and…read morestill drive there because of superior care.

My family has used this particular OnPoint Urgent Care on a number of occasions. (How is it that we…read morealways need a doctor on weekends or after hours?! :) ) We usually see Dr. Emilie Rogg, who is super knowledgeable, efficient, compassionate and has a great sense of humor. She even set my mom's hand bones after she had broken it and was great in giving advice for the most economic sling options. We've taken our son there since he was 2 and got nursemaid's elbow from slipping on ice in daycare, they set it up in a jiffy and he left smiling, holding a balloon! Just last weekend they saw my son (now 6.5 years old) who was complaining of sore throat and Allison swabbed him and the quick test proved strep positive, they sent us home with antibiotics, he was feeling fine again by the next day. The cost of the visit is not a lot more than a regular doctor visit (I have high deductible with HSA insurance so I have to pay for the visit, rather than a co-pay, as I used to when I had PPO insurance), and they can see you right away. Use the online check-in to save a bit of time and save your spot in line. The reason i decided to leave a review is that today i was positively shocked when Allison called and left a voice message to check on how my son was doing, if his symptoms have lessened and if he was getting better. I've never received this kind of service from his regular pediatrician, let alone from an Urgent Care clinic that we occasionally visit. They literally put the "Care" in Urgent Care :) Great place!

DO NOT TAKE CHILDREN HERE OR SEEK URGENT MEDICAL HELP HERE. Please know, that if you say ANYTHING…read moreat all by way of what is needed for care they WILL INTENTIONALLY REJECT YOUR PAYMENT TO REFUSE CARE BY NOT ALLOWING THE PATIENT TO BE SEEN WITHOUT PAYMENT. Our 4 YEAR OLD CHILD stepped on a piece of glass and needed stitches. The incredibly rude nurse came out, when we asked if they can do stitches there, to look at his foot and told us he would "need to hold still" for them to do stitches. #1. Have they NEVER treated children?! #2 I sternly let her know that he needed to be given SOME SORT of pain management, and she gave terrible attitude saying they wouldn't sedate him. We are at an urgent care. I'm not simple enough to believe they would hook him up to an IV for stitches. I was talking about lidocaine. Like anyone with half a brain cell would. #3 They would NOT treat a 4 YEAR OLD CHILD WITHOUT A $249 PAYMENT FIRST. We tried paying multiple times with cards that had at least 10x the needed balance each and *SOMEHOW* they got rejected every time. Absolutely disgusting. They should be reported to health board and we will likely do that. This place should be shut down and boarded up and we will be filing reports. DO NOT TAKE CHILDREN HERE

If you're looking for a clinic that combines professionalism with a neighborly feel, Founders…read moreFamily Medicine is a great choice. They truly make you feel like more than just a patient -- you're part of their community. I have been going here for about three years now with no incident of any billing issues, they are professional yet friendly, highly recommend! Beth Hoekstra and Stephanie are fantastic!!!

I have been patient of Founders Family Medicine ever since moving to Castle Rock 12 years ago. Beth…read moreHoekstra is my primary care provider, and she is phenomenal. (I have also been seen by the others there at times, and they are all great). But Beth is my superhero. I'll give you an example. One time, I had an annual well check/physical appointment scheduled for midday. That morning, I was pushing a heavy chair around (don't ask), and somehow it caught my right big toenail and basically (gross out coming) "flipped" it up off the nailbed at a right angle (yep, straight up). I figured, well, I had a visit scheduled anyway, so I bandaged it up best I could and when I got to the front desk, told them what happened. When I went back, Beth took one look at it and said "Well, this isn't an annual physical anymore!" She immediately pivoted into urgent care mode, numbed me up, and removed the toenail. (Obviously I had to reschedule the physical!). Just last weekend, I came down with a bad cough and wheezing, and on Sunday, I went online to schedule an appt, but the soonest was Tuesday. So I figured, oh well. But in the reason for the appt, I wrote that I was wheezing and coughing. On Monday morning, Beth read that and had the Front Office call me to schedule me in right away. She found a way to squeeze me into her busy schedule. They did an in-house x-ray (didn't know they had that!) which confirmed bronchitis. I was able to start on antibiotics that same day. Also, for what it's worth, everyone there has been there for years - very low turnover, So you have the opportunity to really establish a relationship with these folks.

