Military property owners... they are like dealing with privatized base housing... we are now 6…read moreweeks into an active roof leak at our house, that they seem to have taken from us and the ceiling and wall are actively wet and crumbling on the tenant. Even though we beg to fix it They say this is no problem and they will not even remove the wet probably molding plaster... it's that nightmare scenario. Update, Hello, got a threatening email right after this post insisting they deal only with my active duty spouse that can't have a phone at work... this company is punishing us. I too own the house, just never signed a contract... Military family here... This company is everything people say it is... we were not present in Richmond full time so my wife hired them to manage the property so the tenant would be taken care of. Right now we are fighting and I do mean fighting to take care of our house and tenant... they are in the middle taking money and letting damage happen and telling us to stay out of it because my wife signed a contract... we are getting a run down property we would have never allowed. We seem to have no say in what happens to our house. They won't even let my wife contact the tenant to schedule appropriate repairs... if you choose this company know that they will win. What they have done to my sweet wife and her prized retirement home is just demoralizing and cruel.

I, thankfully, don't rent from The Property Shop. I went to a viewing today, which they didn't tell…read moreanyone was a group viewing. The guy showed up late, walked right past us to the back, and then announced he didn't have the key to let us in, but that he'd give us his spiel while we waited for the owner to show up. Long story short: They expect you to hand in a non-personal check (money order, bank check) for the FULL deposit with your application. I cut him off when he mentioned that, and my reaction was to walk away with my two year old son. His response was "You interrupted me, dude!" (Yes, he actually called me "dude"). So, if you want to risk getting screwed over by a rental agency, go for it! Otherwise, avoid them like the plague.

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

I had an outstanding experience with Cityscape Realty. This is truly a 5-star real estate and…read moreproperty management company. Lisa Williamson, the owner, is exceptional at what she does. Her professionalism, dedication, and attention to detail set the standard for what a property manager should be. If you're looking for someone to manage your property, you won't find a better choice. Lisa ensures that properties are well-maintained and that tenants are both comfortable and responsible in keeping the home in excellent, move-in-ready condition. The entire Cityscape Realty team is personable, responsive, and genuinely cares about both owners and tenants. Whenever maintenance was needed, the process was handled quickly and efficiently. During our time as tenants, our HVAC unit failed during a hot period. Lisa immediately stepped in to make sure we were taken care of, providing temporary cooling units until repairs were completed. That level of care made a huge difference for my family. What truly sets Cityscape Realty apart is their commitment beyond just property management. Lisa and her team went above and beyond by helping prepare my family and me for homeownership. Thanks to their guidance and support, we were ultimately able to purchase the home we had been renting. My family and I are incredibly grateful for the years of excellent service we received. Cityscape Realty is truly one of a kind, and we highly recommend them to anyone in need of real estate or property management services.

I had the pleasure of working with Lisa and her team at Cityscape for the last year of my tenancy…read morein Richmond. Lisa was always kind, professional, and communicative. Whenever I had any questions, she was quick to reply and a true joy to work with. Lisa and her team made my residency an easy and enjoyable experience. I would highly recommend their services to anyone in the area and will always be thankful for the time I spent with their team as my realty group. To Lisa, thank you again for all your help this year. Best wishes to you! -John P Daly

I had a dispute with a former roommate regarding back rent. I spoke directly with the property…read moremanager and was told that if I paid the outstanding balance owed by my former roommate, I would receive the remaining balance of the security deposit. I relied on that agreement and paid the balance in full. Before making the payment, I specifically communicated multiple times where and how the remaining security deposit needed to be sent. I was assured each time that the funds would be sent to me. Despite this, the company ultimately sent the security deposit to the wrong person. When I brought the mistake to their attention, instead of correcting the issue, I was told that it was my responsibility to resolve the situation with the person who incorrectly received the funds. This is completely unacceptable, especially considering I fulfilled my end of the agreement based on the property manager's assurances. This issue, along with several other major problems I experienced during my time with this company, has made this one of the worst rental experiences I've ever had (6 months without a washer, slow maintenance, unresponsive staff). Based on my experience, I would strongly recommend that prospective tenants thoroughly research this company before trusting them with their money or choosing them as a rental property manager.

Very disappointed with how our security deposit was handled. After move-out, $375 was deducted for…read more"gutter cleaning," but no invoice, receipt, photos, date of service, or explanation was ever provided. This was especially frustrating because we had the gutters professionally cleaned before moving out and submitted the receipt as part of a formal dispute. Despite months of calls and emails, we received no response or resolution. We also emailed and left voicemails for the Principal Broker, Lyndi Morrone, and never received a call back, which felt extremely unprofessional. The property owner was unaware of the dispute and indicated that RPM manages the security deposit without keeping owners informed. Based on this experience, I do not recommend renting from this company.

Did work for this company they couldn't have been nicer people to do work for. A…read more real pleasure

After many years of managing my own properties, I decided to go take some stress off of my plate by…read moreletting Candice manage my properties in Woodlake and Short Pump. I had no idea of the amount of time I have saved over the last year. MONEY WELL SPENT! Candice and her team are knowledgable, friendly and even responds to email/text inquiries in a timely manner. I highly recommend these guys especially if you have a family, just starting out as a landlord or tenant, or just tired of being a landlord. Thanks again Candice and RVA!

After a few years we have had RVA and Candice manage your property and we thought everything was…read morebeing taken care of but we are finding out that the repairs that we paid for were not done. Thousand spent on repairs that were not done either correctly or at all. My view of how my property was managed has changed and I recommend anyone thinking about RVA to move away and if you do read the other reviews they might just have a better experience than I did but I don't think they are all true.

If you're looking for a property manager in the 757 area, I highly recommend Steve Warriner. His…read morecustomer service is truly outstanding. He always returned my calls right away, had answers ready, and even went above and beyond by providing solid referrals to help me with my rental property needs. It's not easy finding someone this professional, responsive, and helpful in the property management world. Steve made the whole process smooth and stress free. Definitely 5 stars!

We engaged Metro Realty in order to find tenants for our rental property. Steve was responsive and…read moredetail oriented about his vetting process. He successfully presented a tenant. We are so appreciative. I would definitely recommend him.

Kori was fabulous to work with from start to finish. We worked with her on finding our first home…read morein Richmond and in finding a place more recently for our mother/in-law. From day one there was lots of communication from Kori between all of us and we moved through looking at a series of neighborhoods and various types of homes (new-builds, condos, historic, gut-jobs) and finally found a place that checked all the boxes. Kori was available via text and call 24/7 throughout the process, was proactive, and constantly kept in touch with us as we put in an offer and contingency planned every step of the way. She also wasn't afraid to share her opinion when she thought a place wasn't ideal or had some major flaws. We felt like Kori was very much on our team and had our backs. If you're looking for someone who is committed to partnering with you to find the perfect home, neighborhood, and strategize with you throughout the process, we'd highly recommend Kori.