With an approachable disposition and cheerful smile, Jeff, at the front desk, is an amazing example…read moreof excellent customer service! The Hyatt is lucky to have him. I'm imagining it's not easy to work at a resort and dealing with so many entitled folks, but Jeff remains calm and kind at all times! I'd give 5 stars but the woman who check us in was the opposite.

This is a very nice resort hotel. Our king bed room had a marvelous ocean view. Our room was…read morespotlessly clean and the bed was very plush. This room also had a terrace overlooking the Pacific ocean where we could enjoy the view and trade winds. This hotel is right on the beach and has a lot of fun amenities and activities on site. If you prefer you can also walk next door to the Hyatt Vacation Club and enjoy some quiet time at their adult only pool. On check in we were helped by Jeff on the World of Hyatt desk. Jeff is a wonderful human being who is caring empathetic and is a master of customer service. He is an outstanding problem solver. Jeff is warm, welcoming and attentive to detail. He is also fast and efficient. It is clear Jeff does the work of ten people and accomplishes it with style and grace. It is outstanding people like Jeff that convinces me of the value of Hyatt Globalist status and motivates me to only book my hotel stays world wide with Hyatt. Double highly recommend.

Let me set the stage. It's not a five star hotel resort. We rented it as an AirBnB managed by a…read morefront desk. No daily cleaning. Dump your own trash, etc. So for this type of rental, it's top notch. Here's why: The location is perfect. 5 min walk to Whaler's Village. Only 20 min walk all the way to Black Rock, the furthest beach away in the cove. Quick drive out to Highway 30. Easy, and I mean easy access to Lahaina (south) and Honolua or Kampala Bays (north). Choose if you want to shop grocery at Times or Safeway, same distance. Really perfect location. Our apartment was incredible. It didn't face the ocean but that's ok. They have some that do, or the pool. It was huge. Nicely decorated and clean. Lots of space. Two bedrooms and sofa bed. Foosball table. Beach stuff to borrow and even a wagon to haul stuff. Parking garage right there. Always found an open space. Bell hops were helpful and friendly. They got nice gym, clay tennis courts, swimming pool, hot tub, and BBQ grills. All well kept. I could go on but why? It was great condo to stay.

Kaanapali Ali'i has been our go to spot on Maui for many years now. It usually features…read morecomfortable, spacious, fully furnished, well maintained 1-2 bedroom villas with full kitchens, refrigerators, microwaves and coffee makers at a great location on Kaanapali beach. Overall the spacious lush tropical grounds are beautifully maintained with two pools, a kiddie pool and two hot spas and featuring BBQ grills under a covered deck with chairs and tables. The whole complex is directly on the beach. There are no restaurant or bars on the property which is nice as it keeps crowds to a minimum. Unfortunately this visit fell well short. We rented two ninth floor villas, each with a different but beautiful view of the beach or the mountains. Unit 495 was a mountain facing two bedroom unit. It was clean, well maintained, probably recently renovated and up to the exemplary Kaanapali Ali'i standards we are used to. Unit 496 was an ocean facing villa showing it's age. One bathroom shower curtain showed spots of black mold.The lanai doors were incredibly hard to open requiring a maintenance person to come and repair them. The refrigerator ice/water dispenser leaked and there were stains from it and possibly something else down the front. Worst of all was the sickening smell of cigarette or possibly cigar smoke throughout the unit. This is unacceptable for a non smoking facility and quite unappealing. Electric air freshener units and odor disguising gel containers were provided but could only partly contain the smell in two of the bedrooms. The whole unit needs to be cleaned, sanitized and the lingering smoke scent removed. The bed in one of the bedrooms was regrettably very hard and painful for us to try to sleep on. Water to the entire complex had to be shutoff overnight for some kind of plumbing replacement work. Small plastic jugs of water were available at the front desk, this we found out by my son casually mentioning the inconvenience of the water shutoff to a facility staff member whi indicated that water would be delivered to the room upon request. When I called th efront desk, no delivery of this water to the room was available or offered. The outside bathrooms were under construction and we were directed to two porta potties, laughingly labeled as "Rest rooms", outside the buildings requiring a long walk to access. We should have been advised of this work before arriving as it was extremely inconvenient. The two large pools were getting shut down to access for maintenance or some other kind of issues. The two outside showers that are used to rinse off were unexpectedly shut down for a day so no rinsing off of sand. we noticed some younger guests simply entering the pools or spas with sand still over their feet and legs which resulted in a greta deal of sand at the bottom of the pools/spasOne night we attempted to access our two units only to finad all of our keys deactivated. The front desk could I understand any facility needs maintenance but having all this happen in the space of out two week stays was vey discouraging. I hope to return to Kaanapali Ali'i in the future but will definitely first be monitoring reviews and contacting the facility directly to try to determine what to expect. This is a discouraging turn in Maui vacation planning.

