This company website stated that it was Veterans owned company.
My husband contacted the OGD representative on Tuesday, December 1st and explained that I had a torsion spring break on our residence home. This company website stated that it was a Veterans owned company, and it came recommended from my local Home Depot. They were able to schelude us for the next day appointment (December 2, 2025), and stated that we would be given a free inspection.
We were contacted when their technician (Parker) was enroute to our home, so I was impressed with their communication. Parker was very professional and knowledgeable. He performed the inspection and gave us a free 30 day quote for replacement of the one broken torsion spring. We felt like their quote was extremely overpriced at $489.00, considering a new spring doesn't cost more than $100 from Amazon, Walmart, Home Depot, or Lowe's.
We did agreed to get the work done, only because of our busy work schedule and upcoming travel plans. It literally only took the technician 45mins to complete the entire job (counting the free inspection), which I totally felt like they overcharged us considering the parts and labor didn't cost $489.00. If that is what a military person got charged, I'd hate to see what they would have charged someone that wasn't military affiliated.
But, as my husband told Parker this could be an very easy DIY project with the help of YouTube. When we asked if they did anything for the military, Parker said they could give us their $50 dollar online coupon to help reduce the overall price. So we were charged $439 in total after the coupon because we paid by personal check. If the customer wants to pay with credit card, be advised that there is an additional charge for that convenience per the fine print of our free quote.
We were glad to get my garage door back working, but we don't know if we would recommend OGD to our neighbors, friends, or family. We always try to support Veterans owned businesses, but we truly felt that $489 for an 1 hour job was very overpriced. read more