I was told THREE times that I was approved for a loan. I completed every single step they asked: income verification, personal financial details, credit card numbers and security codes. All of it. I gave them everything. They approved me.
Then, at the very last step, identity verification, they sent me an automated message saying they couldn't offer me the loan. No explanation. No phone call. No courtesy.
The loan officer who walked me through the entire process and collected ALL of my sensitive financial information refused to speak with me directly afterward. Complete silence. When I finally got someone on the phone, I was told I would receive a letter in 30 days explaining why.
30 DAYS. After three approvals. After handing over my most sensitive financial data.
This is not how you treat people. This is not how you run a business. The lack of transparency, the collection of sensitive data before a final decision was made, and the complete disregard for basic communication is unacceptable.
I will never work with OneMain Financial again and I would not recommend them to anyone. Do yourself a favor and go somewhere that actually respects your time, your trust, and your financial information. read more