Quality/Quantity - One of my wife's favorite resorts. We typically stay here for a week, and then…read morego to Kihei for another 3 weeks. She really likes the space and conveniences to the beach and shopping. Most everything is walkable. Ambiance - Appreciate the rooms and the lobby and the restaurants. And lastly, the conveniences. I need to find all my pre Yelp pictures so I can upload them. But don't hold your breath. Service - Good. Price - Reasonably priced for what we get. Owner Comment - Congrats on all your success since 1930 with 242 locations and to your parent company Marriott since 1927 with 30 leading brands and nearly 8,900 properties in 141 countries and territories. A long history with many acquisitions, but the summary is that in 2016, Marriott acquired Starwood which owned the Westin brand at the time.

Do not stay here…read more Yes I understand power outages happen. Can't control that the West Maui gets no power due to weather. But we were out of power Sunday, and HECO turned on power on Monday at noon. Westin said nah fuck that - still no power by late Tuesday. Everywhere else in West Maui has power btw. Jacuzzi doesn't work. Pool doesn't work. Staff hands out cookies and juice hoping you'll be ok staying at your no power room for the 3rd night. Bullshit hotel, don't stay here! Stay in Wailea instead.

If you think I'm going to complain about staying in Kaanapali in a 5th-floor, ocean-facing room…read morewith a balcony you don't know me well. Knowing that I got a very good price for this 5-night stay may have influenced my rating, but during this recent stay it was difficult to find much fault. While the resort next door (Westin, also a Marriott property) experienced a 3-day power outage (no electricity, wi-fi, or AC, and only 1 elevator operational) the lights were on at the Marriott and all was excellent. What to know: * Property, like most along this stretch, is huge with 3 entirely separate swimming pools (the biggest one is in the middle) and multiple jacuzzis. * There's more than one parking garage and the small garage beside Napili Tower proved very convenient if staying in that tower (as I did). * Any request you may have is answered very promptly via text message. Need more coffee creamer? Need a light fixture swapped out? Is that bathroom door making a very loud noise when closing? Having trouble getting your laptop on the hotel's wi-fi? All of these were requests of mine and all were responded to with lightening fast speed. Very impressive. My gripes, small as they are?: * The front desk could use some more folks at the counter. Expect at least a short wait at all times; * The daily parking fee is $35 ($40 for valet) and I really wish hotels would stop with this money grab; * They have completely lost any beach they might have had. You can walk to the small beach access at the nearby Hyatt Regency but it's got no stretch of sand on which to linger. (Good snorkeling and a very nice beach are further down; walkable from here but it's a bit of a slog to do so with all of your beach gear). The lack of a beach at this property is really my sole reason for the less-than 5-star rating. * Though there's plenty of chaise lounges at the pools, snagging the shaded spots is a sport for early-risers. Claim your space by around 9 a.m. * The resort offers yoga, aqua-exercise, and more, but not on the weekends which seems an odd decision. There's all sorts of other things here that I didn't mention, mostly because I didn't use them (e.g. laundry). Overall, Kaanapali is a convenient place to stay, close to many nice beaches, and convenient to restaurants and shops. I'd happily stay here again.

I get the hurricane and having to go the night without power as a precautionary measure against…read morefires. But, the hotels response was ridiculous! 3 strips of outlets run by an electric generator for a hotel with 3 towers of rooms is unsat. They ran out quickly before someone figured out they should switch to a gas generator. That morning, they told us to get coffee from Starbucks, but walking there in the dark we found Starbucks not even open. The maintenance guy called food and beverage to put out some complimentary coffee but that never arrived. So we spent the day in Kīhei while they figured stuff out here in Kaanapali. After the entire day, we made it back and only the smallest of the three pools was able to be turned on, with far too many people in it then the next message we get is that there's an issue with HVAC, so we spent the night sweating instead of sleeping since the ventilation was blowing warm air. And opening your room window just let in hotter more humid air. Needless to say the maintenance team didn't have the skills to get their ship righted and we paid for it in discomfort. The front desk staff likely took the brunt of the heat, but they didn't seem to field the complaints very well judging by the several exchanges I watched while waiting in line for 13 minutes with only 1 clerk for a line that started with 2 that grew to 9. No urgency or backup at the counter so the audience grew while we all witnessed complaining and a poor response by the staff. The views are amazing though!

