Been with NFCU for decades and nearly 10 since I retired from service. Always amazing customer…read moreservice, branches are always nice, and the rates for loans are VERY hard to beat. I'm surprised by some of the negative statements as all my family and many friends use NFCU and wouldn't dare go elsewhere. Always great. I've been hacked twice and NFCU was quick to stop the stupidity, take control and issue me new cards, get my funds restored VERY fast, and get us back to normal. During shutdowns, we are always covered. Find another bank that does all that.....and does it well. :) Always NCFU here. -Eric

My experience with navy federal credit union was always horrible. My direct deposit work check and…read moresocial security deposit are always put on hold for five days or longer. They lied to me about free checking, they charge me over $10 a month. I called them and the customer service are rude and they will hangup on you, Right Mrs. Samantha. Don't become a victim join a real bank. Navy federal credit union is HORRIBLE. Stay away from navy federal credit union. Horrible business. ​

Excellent customer service!read more

Website does not direct you to open branches. No COVID 19 information posted on doors of closed…read morebranches. Website information about opened and closed branches is wrong. Not a good bank in so many ways.

Only because there is no place for Zero Stars! So while we're all dealing with big changes these…read moredays; how difficult would it be to change either the website for this branch or the voice mail to say, "This branch is temporarily closed!" Pre-Coronavirus this wasn't the best branch to do business with; now, if I decide to stay with Wells Fargo, I'll do all I can to avoid ever going to this branch again!

Reliable WellsFargo branch in Jacksonville with efficient service and drive-up access. Friendly…read moretellers make routine transactions smooth, and the 24‑hour ATMs are a convenient bonus . The lobby is clean and service is professional

This is a pretty badass building. I got a chance to enjoy the inside during One Spark in 2014 when…read moreI wanted to sit down because my feet were killing me, my phone needed a charge, I had to use a clean restroom and I needed air conditioning all at the same time. This place met all of my immediate needs. I absolutely love the environment. Very nice decor with a water display to balance the modern design. Feels like a five-star hotel lobby. It's nice. If you ever get a chance, go up to the higher floors and look down. Some of those offices have the best views of the river city. So worth stealing a peak. It will make you appreciate Jacksonville more. 5-STARS

What went well? Everything the "usual "service is always excellent. I feel like they treat me more…read morethan just a member. As a business owner, I appreciate that a lot.

Mallorey was great! She uncovered I needed a car and i thought I did an application that was…read moredeclined months ago but there was no application placed she got me approved and I'm so happy! Going to start looking for a vehicle today! Thank you again mallorey

This branch should be closed! I would rate them no stars if I could. I went to this branch since…read moreit's the closest to my home. The manager and tellers could care less about customer service. I needed to cash 32 Series EE savings bonds that had fully matured. I was told that they only can cash 10 bonds at a time. This was funny, because there were two tellers and no customers. I explained to them that I did not expect them to cash them today, just send them to their processing center, (I just did this 6 weeks ago for more of my bonds that had fully matured at another Bank of America in the city). Both tellers and the manager said this service does not exist anymore! I then drove to the Bank of America on Wabash Avenue. They knew exactly how to process the 32 savings bonds and I was out of the bank in 15 minutes........

Terrible customer service! Had to go to the branch on University Blvd so I could add my wife to my…read morechecking account! Complete incompetence, manger is just rude!!

I'm happy with this Chase Bank. I purposely opened a bank account once I moved to Florida since I…read morealready have a chase credit card. It makes it easy to quickly transfer funds, and pay my credit card straight from my checking account in real time. I've only gone in this bank two times ever for the ATM. I usually use the drive thru atm and have never had any issues. Plenty of parking, but can be tricky to exit on Hendricks Ave. I will continue using Chase bank.

I have been a long time customer of Chase Bank. In fact, I was originally a customer of Washington…read moreMutual prior to Chase buying them and taking over their locations. I have never had an issue with any Chase location and this particular location was no different. Service was friendly and prompt and in no time flat I had made my deposit and was on my way. This particular location is in the San Marco area of Jacksonville, Florida and parking can be a little bit tight. However, nothing so bad that it would dissuade you from coming here. All in all, I would definitely recommend this location.