Really horrible company. I booked a ticket online, and ended up having to wait 1 hour and 32 minutes to talk to them on the phone in order to change my ticket later. They really need to work on customer service. It's not cheap to call from overseas to try and make amendments to a ticket and having to wait this long on a Thursday is crazy.
Honestly I wish I had paid any other amount of money to book from a different agent online and save myself some of the cost. I kept thinking that 20 euros more and I could have booked from Expedia... why didn't I do that...
Anyway horrible customer service, expect to be bounced back and forth between email and phone calls just to sort out something as simple as cancelling a ticket. In the end I ended up waiting 93 minutes just to hear that I couldn't make any changes to my ticket what-so-ever and that if I wanted to cancel or change the name etc. I would just have to buy entirely new tickets.
I will never use again. read more