I switched to this CU from All In. I was hoping for better service, but this place may be worse…read morethan All In. I was trying to make an online purchases, they sent/text me a verification code to verify it was me, I put the code in, and the card was declined. However, when I went to the Navy app to check my balance and transactions, they claimed the transaction went through. The transaction did NOT go through on my end or the airlines ends. When I called to dispute the $1700 transaction because it DIDN'T go through. They informed me it can take up to 120 days to get my money back. I don't have 120 days to fix YOUR screw up. I need to buy the tickets NOW. These people were NOT helpful when trying to correct their wrong doing. Back to All In I go. I highly recommend any other CU over these guys. I want to add: All In will replace any disputed funds back into your acct while they investigate. Navy refused to do that.

Been with NFCU for decades and nearly 10 since I retired from service. Always amazing customer…read moreservice, branches are always nice, and the rates for loans are VERY hard to beat. I'm surprised by some of the negative statements as all my family and many friends use NFCU and wouldn't dare go elsewhere. Always great. I've been hacked twice and NFCU was quick to stop the stupidity, take control and issue me new cards, get my funds restored VERY fast, and get us back to normal. During shutdowns, we are always covered. Find another bank that does all that.....and does it well. :) Always NCFU here. -Eric

Excellent customer service!read more

Fast car payment at front desk but I had to sit for 15 mins to speak to a banker and I couldn't sit…read moreand wait...

Website does not direct you to open branches. No COVID 19 information posted on doors of closed…read morebranches. Website information about opened and closed branches is wrong. Not a good bank in so many ways.

Reliable WellsFargo branch in Jacksonville with efficient service and drive-up access. Friendly…read moretellers make routine transactions smooth, and the 24‑hour ATMs are a convenient bonus . The lobby is clean and service is professional

This is a pretty badass building. I got a chance to enjoy the inside during One Spark in 2014 when…read moreI wanted to sit down because my feet were killing me, my phone needed a charge, I had to use a clean restroom and I needed air conditioning all at the same time. This place met all of my immediate needs. I absolutely love the environment. Very nice decor with a water display to balance the modern design. Feels like a five-star hotel lobby. It's nice. If you ever get a chance, go up to the higher floors and look down. Some of those offices have the best views of the river city. So worth stealing a peak. It will make you appreciate Jacksonville more. 5-STARS

My family has been customers of VyStar since 1998. Now that I live on the West Coast, I can say…read morethat VyStar offers the best customer service of any bank I've ever had the pleasure of banking with. It's hard to see it have a low ranking on Yelp when they're so excellent.

Vanessa was/is the best! I moved further away from the branch, but I find myself coming back…read morebecause the customer service is just that great!!

This branch should be closed! I would rate them no stars if I could. I went to this branch since…read moreit's the closest to my home. The manager and tellers could care less about customer service. I needed to cash 32 Series EE savings bonds that had fully matured. I was told that they only can cash 10 bonds at a time. This was funny, because there were two tellers and no customers. I explained to them that I did not expect them to cash them today, just send them to their processing center, (I just did this 6 weeks ago for more of my bonds that had fully matured at another Bank of America in the city). Both tellers and the manager said this service does not exist anymore! I then drove to the Bank of America on Wabash Avenue. They knew exactly how to process the 32 savings bonds and I was out of the bank in 15 minutes........

Terrible customer service! Had to go to the branch on University Blvd so I could add my wife to my…read morechecking account! Complete incompetence, manger is just rude!!

I'm happy with this Chase Bank. I purposely opened a bank account once I moved to Florida since I…read morealready have a chase credit card. It makes it easy to quickly transfer funds, and pay my credit card straight from my checking account in real time. I've only gone in this bank two times ever for the ATM. I usually use the drive thru atm and have never had any issues. Plenty of parking, but can be tricky to exit on Hendricks Ave. I will continue using Chase bank.

I have been a long time customer of Chase Bank. In fact, I was originally a customer of Washington…read moreMutual prior to Chase buying them and taking over their locations. I have never had an issue with any Chase location and this particular location was no different. Service was friendly and prompt and in no time flat I had made my deposit and was on my way. This particular location is in the San Marco area of Jacksonville, Florida and parking can be a little bit tight. However, nothing so bad that it would dissuade you from coming here. All in all, I would definitely recommend this location.

My experience with Pinkston and Pinkston Law Firm was excellent. My attorney, David Pinkston, gave…read moremy case all the time and attention that was needed to be successful in court. He was a calming and confident presence during my very difficult court proceedings. I went to David for help in my financial situation and he and his staff went above and beyond to get my case filed and closed and encountered issues that no one expected. I never once was treated as anything other than a valuable client by Mr. Pinkston and was guided through the entire lengly process. I very much appreciate the knowledge and support I received through Pinkston and Pinkston Law. I will only recommend Pinkston and Pinkston Law as I have never been nor have I ever seen anyone treated better. I am proud to be a Pinkston and Pinkston Law client and will continue to retain them for all legal matters that may arise as I know I am in the best hands. And I will refer his firm to others that may need his assistance.

Attorney David Pinkston provided no legal counseling. He stated 2,500.00 was needed before he could…read moreadvise me on which chapter 7 or 13 was needed, and 5,500.00 would be needed if I file a chapter 13. According to the Bankruptcy laws chapter 13 fees are included into the bankruptcy. I gave this attorney 500.00 out of desperation hoping to obtain him for 5,500.00 for chapter 13 and when I could not come up with the 5,500.00 fee, he would not return my money. Therefore, it appears this attorney is all about the money than helping people in bad situations.