We spent a lot of time, ten years to be exact, looking for a cuckoo clock that would fit the decor of our household. Two visits to Munich and Stuttgart didn't turn up anything we liked. Through word of mouth we heard about Oliver's shop in Triberg; cuckoo clock central in the Black Forest. I searched the web and after much back and forth Oli shipped the perfect clock right to my front door. My house is now a home. "cuckoo" Note: the clock came bubble wrapped in a box of peanuts inside another box of peanuts. But shipping by sea from Germany took many weeks. read more

This shop is DISHONEST and a SCAM. My "brand new, custom made" clock was made with parts that are over 50 years old. Now it's in the repair shop where I have to spend 50% of the purchase price to get it fixed into the shape it should have been in when I bought it. Avoid this place like the plague, and keep reading for details. I bought a clock here in October 2015 after doing my research and finding that this shop was supposedly the best in the Black Forest. I spent a whole month's salary on a clock expecting that I was paying for quality. I had a slight problem when I first received the clock in the mail. One of the dancers on the turntable was out of place so it kept getting stuck in the doorway. I asked Oli's to fix it, and they told me to just pop the dancer off and re-glue it in the proper place. I was irritated, but thankfully my dad is a woodworker and could help. I let it go. But now, less than 5 years later, my clock completely stopped working. My local clock expert who is doing the repairs said that the mechanism Oli's used to build my clock was made in the 1970s. The cuckoo bird hasn't been made in over 50 years. The dancers were supposed to spin as they turned around the turntable - they've never done that. Oli's is taking shortcuts and using old parts and passing them off as brand new clocks. So much for being the best clockmakers in the Black Forest. The only thing they're best at is being shady. read more

We spent a day walking around Triburg to find the best place to shop for Cuckoo clocks and Oli's shop is at the top of our list. Unlike many of the other shops, Oli and his team handcraft the clocks on site giving them finishing touches that you wont find elsewhere. He was very professional and answered all of our questions. After picking out a unique design we had him ship the clock and a plaque to us in the U.S. It arrived in a reasonable amount of time but the pendulum was cracked. We informed him with pictures through email and he replied the same day informing us that he would send us a new pendulum at no extra charge. Excellent customer service! If you are traveling to the black forest and are considering purchasing a cuckoo clock, make visiting Olis schnitztube a top priority. read more