The service was phenomenal! Johnny and Chrom were so helpful. This was the best experience I've had…read moreat any bank by a long shot. They're very customer oriented and made me feel comfortable in my decisions.

My teenage son and I opened accounts for him today. Chrom helped us and was amazing! He explained…read moremultiple facts To us and was likable and pleasant.

So had 2 small external transfers done from 2 separate banks…read moreto my son's checking account (joint account as he is under 18). Patelco pulled the money successfully from the 2 banks, stated in the app that the transfers were successfully completed, but no sign of the money in the account after a week. So my son could not access it. We called Wed, Thur, and Fri as each time we called they stated the transactions were pending and they would post the next morning. When it didn't happen we would call again and get the same story-for 3 days. No one knew what was wrong, and no one kept notes or communicated it in our account info, so each time we called we had to explain it all again. On Friday someone did finally state they would escalate it and get back to us by end of day-it never happened. So we called on Saturday-and explained it for the 4th time and they came back with the exact same thing-it's pending and wait until Monday. We did not accept this at this point and spoke to a supervisor-she stated she would put the money in the account as a "provisional credit" so my son could access it, while they figure it out on their end. The account showed the money was there and available so my son went to the atm the next day (Sunday). At the atm it stated there was the amount he was expecting in the account and it was available. When my son went to pull out 10% of the total he was declined due to "insufficient funds". Ugh! We are so done! We are now going into the branch tomorrow (Monday) and closing our accounts. And getting all the funds in cash right then and there. I have never had such issues and phone conversations going around in circles for a few hundred dollars! These were small transfers! Very unprofessional and it's infuriating! Patelco took the money from the other Banks but then refused to simply put it into the account so we had no access to it. Very horrible customer service! I do not recommend.

We had an awesome experience at this location. Robyn is a rock star!…read more When we entered the location, we were immediately greeted by Robyn, who told us that they would be with us soon. We then heard her greet the couple who arrived before us. About 10 minutes later, she had finished the visit with the couple, and she immediately came and greeted us, and asked how she could help us. My mom had heard about Patelco from a friend of hers, who told her that it used to be a credit union for Pacific Bell employees (or something like that?). I was surprised to learn that Patelco has been in business for over 80 years. And even more surprising, that this Roseville location has been around for over 20 years too! So what brought us to Patelco was that Mom's friend found out about Patelco's awesome Money Market rates. They have a 3% APY for balances up to $2000. That's unheard of nowadays! We both were able to set up an account and take advantage of Patelco's awesome rates. We had an enjoyable time talking with Robyn too, who was very upbeat, friendly and knowledgeable. I love people you can just joke around with and ask questions without any hesitations. She was even sweet enough to give us a little goodie for opening new accounts today! I was definitely impressed by this location and with Robyn's excellent customer service (especially after having such a terrible one at their Elk Grove location the day before). Would definitely recommend this location to my friends.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

It was busy when I came in but Naseem still took time to help me. He answered all my questions and…read moretreated my visit like a priority. I never felt rushed even with the branch full. Great customer service. I plan to return and become a member.

Ugh!! I used to love Patelco credit union, but not so much anymore. They customer service used to…read morebe great now it's barely mid at best. There are no matter what time of day you stop in it's always a ridiculously long line and hardly any staff. If there is staff they aren't helping. Have 2 worker taking members is crazy work. I've closed all my accounts with Patelco except my savings account since I still have my auto loan with them. That too will be closed as soon as I pay my car off. I honestly cannot recommend Patelco. There are better credit unions out there. I am also flustered with way they handled accounts when Patelco got hacked. The ATMS are always out of order etc.. I could go on and on. I value my time when doing business anywhere and this isn't it.

Fortunately I have two Patelco Credit Unions one near my home in San Leandro and one near my job in…read moredowntown Oakland I would just like to say that I have always received excellent customer service everyone is always so helpful and very friendly and I've also developed a great relationship with the branch manager Jackie in the City Center branch Jackie and the staff are always a breath of fresh air and go above and beyond.

This is my second time visiting as a long-time member. As…read moresoon as you walk in, you're welcomed by Ms. Brandy, the security officer. The atmosphere is so smooth and welcoming and professional. I just want to thank everyone who provided service to me this morning. God Energy: Ms. Brandy ( Security Officer) Ms. Jackie Jordan ( Manager ) Ms. Ariana Alesana and Ms. Kimberly Harris

Be careful going with this onemain financial. They pulled my payment like they do every month since…read moreI got the loan and this month they pulled it and then put it back in my bank. I just got off the phone with them and they are charging me late fee and return fee also. I think that's bullsh*t because they put it back in my bank. I even called my bank to make sure they weren't blocking it for any reason they said it was returned by onemain financial. While I was in the home with onemain she said they have been trying to call me since the payment hasn't gone through and has left me a voicemail every time but I do not have one missed call from them or a voicemail. I have gone through with them before at the Roseville location had no problems with my payments ever and this one Lodi one does seem to be trustworthy to me at this point. I would think twice before going through with this location.

