I wish I could give 0 stars. My son grew out of his coat needed for an evening event and it finally got colder in the evenings. I was worried an Amazon order might not make it so I stopped into this location on my way home from work. The guy at the counter wouldn't help of acknowledge me and made a visiting employee do it who was having system issues...then helped a man who came to the counter. Really nice sir. The woman who was very kind but in the chaos of a different system didn't take the ink tag off.
My drive from my home is about an hour back and forth called the store and the employee Jhulee literally told me if I wanted the coat I had to come back. I asked if the would give a discount or reimbursement for my time and gas and she became short and rude. Then gave me to manager/supervisor Melissa. Melissa was understanding to the situation but said she'd have to talk to store manager Lisa who would be in the next day and took my info.
Just left there...neither manager in, no call back and the employee at the counter and today's manager didn't care I was upset or had a problem they took the tag off and went back to their tasks.
So if you want a quick cheap option beware because Once Upon A Child mocks the value of your time, gas and doesn't hold employees accountable to help customers. Facebook selling walls or Amazon are by far a better deal and less insulting. read more