Unprofessional customer service!! I won't buy from this store again!
I used to live across the street from the mall and always saw their beautiful pieces and wanted to own something. I tried few items but I didn't like how they got wrinkled right away, just from trying it. Unless you move, everything looks great on.
My first and last purchase was a hat that I payed over $1,000 for. I told the sells representative that I would like to buy the hat but the only one they had in the store was full of makeup marks, was wrinkled and the headband looked like it felt off and someone sew it back in an unprofessional way.
The sells rep assured me she could order a brand new one from Italy. When I received the hat, I had a huge "surprise" ... it was the same exact one from the store. I could recognize it as I am very attentive to details.
Wow! I find this very unprofessional and disrespectful quite frankly. I don't see this other than an intentional "mistake" or stupidity on their part.
I immediately called the store, it was on a Friday, and some girl that works there answered. I was explaining the situation and, while I was still talking, she stops me and asks me if she can call back on Monday because it was her birthday that weekend and she was going to celebrate. She also gave me her mobile and asked me to text her and explain the situation. What???? I never heard of anything like that.
I was very busy so I didn't feel like calling back or fighting over this dumb answer. I did send her detailed pictures, where I circled all the issues I found with the hat. Then, I waited for her to call me on Monday, she never did.
I reached out again and she finally responds with: "I am working on it!" Well, I never heard from her again.
After getting what I consider a very expensive hat, from a high-end brand, this is what I get??
Never buying from here again and I will make sure to let everyone know my experience with this boutique.
Buy something and don't expect to be accommodated if you may encounter any issues with your purchase. No refunds offered. After this experience, I feel like I was robbed for $1,000 and received an item I don't want and didn't wanted from the beginning. read more