I divide Don't use this company!! I received a pre approval…read morefrom this company said ok against my better judgement on taking out a loan , after getting approved going through all the steps of finalizing banking info job etc they only wanted my car as collateral based on their approval . All this to take a huge hit on my credit score for absolutely nothing Don't do it it's not worth the interest nor the hit on your credit something that should be told up front

In November 2024 I was looking for specific model older BMW 5-series. I'm in Southern California…read moreand couldn't find the right one near me, so did a wider search and found one via Craigslist in Ata's lot. I'm already nervous about buying used cars, and even more nervous because it was too far away for me to look at. I read all these Yelp reviews for his business, and was impressed because he was rated higher than most used car dealerships. And he provided a free CarFax report, so I knew the car's history and was impressed it only had 2 owners over 24 years. I talked to Ata by phone about the car, then hired a mobile mechanic (also found through Yelp) in the Rancho Cordova area, and sent him in to inspect the car. Ata was very accommodating and tolerant of the mechanic's inspection and lengthy test drive, during which I was on the phone with the mechanic and Ata. I ended up buying the car, and Ata recommended a shipping option he's used that even cost less than what I could get through one of the national car transport companies. Ata took care of a small dent in the bumper before shipping the car, he included the 30-day drivetrain warranty noted on the Craigslist ad, handled all of the paperwork, and I ended up with a great car I'm thrilled to own! The man takes pride in the cars he "curates" for his business and is an honest gentleman. Truly a "Top Quality" operation.

I had a great car buying experience here. Ata was very helpful and patient with me. I have…read morechallenged credit so we had to jump through some hoops to get me qualified but Ata made it happen. He also replaced the dash in my car a few weeks after purchase at no extra cost. I have nothing but great things to say about Top Quality Auto. One thing I loved was the fact that there was no pressure at all to buy. This was the most relaxed and hassle free experience I have ever had at a dealership! His prices are also very fair. Thank you again Ata! Will definitely reccomend you to friends and family looking to get a car.

Ive always bank at a credit union because they are less of a hassel as when you are trying to open…read morean account and you can use your atm at alot of atm machines without getting charged a fee. This location is different than the other ones due to the location. It has tv monitors where you can see the teller behind the screen, at the same time you are talking to them on a telephone. Thats pretty interesting. Ive never seen that before. But only reason for this is because of the location and that fact of the crime that happens in that area. Its a very small bank. But it is located by the mall which can become handy if you are ever heading to the mall and need quick cash for whatever reason instead of pulling from the atms in the mall. Its always busy and not all tellers station is open. So sometimes you have to wait a long time. Overall I really didnt have any bad experiences with this bank other than the wait time.

I usually go here because it's closer to my house and because it's I believe the newest one so…read morethere's not a lot of people there like the others. I've gone before a couple years ago maybe two years ago my card wasn't working. I think the chip there was something wrong with it so the one that helped me, her name was MacKenzie Babbitt I felt like she was blaming me. The fact that my chip wasn't working she said she was gonna have to ask her boss if I can get a new card without them charging me which I thought was ridiculous considering the fact that the chip wasn't working was not my fault and I didn't understand why they couldn't just re-replace it anyways I don't know if she tried to scare me or what it was, but she came back saying that it was fine that they'll just give it to me for this one time anyways a couple years go by and I go about a week ago because my grandma passed away considering I was her caregiver on my income was going into Valley First and then obviously after she passed away I didn't have any more income anymore so they closed my card. Long story short I got McKenzie again again I felt blamed. I felt embarrassed. I felt like she judged me and she was so negative telling me that I would have to open up a whole new account if they even let me open it up I ended up leaving and told her I would go the next morning, but I ended up going to the Valley First downtown and I was helped by such an incredible person. I told her about my experience with McKenzie. She said she was absolutely so sorry about everything and that they should never make us feel that way because they're there to help us she helped me. She helped my mom she was so so different than MacKenzie MacKenzie should not be working in customer service maybe she needs to be trained, but I don't see how someone can be trained to be a nicer human being.

My credit score increased by nearly 175 points in under 5 months while working with Yana. I gained…read moreso much education about my score, my finances, my credit outlook and credit in general. I learned so much! Yana and the team helped change the trajectory of my financial future for the better. Yana was highly responsive, compassionate, action-oriented, encouraging and kind. Thank you!

To many if and maybes. And you fix your credit yourself. I opt out on some of the services like…read moresettling on some past credit card debt. They charged around 200 to help you call and tell them that you want to settle, lol.