Oneida Health is actually really nice and is in the process of upgrading a lot of things. This was…read morethe site we chose for prenatal care so we ended up coming here a lot. The doctors all seemed extremely nice and knowledgeable. They also had extra soon to be parent educational courses for free. while we were going here they changed their women's health location to a nicer newer location, though the old one was also pretty nice really. Overall everything is pretty clear and spacious and its a nice place. The hospital is on the older side but all the side buildings are very new and give good service.

We were on vacation in upstate New York when my husband suffered a medical emergency that required…read morean ER visit, admission, surgery, and eventual transfer to Upstate Hospital, where his condition worsened, and he subsequently passed away. I have nothing but great things to say about Oneida Healthcare, especially Dr. Vanderhoff, Dr. Mena, and the ICU team. In particular, Brooke was wonderful in her care for my husband and my family as we dealt with this unexpected emergency. When his condition worsened, Dr. Vanderfhoof facilitated his transfer to Upstate, where the staff also cared for him with skill and compassion until his death. I cannot recommend them more highly. We were on vacation, in a strange town and a strange hospital, and we felt cared for and loved while we were there.

I just had a complete knee replacement at Oneida Healthcare this morning…read more My Anesthesiologist was Dr. Frank Compolo. He explained everything thoroughly and things went exactly as he said they would. He also followed up right after the surgery. Dr. James Dennison performed the surgery without a hitch. The nurses and the PT staff took wonderful care of me as well. Now, its up to me to do my physical therapy.

My mother has been a resident on the 5th Floor of ECF for several years now. She has received…read moreexcellent, compassionate care and she describes the staff as "terrific". Her NP has been very diligent about keeping me informed with medical issues and the entire team includes me in the regular care plan meetings. During Covid, the Administrator sent regular/frequent updates. We are very appreciative of my mother's care team and the care they provide!!

I was extremely displeased with the care my loved one received. I do not recommend this facility to…read moreanyone.

This facility has gone waaaaaay down hill in the past year. The new staff (not the Drs.) are…read moredownright rude, uncaring, and have no personality. When you call there, they sound bored and bothered when answering the phone. When you go there, they act like you are bothering them. If you happen to call and have to leave a message, they don't call you back. My son had to have a physical for college and for some strange reason, they sent him to Manlius. So we go all the way out to Manlius to have it done and are told they can't do it because he is not a patient so, I go right back to Canastota-Lenox and the Head nurse says "OH well, there is nothing we can do." This was just days before he had to leave for college. So, they made the mistake and didn't want to do anything to fix it.

My doctor recently sent a referral for an MRI here, as it was much closer to my home than any place…read morein Syracuse. Not only is it closer, they have appointments available easily a month or two sooner than any place else in the region, it would seem. Certainly a lot sooner than any place in Syracuse! I am a difficult patient to deal with, not because I throw a fit, but because I cannot sit in a chair, and can only walk (with a mobility aid) about 20 feet, and I have severe pain after doing so. I had to lie down on the floor soon after getting to the front desk. This understandably caused a fair amount of distress all the way around, but I had no choice. Rather than getting angry at me, the staff were all very kind and compassionate. They made intake as easy as possible for me, crouching down and helping me with my paperwork. They rolled the MRI gurney all the way down the hall to the doors that opened out to the waiting room. I only had to walk about 15 feet to get to it. They helped me on it, and also got a wedge under my knees right away when I told them I needed it in order to lie still in the machine. When they rolled me into the machine, they of course gave me headphones and asked what my preference was, musically. I asked for classical, and they gave me some really nice soothing music. They also had nice cool air blowing over my face, which helped SO MUCH with feelings of claustrophobia. The tube can get warm and stuffy, so the air REALLY helped me. I ended up meditating on an oil painting of autumn leaves, listening to lovely classical music and enjoying the cool air on my face. They were really kind, checking in and letting me know how much time I had left in the tube. It sounds weird to say this, but I actually enjoyed it. I was a little sad when it was over, even, haha! Yeah, the machine goes ANH ANH ANH ANH ANH TOKTOKTOKTOTKTOK EERRRRRRRRRRR, but the classical helps sort of drown that out, and it's just pretty relaxing overall. I think I might have even dozed off, despite my intense pain. They did everything they could to make sure it was all as painless and stress-free as possible. Once I was done, everyone on staff at the time came out and helped me to my car, walking with me the whole way and making sure I got in the car. I didn't scream or cry at all until I had to get to my car (it was a long walk for me) and I could NOT have made it if they hadn't been there. I cannot express my gratitude for their compassion strongly enough. They are wonderful here. If you need an MRI, this is THE place to go. The people working here are so nice and caring. They should be proud!

I came here after a dog bite and had such a great experience. The staff was incredibly friendly,…read morewelcoming, and professional from the moment I walked in. They took the time to explain everything clearly and answered all of my questions, which really helped me feel calm and reassured. I didn't have to wait long at all -- I was seen pretty quickly, and the whole visit felt smooth and well organized. You can tell they genuinely care about their patients. What really impressed me was that they followed up a few days later to check how I was doing. That kind of attention and care is rare and truly appreciated. Overall, I felt very well taken care of and would absolutely recommend this urgent care to anyone looking for fast, professional, and compassionate service.

The wait was over 2 hours for a couple nose swabs and wasn't checked one once after the initial…read moreroom visit.

4/27/2022 Came as…read morewalk-in and expected a long wait but was seen in less than an hour. Reason for visit was chest congestion and sinus problems persisting for several days. Also answered yes to some shortness of breath sometimes. Duh chest congestion. Immediate EKG and Chest Xray both negative. Now all discussion is about possible heart problems. Recommends go to ER for further testing with ambulance or go by my transportation. Thats the end of their involvement. Get to St E's no problems found and was told they get this all the time from Wellcare. So my take is if you have any shortness of breath , no matter how short period of time . Don't go here . they just play CYA. Also gave me co vid test but no info to access results

I had a bad experience with this office. I injured my ribs in a fall primarily to get an X Ray. I…read moremade an appointment. When I got there I was Told that X Ray was not available that day and I would have to come back. Came back the next day and was X Rayed. I was told that I would receive a phone call with the results. No phone call that day. I had to call the next day to get the results of the X Ray. I will not go back there. Looking for a different urgent care in my area.