Overpriced with poor service. They charge $350 a night for a hotel in northern Maine under…read moreconstruction, no pool, no hot tub, no ice, no bar/restaurant, thin towels and hammering in the background. When we complained, the service staff told use to pound sand.

To properly understand my rating of the Caribou Inn & Convention Center you have to understand…read moreCaribou. From WWII to 1992 Caribou was a thriving community neighboring Loring Air Force Base. The base was home to a large contingent of B-52 bombers and their supporting units. Literally, almost 12,000 Airman and their families called Caribou home. The economy was robust, the outlook optimistic, with a pride in their Air Force Base and jobs abundant. It was one of Reader's Digest best little cities in the US. In 1992, it all changed with the order to close Loring Air Force Base. In no time all but one car dealership closed, houses deserted & foreclosed, and a loss of a significant piece of the population. Most businesses failed. Somehow CICC froze in time and made it through. With that in mind CICC is a spotless friendly hotel. It boasts a large pool and hot tub. The restaurant is among the best in town and offers a breakfast sandwich or oatmeal for free or $3.00 off any breakfast item. The breakfast items are hot fresh and delicious. The rooms are large with king size beds-albeit the beds are on the hard side. There is a small fridge and a smaller new flat screen TV. Sadly, there is no Microwave. Our non-smoking room backed up to the indoor dome area with the pool-with the HVAC drawing air from the dome area. We could always smell the chlorine, though it was not overwhelming. I do recommend a room backing up to the outside. The room was very quiet. Also, the AC unit ran 24 hours a day. The auto function did not work or was disabled. Our stay was nice and the best that can be expected in Caribou. There are multiple conference rooms available and a large area next to the pool which must be for weddings. One weird thing is music is piped into the pool area 24 hours a day. Mostly early eighties genre with one hit wonders. There is a first rate gymnasium free to all. Anyhow, we love the people and like the hotel. It is the only decent game in town. Also, if you like the 1992 motif this is the place for you. 3-Stars and worth the stay.

If I could give this place a zero star .. I would. We stayed 4 nights with 5 different rooms. The…read moreworst experience ever!!!! We took pictures but it was too disgusting to post. We did leave a note for the front desk to give it to the owner. We visit our family once - twice per year but we will never recommend this dirty .. nasty place. Choice hotel customer care has to step in and they were amazing. They documented every phone call, conversation and put in all the remarks from both end. It took us like 30 something phone calls and almost a month for our 2 nights out of 4 nights for our refund. Empty promises by quality Inn management team but thank goodness for choice hotel staff for stepping in. Please do yourself a favor and stay somewhere else. Will never have our business ever. We checked out on the 10/20/2024 and they charged our credit card on 10/26/2024 .. this is fraudulent!!! But they somehow did a credit back to the card so it disappeared of the statement but I was able to snap a picture for our future reference. The customer service and the front desk were very unprofessional and rude. They don't care about the customers at all. The room is filthy and the chair and sofa were very dirty and the toilet has shut stains and they claim that the room is clean. Gross all around especially the breakfast room!

My husband and I stayed in this hotel, we were overcharged and the hotel room was a disgrace it was…read morenot as described it was a mess and the service was unprofessional I would not recommend this place even as a respite for a pet!

Under construction ..... but still doing really well. Very homey, welcoming atmosphere. Staff are…read moregreat. It was -20° when we were here. The cold was coming through the window or wall. The blanket is some kind of synthetic "quilt" -- and doesn't warm well. Thermostat only went so far. Solution? Down coat and vests piled onto the bed. Breakfast was really good. Plentiful. There was warm food. Impression -- mixed.

Clean, quiet, modern, friendly staff. I felt safe there and that is what is most important to me…read more Cleanliness and safety.

I had to stay here recently during a family emergency that brought me to Caribou. The rooms were…read moreVERY clean, very well kept with a small refridge and a microwave. The rate is VERY reasonable at $60-$70 per night and yes, you get your room cleaned every day. Donna, the owner is a sweatheard and will assist with any needs you have. Can't go wrong here!!

I understand that a new owner has taken over the business. BUT, NEVER would the previous owner…read morerented a room that had to have a wastebasket under the sink to catch the water from the sink. Also, the previous owner would have made the beds, we stayed for 2 nights, they would have rinsed out the coffee maker, and cleaned the floor. AND why are the towels laying on the bed instead of in the bathroom where you need them? The price has jumped by $30.00 or more for poor service. It is a little too pricy for what you get.