Going thru renovations currently. We stayed at the 2nd floor of Molokai wing overlooking the pool…read moreand the ocean. Rooms were updated with new layout. During the day, they were using jack hammer type near us so we had to go to the pool. Nice and quite over there. Now, there are no dryer and washer. You need to use the community ones. Ours were less than 5 minutes away. Also, no cooktops. You also need to use community kitchen. You do have own set of pots and pans and dishes in the unit. Starbucks on site but very busy. You can order food and drink using the app and be delivered to your table. Longhi restaurant on site but the Ohana discount card doesn't work and you can do a room charge if the system works. Have a gift shop for some prepackaged food, drinks and convenience items. The resort is almost touching the ocean with plenty of clean endless beaches, cabanas you can reserve and plenty of beach chairs. Highly recommend!

Such a sad day that I have to rate this recent experience at the Marriott Maui Ocean Club - Maui…read moreTower with the least number of stars. I have been a Marriott member for more than 20 years and expected much better from this brand and their property. 1) Upon check in on November 15, 2026 we were told by the front desk staff that we would receive housecleaning services on November 17th and 19th. This was even written on the room's card key holder. On November 17th, we bumped into a housekeeper cleaning a room 2 doors from ours and double checked with them about our scheduled cleaning today, but was told that we were not scheduled for any housecleaning services that day. Confused, I decided to go down to the front desk to double check on this and was told that, according to their system, we were definitely still scheduled for housecleaning service on the 17th, and they even asked me what time I preferred. Later that day, we had returned to our room, but it had still not been made up, so I contacted the front desk again to enquire about it, and was told he would check and call me right back. Moments later I received a call back and was told that they do not do housecleaning on Saturdays, and that our next housecleaning service would be scheduled for the 18th and 19th instead. Seriously?! So inconvenient, so disorganized, such bad communication on the part of the hotel. 2) Upon entering our room on the first day, we discovered that the coffee maker was not working and the liquid soap dispenser in the shower was empty. I called down to the front desk to report this and they said they would take care of it sometime that day. It was fixed by the time we returned later that day, but should not have happened to begin with! 3) The night before we were checking out we had an incident where the occupants in the room next door came back to their room at around 10.30pm and were talking and shouting so loud! I thought they would calm down and go to bed by 11pm so we waited, but they were still very loud and caused a huge disturbance to us as we couldn't sleep and had to wake up early to catch a flight the next morning. Come 11pm we decided to call the front desk to see that they could do about this disturbance and was told they would send security to ask the guests to quieten down as the hotel had a policy against loud late night noise. Security did come at around 11.10pm, but the occupants went right back to talking and shouting loudly whilst playing cards. I called the front desk about this continued disturbance and they once again sent security up to talk to them, but nothing changed, and it was already 11.30pm. I then decided to call the front desk to see what other options we had and they proposed calling the Maui Police in to talk to the rowdy guests, but we feared those guests, likely a bit drunk, would retaliate, so I declined calling the police, and asked if could just change rooms....at almost midnight now. At first I was told that they were fully booked, bit shortly after was told that they did have one room we could move to.....some relief! I then asked if they could bring the keys up to our room as we were already in our pajamas and had to start packing, but was told they didn't have any available staff to bring the keys up to our room and asked me to go all the way down to get them. I reluctantly hiked all the way down to get the new room keys and noticed that there were staff just standing around the front desk just chatting away with other staff. I was now really upset, but just wanted to get our things moved to the new room and to get some sleep before our early morning flight. Needless to say, we were so riled up all through the night that we did sleep a wink. The next morning, I went to the front desk and spoke to the staff about our experience, and she knew who I was and told me that a note about the incident was made for the Manager to look into as soon as he/she came in, and that we would receive a call that day. It's now been 3 days and I have not received a single call, email, or message.....nothing! I am truly disappointed with how this resort has treated us, a Marriott member even, as it shows very clear disrespect and disinterest toward their guests. Disgraceful. Very very disappointed, somewhat angry, and very saddened to have been treated this way by this brand that I have been a part of for so many years, and am now seriously considering cancelling my Marriott Membership altogether. As a side note, we came to stay here with other relatives and the condition of their room was just as bad as ours.....dirt on the carpet, hair on the walls and toilet seat, etc. This stay was, without a doubt, the worst Marriott experience in my entire life and we will certainly never be back here again. Incidentally, I have also sent my concerns to the resort's GM and Marriott's corporate office , but I seriously doubt if they care, or will bother, or if I'll be hearing from any of them anytime soon.

