Living in an apartment complex that is contracted with On-Time is a nightmare. We have assigned parking spots, and someone parked in my spot. We pay $100/mo for these spots, so I'm not going to let someone park in my spot infront of my doo, and spilling onto the spot next to mine.
I called On-time. On the phone, they were incredibly sweet. Asked for the details and everything about the vehicle, and said a driver will be there soon. "Okay fantastic!" I said and thought.
3 hours later, I peer out my window and the car is still there. I call about 4 hours later, and ask what's going on. Again, the lady on the phone was incredibly sweet and said "He should've been there by now!" I'd freakin' hope so, so I go to bed hoping that I wake up and the car is gone. Wake up in the middle of the night, and I look out the window for curiosity's sake.
About 9 hours after my initial call and the car is still there. I think to myself "This is actually ridiculous, let me remind them again" so I call. The line rings, and rings, and then the line is picked up and slammed, which has pushed the experience to beyond terrible.
I go back to bed, and message the leasing agency to let them know how our contracted towing company is acting. I wake up to go to work, and the car is still there on hour 13 from my initial call. I think "The worst that could happen I think is they curse at me" so I call again. Lady on the phone is super nice, and I remind them of the county bylaw obligation for towing responsiveness. They brush me off and say they'll get a tow truck out there.
I think next time I'm going to hire 4 of my friends, and push the damn thing, or put a boot on the wheel or something.
Customer service: 4/5; 5/5 if you call during the day.
Quality: ?/5, they never grabbed a car, maybe 0/5?
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