Bill is fantastic! Extremely knowledgeable and trustworthy. He did excellent work and went above…read moreand beyond for us! I highly recommend him.

Recently moved to an older home and called yesterday to have our fireplace and damper looked at…read more Bill returned my phone call same day and was at the house today. Bill was very nice and knowledgeable. He put the damper back on the track and showed us how to use components of the fireplace. We will be using his services for years to come.

I wanna thank chimney wizard for saving my house. They were polite, professional, and amazing…read morecustomer service. Thanks to their knowledge and honesty upon I inspecting my fireplace noticed some big concerns. And without their honestly I could have burnt my house down if I had used it as is!!! Plus pricing, lowest in price in town!!! HIGHLY RECOMMEND!! Very satisfied customer here!!

Great experience. This company came out and due to their advice and work, probably prevented a…read moreserious fire in our house due to a faulty wood burning insert installation. They were timely, professional, worked with the installer, and ultimately cleaned the old flue professionally and completely even thought there was snow on the roof and the weather was cold and windy. I honestly cannot say enough good about this company and the owner.

I needed a new chimney cover on my home. The old one was made of metal and was starting to rust…read more It had been caulked but would be starting to leak soon if not replaced. There are very few companies in the area that rebuild chimney covers. Runyon came out to provide an estimate quickly, and was able to get materials and fix the chimney cover quickly as well. The new one has a drip edge and rubber top and is sided on the side. It is a quality product that looks like it will last a very long time! The most impressive thing though was the professionalism and thoroughness of their crew. The person who came out to do the work was careful not to disturb the neighbor's yard (as my chimney is in her courtyard). They cleaned up everything. And inspected the entire roof while they were here. Any minor issues with nails and caulk or sealant were taken care of -- unfortunately many do not realize that a roof needs regular maintenance for these things -- especially in NE Ohio. They were polite and thorough and it was just an overall GREAT company to work with!

Excellent customer phone scheduling. The two workers were skilled and professional and discovered…read moreand made appropriate repairs . I was well pleased and recommend this company .

Absolutely the best customer service! We purchased a new gas grill, to be connected to our natural…read moregas line. I set a date and time for installation. Sure enough, the doorbell rang a little earlier than scheduled, but that was all good with us! The owner and an employee removed our old grill then installed the new one within about 2 hours. Both men were very courteous and thorough. After completion, we asked the owner to take a quick look at our gas fireplace. Even though we hadn't actually scheduled it, he took the time to check out the problem, work through a fix, and leave it in better condition than it had been before the problem started. I would highly recommend Busy Bear without reservation for your fireplace and grill needs. I wish every business had such excellent customer service!

horrible place with dishonest owners. They sold us a set of logs that were not correct for our…read morefireplace despite knowing what fireplace we had. When we shared the warning saying how dangerous it was to use what they sold us they refused to take them back despite the fact we called the manufacturer and them to agree to let them return the logs without penalty.

I just had a new gas insert installed in my fireplace and it has already made a difference in the…read moregreat room by taking the chill out. Everyone at American Home & Energy was helpful and very friendly. Love it!

From the first phone call we knew we'd chosen the right guy to build our in ground pool! Chris,…read morethe owner and his crew are top notch! We didn't have a clue about this huge process but Chris is thorough , knowledgeable, and caring all the way through! We feel fortunate to have found him, especially with all the horror stories about other pool builders! Thank you, Chris!

I had a great experience with this roofing company! They did an excellent job on my new roof, were…read moreprofessional, reliable, and made the whole process easy from start to finish. The quality of their work was outstanding, and the crew was friendly and respectful. They cleaned up perfectly no loose nails or debris. I'm very happy with my new roof in Mentor and would definitely recommend them to anyone needing roofing work!

I had my roof replaced by KPHR in June 2025. I even recommended them to my (development) neighbors,…read moreand they replaced roofs for 4 of them. KPHR does not respond to follow up calls for issues that have arisen with the roof since the installation. Their follow up and customer service is horrible.

I wanted to thank Embers for their quick service call follow up and Sarah for the clean and check…read moredone on our gas fireplace. I especially wanted to thank Steve for his professionalism, courtesy, expertise and honesty, in providing valuable information. His approach is extremely unique in today's world, living out the golden rule, treating others as you would want them to treat you. He is a blessing and a valuable asset to Embers and I will not hesitate to continue using Embers in the future with people like Steve employed there. Tom in Mentor

Steve Kliot and the people at Embers in mentor were the absolute best when my gas fireplace went…read moreout. Steve went above and beyond, emailing me daily with ideas to help get it started. The man is brilliant and shows he cares more about helping, than making money. Never pushed a service call Not once. Walked me through every scenario and how to fix my fireplace, starting with the cheapest way possible. I honestly can not say enough good things about Steve and can't thank him enough. Jason in Perry

Highly recommended!…read more I called with multiple questions- needed tuckpointing on two chimneys, chimney caps to keep out the raccoons, and an inspection/cleaning of an old wood-burning stove. Scott came out for an inspection and gave me great advice- namely that I would need major repairs and updates to safely use the stove- so he advised me against spending the money to clean it unless I intended to commit to the rest of the project. Scott took his time and explained quite a bit to me. I was in a bit of a hurry to get the chimney work done because I had my new roof on hold waiting for the chimney repairs. Brian came out within a day or two to give me an estimate, then was able to sneak me into his schedule for the next week. Each time they said they would be there, they were. And everything was thoroughly cleaned up before they left! I have two awkwardly placed chimneys and had received multiple repair estimates. Some refused the job, others gave me estimates which were much higher than Good Knight's Sweep. One contractor wanted me to rent a manlift for $1000. Scott and Brian set up scaffolding- off of my upper deck for one of the chimneys, around the power lines for the other- and somehow made it look easy. Brian did the tuckpointing and replaced the crowns on two chimneys- the work was pristine, and they even went back up at the end of the day to clean up a small drip that I never would have noticed. Scott dropped a mothball in the chimneys to keep the raccoons out, then replaced the caps. I have had multiple consultations on how to get the raccoons out long enough to cap the chimneys, all were ridiculously expensive and involved trapping/killing the raccoons- so this solution was amazing. Fees for the caps were also lower than other quotes I received. Finally, I just want to say that these are such nice guys! Scott removed an old antenna that was on my roof and hauled it away. Brian cleaned up some unsightly discoloration on the side of my home that the HVAC guys had left. They could have easily said "sure, I'll do it for $50" or whatever- but both things were done really just as a favor. I'm not someone that normally writes reviews, but honestly just can't say enough good things about these guys. If you need any type of chimney or fireplace work, just call them and look no further.

I agreed to a level 1 cleaning fireplace which I was told beforehand would cost about $214 but the…read morelimitations of the procedure were not explained ahead of time. This job finally involved about 45 min of work which included an inspection and pushing a brush up the metal liner in the fireplace chimney and some vacuuming. I was told stage two and three creosote was present especially in the smokebox but would not be removed with this maneuver. There was no inspection of the top of the chimney. I find this service very poor value for the money spent.