The Hyatt Regency on Maui is perfect for families to relax and play…read more The hotel staff were all great from people at check in, room service, and pool side, and for activities were all great and friendly. Always aloha and helpful. The pool decks on the regency and club sides are both great pools. The regency side has the kiddie pool with the slides and pebbled play area. The club side pool is large with plenty of lounge chairs for relaxing. There is always someone walking around to take food and drink orders. It is so helpful when I'm watching multiple kids. The food options in the resort had a good variety from dine in restaurants to snack shop, from choices of American to Asian fusion. The hotel layout encourages walking to enjoy the environment. I was able to put in 10-12K steps each day. The elevators are fast! The daily free activities are great for all ages and held in one of the pools or on the lawn with a great view of the beach. The best sunsets has to be right on the beach at the Hyatt. You can also borrow folding beach chairs from the hotel for the beach or take on excursions.

It's not bad. I like their location in Kauai better. The buffet was included with our chase rewards…read morewhich was cool. Their staff seemed cranky when they asked if we wanted to sit in the lounge for breakfast, and I countered with sitting in the main area by the pond -- since there were several four top tables open and the dining area clearly wasn't crowded. The host sat us there and loudly told our server that she "needed a margarita" because she was having such a long day already at 7am. Pretty annoying. Doesn't inspire anyone to want to stay and eat there, even with chase points. I do like Japengo. Excellent sushi and friendly servers. I do recommend that spot to eat. And really nice view almost anywhere outside overlooking the ocean. The coffee shop and general store they have inside the hotel is super convenient. The pools are clean enough. It's very family friendly. However, they are always crowded. So I kind of hate that -- and I have two kids myself. Additionally, it seemed like a lot of construction is currently going on around the fitness area. And you have to hike from the main tower to pretty much anywhere. Not as luxurious or as pristine as the Kauai location, like I said. So not a Hyatt thing. I think just this particular location.

We have stayed at the Westin Kaanapali Ocean Villas a few times now. It isn't the nicest resort on…read moreMaui or in Kaanapali and it doesn't have the best food. But it does have a lot of other things going for it. Our favorite is the location to the boardwalk and the super easy access to the most beautiful beach. Perfect for morning walks. Snorkeling is incredible there. Also turtles, sometimes dolphins, monk seals and tons of whales during whale season. You have to pay $90 for two beach chairs and an umbrella. $36 for just an umbrella. Parking is $35 a night. It all adds up quickly. If you want a lounge chair at the pool, you have to get up by 5 AM to get the one you want. They have activities all day and live music most nights- really enjoyable to sit by the fit pit, watch the sunset and live. The rooms are hit and miss. Sometimes we get an ocean view where you can see a sliver of water. Another time we were next to their laundry units, which were loud. Other times we were ocean front and it was incredible to watch the whales. The little kitchenette is perfect. They are well stocked. And I love that you can do laundry. They clean the rooms every two days but you can ask for supplies if you need anything.

As Chairman's Level owners, we expected a much higher standard from The Westin Ka'anapali Ocean…read moreResort Villas, but this stay was incredibly disappointing. When we arrived, our villa contained power tools, dirty dishes, and had clearly not been properly prepared for guests. What was even more frustrating was that it took three separate face-to-face visits with both the front desk and management before the room was finally cleaned. Communication throughout the process was poor, and we never felt that anyone took real ownership of the issue. The only compensation offered was a $50 resort credit, which did not reflect the inconvenience or the time we spent trying to resolve a problem that should never have existed. Beyond our room, both the villas and many of the common areas felt worn, dingy, and lacking the level of care we have come to expect from the Westin brand. The most disappointing aspect of our stay wasn't simply the condition of the property--it was the apparent lack of urgency and concern from management. We have always associated Westin with quality, service, and attention to detail. Unfortunately, this experience fell well below those expectations. We hope management takes these concerns seriously because loyal owners and guests deserve much better.

Loved this place!! We came here on a Costco deal and it was a great one at that! The staff was…read moresuper nice and they had some great amenities. The rooms were clean and they offered a nice balcony. They are steps from the beach! I highly recommend getting a nice ice cream at the Royal Scoop on property and then relaxing beachside! The restaurant was also very tasty! We went mainly for breakfast. The parking does get full so just a heads up! Will be coming back for sure!!!

