I ordered 5 items online for my daughter's birthday to be shipped to my house. One pair of pants were not in my bag. I called Old Navy and was asked to submit a claim online. About 2 hours later, Old Navy denied my claim via email. I called and was told there was nobody I could talk to who could help and that I would need to file a claim with my bank. I will NEVER buy from Old Navy online again. I love their clothes, but refuse to let them attempt to rip off like this ever again. Just go into the store and buy what is available there. It is not worth it. (There is no option to review their online business, so I am posting for the closest physical location) read more