I had so great experience in Sure Stay Best Western Hotel…read more Everything was very clean, people were absolutely amazing. The girl who helped us, Aman was very professional and pleasant. Great location, quiet place with nice fresh breakfast. I greatly recommend

I was here four nights for work, which meant I had a lot of stuff, a large suitcase, a cooler, and…read moreall of my work equipment. There is no elevator, which meant I had to lug everything up the stairs myself. The stairs and the hallway were filthy, I should've turned around right then and there. I entered my room, also dirty, there were crumbs and one whole cracker on the floor by the bed, and the toilet was dirty. There were two remotes in the room, neither one worked, so the TV was inoperable. There were no washcloths, when I asked for some, I did not get them. The refrigerator was off, and smelled like mildew. On my second day, I glanced out the window opened the window for some fresh air, and because there is a smoking area right outside, my room immediately filled with cigarette smoke. I tried to use the fitness center, and the pictures will show evidence as to why that was not an option. I asked to speak to a manager, and was told by the desk attendant that they didn't know who the manager was or when they would be in. It was loud, walls are thin, and I felt unsafe. I would highly recommend other accommodations.

Booked room in December for May. Received confirmation, hotel charged my card. Day of the…read morebooking, we called to double check on booking. Receptionist told us our room was canceled. Our friends had the same thing happen on the same date / different room. After multiple calls, we found out that Amid had canceled our reservations. Hotel refused to offer us a room. Then they failed to provide a refund. IMO, this hotel is shady, and would avoid. A google search reveals lots of skepticism about providing credit card information - so we're not the first to get burned.

Almost killed ourselves in a poorly maintained hotel. Pictures in ads must of been taken 30 plus…read moreyears ago. Hotel dirty n dingy looking! Pool area was trashed& comically overlooked a trash area! I would not board my animals there!

I stayed here for a night on my way to visit the Presque Isle Air Museum and Loring AFB. It's a…read morenice little motel in the countryside about 7 minutes outside of Presque Isle. Rooms were quite clean and the owner, Steve, was knowledgeable about the local area and very accommodating. The motel also has a little kitchen area with some basics for breakfast. Finally, the rooms were reasonably priced. Thanks Steve, for helping make my trip to Maine a good one.

This was the first time at this place as we come up this way once or twice a year. The room was…read morealways clean and friendly staff. It's off the road so you can enjoy some quite time at night. It may not be up to date but still a nice place to stay. I didn't boot by calling them but on line. Next time I'd call. The online price was different than what me paid

We were lucky to be checked in by Melissa. She was so accommodating. She was all smiles, friendly,…read moreand full of information. We did a switcheroo of our rooms and she had no problems fixing it. When we asked if she would make reservations of us for dinner, she didn't have a problem with it. (You can tell that we had problems during our trip.) She had a great attitude. If I was her employer, I would keep her because she was all professional.

I stayed at three different Best Western's during my recent travels to the east coast of Canada…read more Out of the three, this one was my least favorite... We only stayed here for one night, on our way home from Nova Scotia and decided to stay at this Best western then the one in Edmundston. They are fairly close to each other and i would have much preferred to have gone back to Edmundston.. The room was your standard hotel room, the bed seemed to be comfortable. The sink in the bathroom did not drain! Eventually slowly it would empty but if you were not careful, you would have an overflow. The breakfast was also disappointing, very disappointing especially having such a nice one at the Best Western Plus in Bridgewater Nova Scotia. If I happen to be traveling again, I will stay in Edmundston.

Free parking, old historic building, nice restaurant on the bottom. I was thinking it was haunted…read moreso didn't sleep good but the room was nice and clean.

I will admit, I was a little nervous reading the previous reviews here (although, I think we can…read moreignore the gentleman who is upset about his medication...) But I also realized most reviews are over a year old. I am happy to report that the hotel has gone through a sizeable renovation. Parking was great. Big lot in the back, lots of spaces. We had booked a room for two nights for the eclipse over a year ago. We had likely the smallest room in the hotel; corner room at the end of a long hall. But it was great for our needs. The Queen bed was VERY comfortable and the pillows, while small, weren't the flimsy things you see in most hotels right now. The mini fridge was much larger than anticipated; we tend to travel with our soda stream and it fit 4 of our bottles in the fridge as well as sandwich supplies. We also both use a lot of electronics and there were plenty of outlets, including USB outlets, so we were all set. The one thing I would say is our room has a bit of an odor to it, however, it was over 60 degrees so the AC kicked in for a bit while we were napping; I'm willing to be it hasn't been run in 6 months so that's very likely the culprit and not enough to lose a star. A very nice boutique hotel. Would highly recommend. Probably one of the most comfy beds I've slept in for a hotel in a while.