A great bank with reasonable rates. I had the pleasure of opening a business account while in…read moreCharlotte and they were able to accommodate me opening a business account especially during the pandemic. Customer service friendly and always clean. Visiting a bank teller is very quick and you'll be out in and out in no time however when you sign your name on the clipboard to see a banker it does take longer than 30 minutes.

I called these guys about 3 to 4 weeks ago and spoke to Denys…read more.. He spent a lot of time on the phone with me, explaining how inquiries worked and what did and didn't affect my scores. I really appreciated that he patiently explained everything to me and didn't try to push me into buying their service, at least not in a way that made me feel like I'd better buy something or hang up. It's refreshing to deal with someone who is patient, respectful and polite. I was impressed with his knowledge and the fact that he was being straightforward with me, unlike other companies that I spoke with. Thanks to his behavior, I decided to give Denys a try. Fast forward to now and viola! My results came in earlier than expected, but that's great! The ambulance bill collection has been fully removed form my credit reports and all I have to say is that the word "deleted" never looked so good! Thanks Denys, you're a Gem!

From the owner: Creditier, Inc. recently launched its North Carolina branch at the end of the 2012. We went from…read moreoffering credit repair in Los Angeles to now offering credit repair in Charlotte, NC, and serving internet clients in all 50 States. Realizing that every one has different credit goals, and different budgets, we are proud to be one of the only companies that is not just out there to sell you a service, but rather take all of your credit goals and your budget into consideration when building the right credit repair for you. The services that we offer are: 1. Credit Repair 2. Credit Build-Up (Good for new comers to the USA)) 3. Mortgage Credit Review and Preparation 4. Auto Loan Credit Review and Preparation 5. Debt Management 6. Debt Consolidation 7. Personal Loans / Lines of Credit 8. Business Loans / Lines of Credit 9. SBA Loan Preparation 10. Inquiry Removal Our staff is not just here to sell you on our services. We take an intelligent approach to solving your credit problem

While not a fan of having to make appointments for meeting with a banker, the agent was very…read morehelpful and more importantly kind and understanding of my needs.

I rarely leave reviews, but my experience with Truliant has been incredibly frustrating. My account…read morewas closed for inactivity without proper notice, and after spending hours on the phone, I still have to return to the branch in person just to resolve issues involving checks that were issued incorrectly, later canceled, and ultimately resulted in a bounced check. Despite the error being on the bank's side, there has been very little urgency or willingness from management to make the situation easy to correct. On top of that, they mishandled an auto loan that had already been paid off, continued accepting payments afterward by depositing them into savings, and negatively impacted my credit in the process. The lack of communication, accountability, and customer service has been extremely disappointing. Based on my experience, if you are considering banking with Truliant, you may want to carefully explore other options as well.

I worked with the manager of the Independence Blvd location in Charlotte, NC. Tyesha was very…read moreattentive and very professional. She was also very helpful and personable. She was able to get me the actual amount I needed when everyone else was trying to give me less than half even though my credit score is high. She worked on it, I know for at least a week before it was completed. There was also an issue with ULTA, one of the creditors that I added in my consolidation request. Lets just say that that company is shady as all get out. Tyesha sent them a payment that would have paid them off but they sent the payment back with the explanation of, "They couldn't find my pay slip." That was complete bull because I sent her all of my invoices, with the pay-slips, and she mailed them all off at the same time. Everyone got theirs almost at the same time. They decided to send it back, thinking they would get additional funds from me because of interest. Needless to say, she called me immediately and told me what happened and and what she was going to do. She sent them another check and that one posted. She also advised me to call them and request that the interest be removed. She didn't have to do any of that, with the exception of sending them a check again, but she did. For that, I am grateful. I was scared of using them at first due to the reviews. Then I quickly learned that they are for specific locations. Luckily, there were no negative ones for the location i requested. I went out on a limb and was pleasantly surprised by the outcome. I owe her the most gratitude for her assistance with this.

