This was, without question, the worst hotel experience I have ever encountered, and it has left me…read morequestioning the standards and practices maintained at your property. My party consisted of myself, my wife, my mother-in-law, and--most critically--our 9-day-old daughter, which made the condition and functionality of the hotel especially important.
Below is a comprehensive list of the issues we encountered during our short but deeply disappointing stay:
1. Undisclosed Amenity Closures
Upon arrival, I was informed that the pool, hot tub, and both ice machines were out of order. At no point during booking was this mentioned, which is a clear failure of transparency and a breach of expectations based on your advertised amenities.
2. Room Confusion at Check-In
After being handed my room key, the front desk attendant abruptly paused me to double-check whether someone else had already been checked into the same room earlier that day. This does not inspire confidence in your reservation system or guest security protocols.
3. No Hand Soap or Bar Soap in Room
Upon entering the room, we discovered no hand soap or bar soap was provided. When I went to the front desk, I was told the hotel was out of soap entirely and was offered body wash as a substitute. For any guest this would be unacceptable--but for us, traveling with a newborn infant, this posed a serious health and sanitation risk during a time when hygiene is critically important for feeding, diaper changes, and newborn care. I was forced to leave the hotel and purchase soap from a nearby gas station at my own expense.
4. Plumbing Leak in Bathroom
At approximately 1 a.m., I discovered a large puddle of water in the bathroom, which was leaking from the pipe under the sink. Upon inspection, I found that the leak had clearly been a known issue, as a towel had been wrapped around the pipe as a makeshift fix--prior to our arrival. The sink also failed to drain properly, leaving standing water in the basin throughout our stay.
5. Unauthorized Entry by Staff
Later in the morning, we were startled by a hotel employee entering our room unannounced, waking up our 9-day-old daughter. The staff member apologized, claiming that the room was showing as unoccupied in the system. This is a major breach of privacy and guest safety, especially given the age of our child.
6. Inadequate and Dirty Bedding
Both beds in the room were made with sheets that were too small for the mattresses, causing them to come loose repeatedly during the night. Additionally, the microwave was filthy, with visible food splatter inside when my mother-in-law attempted to use it.
7. Filthy Bathroom and Linens
The shower had hair in it from a previous guest, and the towel I used after showering had pubic hair on it, which was disgusting and left me feeling dirtier than before I entered the shower. This level of uncleanliness is inexcusable in any hospitality setting.
8. False Advertising of Breakfast
Despite advertising a complimentary breakfast, there was no breakfast available during our stay. This was another serious letdown in a long series of broken promises.
9. Poor Staff Conduct and Facility Maintenance
Throughout the hotel, the garbage cans were overflowing, including those in the lobby and outside. To make matters worse, members of the hotel staff were heard loudly complaining about their jobs while sitting in the public areas, with one even commenting that they were on a "three-hour break from cleaning."
