Worst shopping experience of my life!
I asked for assistance at the jewelry case, and the lady " supposed manager" took her time to help me.
I was interested in a caviar set and when I asked for the price she said 35£ but offered instant to lower the price 5£ without me even asking for a better deal! Not in the foundation interest!
After I looked at a necklace (long gold pendant with stones on a black cord )that had the price on it 10£, when I said wanted to purchase it, she took a magnifying glass to check it out at the register and told me she cannot sell it !
Anywhere in the world if there is a item locked in the case where only employees have acces to it, the store is obligated to honor the price and sell the item!
This is absolutely outrageous! I have traveled the world and never encountered such terrible customer service!
I asked to speak with a manager and she said on a rude tone that she was the manager!
If somebody from the HR of this foundation reads this comment I would recomand letting go of this untrustworthy employee, she is dishonest and makes the business lose money and customers .
She completely ruined my trip! I'm still in sock that I received this treatment in such a wonderful country!
Please don't waste your time shopping here unless you want to ruin your day, the experience it's not worth it! They don't honor their prices! You might have a surprize at the register!
For the higher management of this great charity : please check who worked on Mother's Day( March 15 2026) on the Brompton Street location and take appropriate measures so this would never happen again to anybody! read more