The venue itself is gorgeous for smaller parties…read more The point of contact is Maribel she is very helpful. With that being said she is not a planner or coordinator. If you want your party to be flawless I highly highly recommend you hire a planner. Someone that will be on top of everything so nothing gets overlooked. During my ceremony the microphone did not work. Maribel informed me she had asked the groom and officiant to check that the mic was working. I don't believe these duties should be assigned to them specially the groom as he is busy with so many other things the day of the wedding. During the reception we ran out of food. We are still trying to figure out how this happened as additional plates were ordered. I did tell Maribel I would've appreciated if someone notified me so I could've apologized to the guests that didn't receive plates. During the dance I had brought in special lights to be passed out. I did tell a couple of workers at least twice that those lights needed to be passed out during the dance. And they were not. Other nuances happened that I tried to communicate and Maribel's response was that as a bride I should've known and that it was poor planning from my behave. Which maybe it was but also this was my first time getting married so there is no way I could've know and I trusted them since they claim to have events every weekend. And also as a client that is not what I expect to hear. Overall, I think the team tries their best but i do feel communication could've been better. Also, please save yourself the trouble and hire a planner to overlook everything because things will be missed. I forgot to mention I came in Thursday to set up the venue, I offered to put the place cards in their place for dinner and I was told by the young girl with the glasses that the table clothes were not ready and that she could do that. We came back the next day (Friday) and half of our place cards were missing. I am not saying they lost them but I did offer to put them up myself when none of them were missing. I trusted them since they said they handle 30-40 booking at a time. Maribel said a couple of things were missing and but never reached out to me to clarify.

Recently had our wedding here and it was amazing. A little confusion with the dj with some parts of…read morethe night but overall kept the party going. I would definitely recommend this venue to anyone. They do everything in house the food was delicious all my guest really enjoyed it(chicken plablano) and the cake was perfect as well. They include unlimited beer which was a good selling point. Over we were so happy with the venue and everyone had so much fun. Also the location is amazing right in front of the San Jacinto park downtown. 10/10 would recommend

Everything from start to finish was made very easy for my family. Our daughters quince was an…read moreamazing experience for all of us. Thank you to all of the staff from the managers to the wait staff for making this a memorable experience. We will be back in 2 years for our youngest.

This place is hands-down one of El Paso's best kept secrets. The location is gorgeous, the…read moremanagement is great and inside is beautiful!! Unfortunately the location doesn't make it easy for everyone to see it from the main street so most don't know it's there. Thus, El Paso's best kept secret.

This might be one of my favorite halls in EP. If you're looking for a clean and aesthetic vibe for…read moreyour party, then this is the hall to go with. It comes with white tables and chairs that look brand new and white linens and table runners in the color of your choice. Also, the hall standard package comes with a cake table and backdrop, a photo area with a backdrop, two ice chests, 4 bags of ice, 80 water bottles , 3 food warmers, and there's a fridge where you can leave drinks, desserts, etc. which I think is so convenient. You can check their Instagram account for the full list of things included. Anyways, I highly recommend this hall. Samantha, the owner, is a sweetheart and very accommodating! You will have a successful and beautiful party/event here, so give it a try!

This ballroom is a hidden gem! It is very beautiful. I am extremely satisfied on how the owner…read morealways kept in communication with me and always provided a response in a a timely manner. I felt very comfortable asking him questions any time of the day. He always remained professional and not annoyed. He was very understanding when I had questions or concerns. Planning a big event such as a quince is extremely stressful but he was outstanding in assuring me he and his team would do everything possible to make the day fun and enjoyable. Thank you, Atlantis Ballroom Staff

The place is beautiful! I attended a quinceanera 2 weeks ago. I think the layout for mariachi…read morepresentation was awkward.!perhaps you could have the mariachi towards the bar area facing the guests; most of us could only the their backs as they were facing the teen & family and members. Again when the presentation of the video of her life... we couldn't see because we were seated under the pillars & the screen was facing the door. Perhaps a backdrop screen covering the bar just for this presentation. The food wasn't really good; chicken with a white sauce, no vegetables and rice was not good nor attractive. I suggest you train the wait staff to address guests that napkins are not rags! A young man asked me for "my rag" because he was picking up dishes and glassware. I am a mom, grandmother and realize the young employees & understand they are learning and took no offense but other people may. For me it was funny since he pointed to my lap! I said to him, "oh you mean my napkin!". He nodded. I hope you will contact me further if you wish for me to express what I meant by the suggestions. Thank you for allowing me to express my view.

This venue is absolutely perfect! We had our baby shower here yesterday and it was amazing. Julio…read more(one of the staff members) was there the whole time making himself available for anything we needed. The place itself is clean and has beautiful decor that definitely adds class to any decor you bring to add to it. And the fact that it is already set up so beautiful, makes it super easy set up and take down any decor of your own that you bring. We thoroughly enjoyed our shower and all our guests thought everything was beautiful. Definitely recommend this venue and will be using it again!

The staff was very friendly and the hall looked beautiful. Dinner was good other than a little…read morebehind at the start of 6PM to 8PM. We brought alcohol and drinks because hall did not provide any drinks other than tea prior to 9PM. Brought additional beverage drinks, beer, liquor & keg that was not noticeable for the guess. However, there was plenty of beer and liquor we had provided. Did not provide a professional bartender per contract and were not able to provide the two additional servers for the size of our wedding event. DJ did not introduce himself and had alcohol smell prior to the event. We provided an agenda and list of wedding night activities. He was completely unprepared and was not able to professionally do event introductions without us assisting him. He had on going technical issues. The candy table Hall provided was good. We hired a Phot booth ( Mr. PBEP.COM) that also had some technical difficulties. We hired a photographer that was great- Javier All in All great celebration but with a few disappointments.

Rented for our daughters 5th birthday party, descendants theme. Fiesta Fiesta party Hall took care…read moreof all decorations and candy bar was amazing! Relived major stress on our end so we could focus on our princess. Highly recommended!