I can't believe how rude, blunt and intimidating the front desk receptionist is, especially on the…read morephone! Every single time I schedule an appointment for something, I now expect a call back soon after, to rudely and unapologetically inform me of some mistake, question me, patronize me, or change something: *You can't schedule an appointment for that on the website, you have to call us for that, I canceled it! *Why do want to see that doctor?? You can't just change doctors willy-nilly and you can't see her anyway, she doesn't work at this office! (even though she's listed on the website as a p/t provider there). *We just got a request from you for a referral, why do you feel you need to see a cardiologist? (uh, repeated significant chest pain, history of heart attack in family, complained about it before in prior visits, almost went to ER recently). When the HCA scheduler (who works elsewhere) made my latest appointment, said left a message to ask front desk staff whether or not I should fast to collect fasting bloodwork at my physical (because it was a late-morning appointment). The receptionist called back to abruptly say (without referencing my question): *You'll get your bloodwork done on your appointment date, not before! (?) That wasn't even the question! Appointments have been cancelled, questions misinterpreted and manners sacrificed. This specific receptionist has no people skills or self-awareness and is the least caring, friendly, or respectful person I've ever had to deal with at a health care office. It's demoralizing to try to get an appointment or have to explain private symptoms (why do I have to convince a receptionist?) to someone who shows she doesn't care. She seems to enjoy wielding power and control and I feel vulnerable, exposed and bullied trying to get health care. Why would the doctors, who are so kind and nice, keep her in customer "service?"

I've lived in many different States, so I've changed primary care physicians multiple times. Dr…read more Peters and his Staff offer the most welcoming, attentive, and personal medical care I have ever experienced. 10/10 - strongly recommend.

I went in and had the pleasure of being seen by Carly Giacomo, PA. She was thorough and kept…read morefollowing up with me to ensure I was taken care of in a timely manner. She was knowledgeable, caring and I felt completely confident in her care. I ended up having a major issue and her prompt assistance helped my issue from turning into something even more serious. She is fantastic.

I visited this urgent care for severe abdominal pain. I waited approximately two hours for an X-ray…read moreand was told it was needed to rule out appendicitis. Due to worsening pain and waiting two hours for a diagnosis I couldn't commit more than 2 hours. When I returned, I had a disagreement with the front desk regarding insurance and ultimately did not receive a prescription, diagnosis, or follow-up care. I was seen only by a physician assistant, not a physician. I continue to have significant pain and did not feel my condition was adequately addressed. I am still in severe pain and still don't know if I need emergency surgery.

Dr. Mark and the entire care team are very knowledgeable and treat every patient as if they were…read morethe only client. They spend as much time with you as you require. My family have been patients of Dr. Mark ever since we moved to CO in 2016. I would highly recommend this practice!

This place was terrible, wait time was forever with no one else in the waiting room. The first…read moredoctor I saw had AirPods in while I was talking to them. They seemed to not care at all what was being said. If you want real help and professional people, do not go here.

Told front desk lady partner was having allergic reaction and showed her the used EpiPen, and she…read moredidn't take any information or enter anything just told me to stand to the side and called someone up from behind me and spent 5-10+ minutes trying to collect payment from her. She was still doing that as I stormed out to drive partner to ER. Absolutely insane lack of care or interest in anything other than collecting payment.

This was probably the best experience I've had at an Urgent Care. The office manager, Chris, was…read moreso kind and considerate and did everything to get me processed quickly. Sharon, the medical assistant, was very efficient and gave me some great advice. And Doctor Dan was professional and caring and spent good time with me diagnosing my issue and getting me help. I can't recommend this place more!

My wife visited Urgent care for a non‑emergency issue (a sore throat). The staff asked for her…read moreinsurance, and we asked if this was going to be "Urgent care" and person at the desk confirmed that as Urgent Care (because of no urgency and admit time was before 8pm) and charged her with the co-pay for urgent care (which is $35) but then a week later the claim that appeared on our account was categorized as *Emergency Care*, which resulted in $200 additional charges. We immediately contacted our insurer, who confirmed that the billing category was incorrect and that a correction was required. The insurance company is still pending the correction, and we have been asked to pay the full amount out of pocket. I will file a formal complaint with the COInsurance Commission To my opinion they do this on purpose to charge people more like Healthcare is not already expensive. **If you're treated at this clinic:** 1. Verify the billing category before signing any paperwork. 2. Ask the front desk or provider to confirm that you are there for urgent care (not emergency) which we did and didnt help 3. Keep copies of all documents (claim, statements, emails). I wanted to share this experience so you can avoid a similar billing mistake.

Honestly, this is probably the worst urgent care/ER I've ever been to in my life. The triage nurse…read morewas so rude, unlike anything I've ever seen before. we came in because my boyfriend fell and hit his head. They disregarded his injuries, by yanking on his injured arm. They were more focused on outside factors such of age, felt like race and time of day and seemed upset about it being so late. The ONLY person nice there was the lady who took him to get his X-ray and cat scans. With having a concussion my boyfriend left more upset about the way he was treated during our time there than anything. WOULD NEVER recommend advent health to anyone.