Great experience overall, I've attended two partys there in the span of 6 years difference and they…read moreappear to have new management and they have renovated the ballroom and it looks amazing! great staff and everyone was so attentive!

Place is very pleasant. However, the manager Chuy Yañez, is not very nice, and a bit rude…read more We were there at 7:45 pm to be able to have dinner. As we get served, a lady told me we have plenty of food left, if you want double let me know. We said no thank you and continued on our way. My brother got there 5 minutes after, so I asked Mr. Yañez if we could have 2 more plates. That is when he directed the lady to pack up and he didn't allow her to serve them. When I told him it wasn't 8 pm yet, he answered; "That's too bad we already picked up." With a very bad attitude. So if you have an event there make sure to ask for a different person to manage your event.

I had my daughter's quinceañera at this hall 9/9/23. The host Lupita is very nice. I was happy with…read morethe whole package deal we paid for, and the hall until the day of our event. We had paid for the smoke machine which malfunctioned the day of the event and got some ugly green confetti thrown at my husband and daughter during the father daughter dance. Nothing having to do with her color scheme. We only received partial refund for that malfunction. I did not make a big deal the day of, because I understand there is no control over that situation but I honestly believed we would get refunded as paid service was not accomplished. There was also a leak right in the middle of the dance floor and it wasn't even raining!! The DJ asked me for all the info which was written on the itinerary to the T days before the event! He even asked for music genre we preferred and what music we didn't want. Well needless to say, it was a waste of time! Music was mediocre! At the time of presentation of court , it was a disgrace! We paid for the margarita/ piña colada machine service, as well as bottle service. I received feedback from our guests that the bartenders were charging for already paid services. The margarita/ piña colada machine broke down with in a few hours our event began. The servers during reception lack costumer service as they were rude to our guests! As if they were serving free food! I truly believed this venue would deliver great service and amazing memories for us but it was disappointing. For the amount of money we paid I'm sure there are better options.

***Beware***Had my wedding there this past Saturday. Nothing good to say about the experience…read moreother than the hall is beautiful on the inside. We were advised upon signing the contract that if not all food was consumed during the hours, they would announce there was food left and we could get seconds. We were not allowed to take the leftover food home. They never announced seconds were available like we were advised. We later learned during the dance that not only did we have to ask for seconds ourselves but it could only have been thru a certain time frame. The cake experience was a disaster. They use fantasy cakes which means that it is a fake cake you pose to take pictures with. The entire cake is not real. They only have a few to choose from. I wanted plain ivory round tiers with real roses. I was to supply the roses. I was fine with that. I had to keep reaching out to follow up to see if this could be done. I was told that it had to be a real cake that the "baker" would do. I was fine with it. I chose cream cheese icing. I have pictures of the before and after. The cake was a mess. The one thing my husband was willing to pay over $10,000 for a hall because of the special meaning and they didn't bother to make it look descent. Thank the lord that my friend and mother-in-law were uphauled and fixed it themselves. I have pictures. My mom paid $500.00 for the candy bar as a gift. She was advised that it was for 2 hours and this is noted in the pamphlet. What is not in the contract or pamphlet is that the entire candy is removed and not given to you at the end of the night. The servers took it all away. If it is paid for then, it should have been given back. There was not $500.00 worth of candy on that table. They never announced guests could start to eat candy or needed to stop eating candy. I was in management for one of the major chocolate manufactures that they had on the candy table for years. I not only know the amount of product in each bag whether it's fun size, full size or bite size but also know the prices. I received complaints from multiple guests regarding how the servers did not let my special needs cousin or my elderly uncle and aunt take a candy because they were going to start putting it away. They had not even started to put it away at that time. It felt like they were there to count the candy going out even though it was my candy that was purchased for $500.00. We feel that if the candy is out on display then the guests should be able to help themselves. To think this is supposed to be a special night and they are supposed to be there to help it go flawlessly. I would not recommend this to anyone.

If you haven't been to a Manor event, make plans. It is super fun and a great experience. The food…read morewas great, and the service was awesome. The host would come out and explain the dishes. For the price and the feeling of being high society, lol, was fun. We came for the Arabian nights event. Tarrot card reading and henna, which was included in the dinner price. As well as belly dancers. Check their website for dates scheduled. For out of towners and locals looking for something to do, make plans.

Mind blowing place to experience!…read more Ok, so right off the base, you are hit with this extravagant looking manor with transcendent looking lights and tall gated entrances and tall stands with fire in them. Beautifully decorated hostess stand area with flower bouquets and all kinds of floral accents. Getting to this entrance was a bit of a hassle with either finding parking that's not too far on the streets or waiting in a bit of a line for valet. At least valet is included with your ticket that you purchase in order to attend any of their events. This night also had one complimentary glass of wine, red or white. I went on their Italian night themed events, which included an endless serving of pasta that you mix and match on these cards they give you. Each time you finish a plate, you can get another card and pick your next combo. It does take a while to finally get your next plate though, so you may want to anticipate that. I highly recommend their alfredo or bolognese sauces! I wasn't a fan of their pesto nor their vegetable pasta, which proved to be a veggie based pasta. We ended up being on the 2nd floor which served to be a bit of a hassle for either waiting on food or retrieving your self serve salad or dessert, which were downstairs. We made our way down for some antipasta and decided to hold off on bringing up desserts because we didn't want to crowd the table. Well, we soon found out that we should have grabbed it while the taking was good... meaning, all those lovely looking desserts that we saw at the beginning were absolutely GONE. We got lucky that they happen to bring out these other random finger desserts like a blondie or lemon tart or small cuts of cheesecake. So that was a bit of a bummer. You will definitely get a kick out of touring the manor as they had multiple different themed rooms. I absolutely ADORED their bridal themed one and they had this killer Chinese New Year one. Best part was their apparent "secret tour" which led you upstairs to a third floor where they had a billiard and bar lounge. Supposedly it's a bit haunted too so the employee who brought us up there said he never goes up there by himself. Neat right?! lol Highly highly recommend this experience! Just make sure you take head all my advice for parking, nabbing desserts ahead of time, and anticipating your next round of pasta! so get a table downstairs basically lol.