Well we decided using the pool floatee wasn't worth dealing with security again so this place gets…read moreto keep a pool floatee for 30 days that someone said we could use. No biggie. We went to happy hour and sat around after being ignored by a waiter who looked at me twice and walked away. When another waiter finally showed up, he informed me that happy hour was over. When we explained that we'd been sitting around, he talked to mgmt and got the okay to serve us, but most of the menu items were unavailable. It's okay. We just ordered something and had it delivered. I just don't normally go on vacation to be ignored and then told "I" was late. Oh yeah.....out of chicken wings, shrimp cocktail, crab cakes, croissants, whole milk, etc. We just order from outside. Live and learn.

Hilton Vacation Club is an awesome place to stay in Maui, location is great, service is superb and…read morejust a great positive vibe. The place is built great so I never heard any neighbors, the views are just gorgeous. The rooms are really big & they have everything you need to be comfortable. The hotel is a bit dated but its super clean and they are working on updating. Every one that works at the hotel is nice & very helpful. The pools are refreshing and one of the best in Maui. Sunsets are right in front of the hotel and just so dramatic. It's nice to just chill on the beach, lots of room & not many people. Lots of options for walking. The food was really good, the restaurant on the beach was always packed with people. They have live music on the beach during happy hour. When visiting Maui, come check out Hilton Vacation Club you won't be disappointed.

PROS: Nice rooms. Great views (ours was partial pool…read morearea/beach/ocean. We had a corner unit which was great! Pool/spa area is lovely. Entire property is clean. Quiet. Beach area is nice. Parking is included. Washer & dryer on each floor & is free. Detergent is not included but our suite provided it. Kitchenette is sufficient. CONS: Pool is open 7am-10pm but towel service is 7am-7pm so if you go after 7, you have to bring your own towel. There's no restaurant onsite. There's a snack bar. There's a buffet breakfast that is nice but not great. Parking garage is confusing when it comes to finding your vehicle. Space is limited. Overall, the entire Ka'anapali area is quiet and nice. Everything closes down by 8/8:30pm so if you're looking for an active night scene, Ka'anapali isn't the spot for you. They will try to get you to go to a presentation about timeshares. Don't do it..........

We had a nice stay here celebrating my birthday and my husband and I's wedding anniversary. Our…read moreroom wasn't ready when we checked in so they actually upgraded us to a nicer room -- very nice gesture! We were also situated at the Moana building which was definitely the best spot at the hotel because you get the full view of Black Rock and the ocean rather than the resort grounds. Highly recommend getting a room in that section. Additionally, they gave us champagne, chocolates, and a personalized card for our anniversary! The lobby had such amazing views. We also loved the pool. Lots of pool seats available unlike other hotels. I guess it helps that it's at the end of the strip so you don't really have as much crowds coming through. We grabbed some snorkel gear to explore Black Rock and it was full of marine life. What a beautiful spot (I grew up on an island myself and will tell you it's a legit snorkeling experience). The food and beverage options were limited. Breakfast was pretty pricey so we decided to go elsewhere to try a little bit of everything for meals which we were planning to do anyway. We did get food at the pool bar - karaage chicken and fries were so good! We went back for the fries and got a fruit smoothie. One downside is that since the Moana building was at the end of the property so we had to take several elevator rides through the hotel just to get to the lobby. That was fine since it encouraged us to get our steps in but could be frustrating. All in all a wonderful experience!

We just came back from a week-long stay. Overall, it was just okay. For the price we paid, I…read moreexpected more. The biggest advantage is the location. It sits on a quieter stretch of Ka'anapali Beach, so it never feels as crowded as some of the neighboring resorts. It is also right next to Black Rock, which means you can skip paying for a snorkeling tour and simply walk over yourself. We snorkeled there three times and saw sea turtles every single time. If you are lucky enough to get upgraded to an ocean view room, the sunsets are absolutely stunning and worth looking forward to every evening. The downsides are hard to ignore. The rooms are definitely dated, although they were very clean. The restaurants on site are expensive and the food was average at best. Breakfast costs nearly $50 per person, and the buffet was nothing special. For what the resort charges, I expected a much better dining experience. The staff were friendly and helpful throughout our stay. One tip: reserve your poolside cabana online before you arrive because they often sell out. If you can book this property using points (good redemption of course), I think it is worth it. If you are paying cash, I believe there are better values elsewhere in Maui. Overall, we had a pleasant stay, but it did not live up to its price tag.