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7 years ago
If I could leave a 0 star review I would. The following listed items below are all things I've personally experienced over the last 4 months after being asked to help them with an emergency: After re-arranging our schedule to help them out at the last minute by removing a tree that fell over in a storm onto one of their clients houses, coordination and communication attempts have rendered excuses and run arounds, but no payment. - Poor communication to and from clients and contractors. - Avoiding payment on invoices by sending payees calling around several offices in multiple cities. - No accountability in terms of doing what they say they will. - I was told that their senior management that is in charge of signing cheques hasn't been in yet and our invoice was "missed" before their last months end. Our invoice was submitted on Oct. 28 2019. It's currently Feb. 4 2020, I guess their "senior management" doesn't work very often. Like many other companies in this industry, they are positioned appropriately to be people's first and last call in the event of property damage. Unfortunately once Onside is in control, they capitalize on contractors (to be able to get enough work done to submit invoices to their client's insurance company) then put them on the back burner until they threaten small claims court (which will be our next call). In an attempt to give them a fair shake on this I will leave this review up from today forward until our bill is paid, and it will remain up for as many days as they have been giving us the run around, which at this point is 99. read more