Inept drive thru attendants... can't understand them thru the cheap speakers .. super slowread more

Convenient location with separate ATM drive-thru for many people to drive up and use. Never needed…read moreto go inside.

Very friendly staff and a very clean workspace. The ATM has never failed me once. This is also…read morewhere we were able to get approved with an amazing deal for our first home

Rude I stood n line two tellers were open, one finished up with hurt Customer then I was waiting to…read morebe called next she looked at me and never said a word.the drive thru looked at me then her then came over and he said ma can I help you .. then I walked to him I only had a question, then she looked at me and called the other couple up .. now I'm gonna pull the race card. But, I was n North Carolina and the only black n the bank . You use how you want to!!

This branch opened up not to long ago off of the Idlewild Rd exit and 485. The bank manager is…read moresuper friendly and all the employees are pleasant and helpful for whatever your banking needs. The parking lot is small, but never full and there is a drive thru (like all bank branches). The inside is well kept (fairly new) and efficient. My two biggest gripes about this branch is 1) the parking lot. It's not very easy to get in and out of the bank except when you are coming from 485. If you are headed toward 485 on Idlewild, you will have to make an early left at the stop light and then weave your way through the parking lot to get to the bank due to all the one ways and curbs. 2) hours - the banking hours for this branch start at 9am. Not very convenient if you have a ton of errands to do, but since the branch is kinda "out there" it sort of makes sense, but not really.

I am so glad this branch is open again. Although, not full-time staffed as before, I always get a…read moresmiling face and greeting and they have sorted my complicated transactions more than once. A great group of people at this branch.

I had the pleasure of working with Derek N. Wilson (Assistant Vice President…read moreMortgage Banker Market Specialist) from this location. I never met him in person but from our first email interaction through my realtor he has delivered stellar service. He made the home buying process that much smoother with his knowledge, responsiveness, and willingness to answer any of my questions. All of my emails and calls were answered promptly. Thanks again Derek!! I'd not only recommend First Citizen Bank as a mortgage holder but more specifically Derek Wilson as as an excellent mortgage banker.

This is the worst location! Love the team at Matthews and Mint Hill but this branch is terrible!read more

I was a business customer of this bank for 10 years. I have never been so disrespected or belittled…read moreby a company or its employees before in my life as I was today. They can not fulfill a simple banking request correctly and then want to belittle me and act like I'm crazy for being frustrated with the continuous incompetency I experience with employees at this branch and others in the area. I am taking my business elsewhere and seriously recommend all other businesses and individuals do the same. Matthew Lee and Bianca are particularly rude, despite their incompetence.

My review has to be at least 85 characters. Worst bank I have dealt with in my 73 years.read more

Templar Auto Group is a great place to purchase a car. Mickey was very straight forward and honest…read moreabout the vehicle. We were having issues with our bank cooperating with the loan process. Mickey said he would meet us on a Saturday at 9 am to meet with Truliant Federal Credit Union he does a lot of business with them. It was a straight forward process we walked out with check in hand for our purchase. This goes above and beyond outstanding customer service. We are very happy with the car and will be back for our next car purchase. I did see another review regarding processing time in sending the tag and title. Our tag was mailed promptly and the bank received the title quickly there were no issues there. If you are in the market look no further save yourself the headache and go see Mickey you won't regret it!

From the owner: Templar Auto Group, Inc. is a used car dealership located in Matthews, NC. Customers can buy from…read moreTemplar Auto Group, Inc. with confidence, since we provide a complimentary Carfax report on all our cars to our customers, as we are a certified Carfax advantage dealer. If you need financing, we work with a credit union with rates starting at 2.49% APR on approved credit. In addition, all our cars are pre sale inspected and reconditioned, all documentation is available to purchaser. While some of our cars are as near perfect as they can be, some might need light reconditioning, and are priced accordingly. Either way, we strive to provide you with all information necessary to make a sound buying decision. It is our goal to provide each and every customer with outstanding customer service! Templar Auto Group, Inc. is an accredited business with the NIADA.