The contracted work was performed, but several problems with the finished work remained unresolved…read more
We explicitly told the crew not to remove our mulberry tree. It was removed anyway because it was mistaken for buckthorn. The company replaced it with a much smaller tree and gave us a $100 credit to plant it ourselves. We understand mistakes happen, but better communication between the owner and crew could have prevented this. The lead landscaper, Brandon, told us he "didn't bring his notes."
The crushed granite patio has been an ongoing concern. The work was completed and paid for on 5/8. My husband approved it at that time. There was no weed barrier showing through the middle of the patio, though limited areas near the brick border were visible and were discussed before approval. Brandon reassured us that the granite would not shift and that we "should not have any problems with the patio for years."
By 5/13, only five days later, weed barrier was showing through in multiple additional spots near the brick border that had not been exposed on 5/8. My husband texted Josh about it. These were newly exposed areas that had not been visible when the work was approved five days earlier.
On 5/15, my husband called Josh again with no response. On 5/26, Josh responded to an unrelated fence quote request but did not address the granite concern, despite our saying we were willing to pay for another load of granite.
On 6/7, we emailed Josh because several seeded areas had failed to establish despite being watered similarly to areas that did grow. He responded 6/8 saying he would return to reseed, but no date was scheduled. We followed up 6/15. On 6/16, he said staff planned to come that Friday because they were working nearby. It rained, and no one came.
On Monday 6/22, Josh emailed that rain prevented the visit and said staff would stop by Wednesday, weather permitting. No one came. On Thursday 6/25, my husband again asked that staff also inspect the patio. On 6/29, after no response, he called again regarding both the patio and reseeding. There was no answer or response.
After these repeated attempts to get the issues addressed, I posted this review on July 3rd, 2026.
On 7/10, without advance notice from Josh, one of his employees arrived at our property. She did not ring the doorbell or contact us before beginning work. Fortunately, we were home and my husband spoke with her. She looked at the patio and agreed the granite was thin in areas, and said she wanted us to be happy because we had made an investment in our property. She then overseeded several areas.
July 16th, Josh responded to my Google review.
The granite problem remained unresolved. Within about three months of installation, multiple areas were thin enough that weed barrier was exposed. Our concern is not ordinary maintenance; it is that new exposed areas appeared within days of completion and continued to remain unresolved.
On 7/13, Josh emailed that the company would no longer return to our property and referenced my negative Google review in explaining that decision. The review had been posted before his employee came on 7/10 to overseed and evaluate the patio.
Several seeded areas failed to establish despite being watered similarly to areas that did grow. The company eventually returned to overseed, but we may now need to hire another contractor to evaluate and correct the remaining unresolved issues.
This review reflects our experience, photographs, and documented communications. We understand weather can affect grass and loose materials. Our frustration is with the additional weed barrier becoming exposed within days of completion, repeated attempts to have concerns addressed, the length of time the issues remained unresolved, and ultimately being told in writing that the company would no longer return.
