Your loan process is horrible, it is not at all what is advertised. Your agents are ill-informed and do not have the ability to clearly articulate the process. I applied, and made an appointment online for 4 pm but was called at 10:30 AM I explained I could talk until the scheduled time, and then no one called me! It is not a secure loan with an automobile as collateral, it's a refinance and cash-out option. I am in need of a loan for a small repair and to pay down credit cards I was looking for 8K. Why would a well-reasoned human refinance a car with a rate that Janina NEVER disclosed? Why didn't they tell me before the hard inquiry on my credit that it was not a secure loan? It should be stated that one is going to refinance a vehicle and then cash out the remaining equity in the. I asked for 8k the car loan is 9k but I was told I needed to take the loan in the amount of 16k. This is a scam a secure loan is secured by a lien on the car not a payoff! read more
