I have been a Kookai customer for more than 10 years now, I used to love the quality and…read moreoriginality of the products. Unfortunately, things seem to have deteriorated quickly and quality of the products as well as customer service (French customer service in particular) is TERRIBLE! I have just ordered some products, one of them (for which I paid full price and which I only got to wear once) is completely RUINED after washing (the nice - red - colors of the embroidery on the chest are now all over the sweater) and NOBODY AT KOOKAI FRANCE cares!!! Nobody answers the phone, too! I wrote them an email in English and they replied in French pretending like my order was not online/e-boutique (which it was) so they said they weren't responsible (of course they were)! Worst customer service ever, I am so disappointed, remembering what Kookai used to be... now it's just CHEAP quality (made in India, China) with the same (quite high for the bad quality) prices. Think twice before you spend money on their products, it is NOT worth it and NOBODY WILL CARE about your complaints.

Vous trouvez ça un peu bizarre d'écrire un avis sur un magasin d'une chaîne de vêtements... Oui,…read morec'est vrai, moi aussi ! Je ne parle pas ici de la marque en elle-même, mais uniquement de la boutique et de son personnel. Après plusieurs achats dans cette boutique, j'ai à chaque fois trouvé des vendeuses toujours souriantes, toujours chaleureuses, toujours arrangeantes, jamais avares en petites infos intéressantes (oui, oui, vous pouvez avoir 40% sur cette petite veste pendant les ventes privées, et profitez-en car cette couleur ne sera surement pas soldée...), et, devant la constance de cette notion de service dans ce magasin NafNaf, je me suis dit que ça méritait bien un avis Yelp et une bonne note !