I had an amazing experience at this hall! The customer service was excellent from start to finish,…read moreand the management (Indira and Aracely) was truly wonderful, professional, attentive, and dedicated to making everything perfect. Their attention to detail really showed. The wait staff (Brando, Gabriel, and Janet's) was phenomenal, the food tasted great and was served warm, and the decorations created such a beautiful atmosphere. The cleanliness of the entire venue was impressive, and the music from the DJ (Moises) kept everyone on their feet. My family, friends, and especially my daughter had an unforgettable time. I would definitely recommend this hall to anyone looking for a flawless event experience, and I will absolutely be using them again in the future!

Absolutely loved this place! Just celebrated my son in law's retirement ceremony! Mrs Indy and…read morestaff was super sweet and customer focused! The event center was ready, atmosphere was set for the party/celebration! Food was great and drinks were readily available throughout the entire event. Most of the family and friends came from CA, VA, HI, Tonga etc...we had a great time and we thank Mrs Indy for her superb and excellent customer service in taking care of all the details. All we did was show up and had a great and memorable evening! Thank you!!!

Thank you for the great service and very friendly. The setup was quick and and the canopy included…read morelighting and for me that was a plus.

On Call Events is the most reliable and professional rental company I have ever worked with. Since…read moreOctober of 2025, they have helped us with four parties. One of these events was for our Torna Boda where they gladly set up a canopy, tables, chairs, table cloths, and coolers for our 60 guests. When it comes to drop off and pick up, they always arrive timely and with smiles. The owner has also generously lent me runners and centerpieces on two occasions. In short, planning a party with On Call Events is like planning a party with a family member; they are always willing to help and go the extra mile to make your event special. I highly recommend their services!

The venue itself is gorgeous for smaller parties…read more The point of contact is Maribel she is very helpful. With that being said she is not a planner or coordinator. If you want your party to be flawless I highly highly recommend you hire a planner. Someone that will be on top of everything so nothing gets overlooked. During my ceremony the microphone did not work. Maribel informed me she had asked the groom and officiant to check that the mic was working. I don't believe these duties should be assigned to them specially the groom as he is busy with so many other things the day of the wedding. During the reception we ran out of food. We are still trying to figure out how this happened as additional plates were ordered. I did tell Maribel I would've appreciated if someone notified me so I could've apologized to the guests that didn't receive plates. During the dance I had brought in special lights to be passed out. I did tell a couple of workers at least twice that those lights needed to be passed out during the dance. And they were not. Other nuances happened that I tried to communicate and Maribel's response was that as a bride I should've known and that it was poor planning from my behave. Which maybe it was but also this was my first time getting married so there is no way I could've know and I trusted them since they claim to have events every weekend. And also as a client that is not what I expect to hear. Overall, I think the team tries their best but i do feel communication could've been better. Also, please save yourself the trouble and hire a planner to overlook everything because things will be missed. I forgot to mention I came in Thursday to set up the venue, I offered to put the place cards in their place for dinner and I was told by the young girl with the glasses that the table clothes were not ready and that she could do that. We came back the next day (Friday) and half of our place cards were missing. I am not saying they lost them but I did offer to put them up myself when none of them were missing. I trusted them since they said they handle 30-40 booking at a time. Maribel said a couple of things were missing and but never reached out to me to clarify.

Recently had our wedding here and it was amazing. A little confusion with the dj with some parts of…read morethe night but overall kept the party going. I would definitely recommend this venue to anyone. They do everything in house the food was delicious all my guest really enjoyed it(chicken plablano) and the cake was perfect as well. They include unlimited beer which was a good selling point. Over we were so happy with the venue and everyone had so much fun. Also the location is amazing right in front of the San Jacinto park downtown. 10/10 would recommend

We had the East End Catering, supply the food and refreshments for a birthday party at the Grand…read moreTerrace event center. The food was delicious, as witnessed by all of the guest. They were on time, and the servers were very courteous. I will be using the catering service again, and I am willing to offer my advice for others to do the same.

Today at work I bought pre packed sandwich with a macaroni side salad. I bit into an acrylic finger…read morenail in my salad.

Don't waste your time with this venue, sadly they don't honor contracts, add on charges, and try to…read morechange the hours of your event last minute. Please save yourself the stress and find a reputable venue that will actually take care of you on your big day.

I'm pretty impressed with this hall. I've been to a few in El Paso and let me tell you...they are…read morenot created equally. I was able to spend time here because of a recent wedding we attended. Me and the boyfriend were part of a friend's wedding party. #Murraywedding The best part about this hall is the fantastic view of the city (hence the name, I'm sure). It's close to Scenic Drive so you get that same, wonderful view. Scenic Ballroom is also really spacious. At least 200 were in attendance at this wedding. I consider that a decent size. The hall also includes a stage and kitchen area. There's plenty of room for the mariachis and dancing! :) There was a lot of staff on hand. They were all very nice and helpful. The place was also super clean! Another benefit is that you can get married in their chapel around the corner, From this Moment. That was really convenient! They also offer different packages with the food and cake included. Nice place overall!