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    Old Navy

    3.5 (2 reviews)
    Closed 10:00 am - 9:00 pm

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    Rollys Baby Boutique - Beautiful clothes for infants to toddlers.

    Rollys Baby Boutique

    3.4(9 reviews)
    59.5 mi
    $$$

    How I wish that this store existed in the Washington, DC area!! The buyer has a real eye for…read morebeautiful quality and eye appeal. I went into the store with my niece and then returned the next day!! I just wish that you had a store in the Washington, DC area!! Thanks for existing!!

    I will start with this: Rolly's has a great product selection. The store is a bit cluttered…read more(particularly the upstairs portion) but it was great to see the full-sized nursery sets in person rather than online. My frustrations: - Staff is incredibly rude/speaks down to you. - Staff/store processes appear very disorganized and unsure about their offerings. Wrote my order on a sticky note/piece of paper and lost it twice in the matter of 15 minutes. Example of rude staff: First, I was told 8-10 weeks for delivery. Fine there, no issues, ordered plenty enough in advance. At the 8-9ish week mark, I called and checked for an update. I was told Million Dollar Baby had a nationwide outage and they can't check anything. (That's also fine, I get it) However, the staff made me genuinely feel like a bother for calling and asking, and I felt like an inconvenience. The lady on the phone repeated herself about 6 times when I kept saying "okay, understood, thank you" and just kept emphasizing that it wasn't their fault. I wasn't rude, didn't question anything beyond the estimated delivery date, and was genuinely confused. From point of order, I was told many times their delivery driver would call me with a quote so I could decide on delivery including assembly, or pickup. It took until week of delivery to get that quote so I was then stuck with a choice made for me. Two and a half weeks before delivery, Rolly's called me and told me the delivery was ready. A week of silence went by, so I called to find out when delivery would occur (we are working folks and don't just have people home on demand) so we can be prepared. Again, made to feel like I absolutely just ruined their day by calling, I was told I'd hear something later that day. Never did, took another week and a half and two more phone calls with the rude staff. The customer service absolutely is bottom of the totem pole. Nick the delivery driver, once he was given my contact information from Rolly's, was incredibly kind, responsive, and professional at delivery. For spending over $4K in one visit, even if I was spending $4, bare minimum expectation is always kindness and decent customer service. For these reasons, I will not recommend Rolly's, nor will I be returning. I have told several expecting families it is not worth the hassle, and to just not bother with Rolly's. There are several comparable boutiques in the Triad/CLT area that are comparable in product offerings, that care I'm an actual person and not an annoyance, that I recommend instead. Thanks, but no thanks.

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    Rollys Baby Boutique
    Rollys Baby Boutique - Summer time is here.

    Summer time is here.

    Rollys Baby Boutique - Toys, toys, and more toys. Just right for little ones.

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    Toys, toys, and more toys. Just right for little ones.

    Old Navy - menscloth - Updated May 2026

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