To Whom It May Concern, I wanted to take a moment to recognize one of your managers, Gabby, and the incredible example she sets at your donation center. Over the past several months, I have been dealing with a great deal in my personal life, including major transitions and challenges. Every time I come into your center, Gabby and her staff treat me with kindness, dignity, and respect. That may sound simple, but it makes a tremendous difference. Gabby has a rare ability to make people feel welcome and valued. She goes beyond her job title and genuinely cares about the people who walk through the door. As a donor, I have never felt like just a number. Instead, I have felt respected and appreciated as a human being. I don't know her family personally, but through our interactions I have come to see the kind of character she has. She carries herself with professionalism, compassion, and integrity. Those qualities are becoming harder and harder to find. As someone who has worked with many different people throughout my life, I can honestly say that Gabby is the type of person I would want on my own team. If my future business and investment goals continue to grow, she is exactly the kind of person whose work ethic and character I would value. I hope Octapharma recognizes the positive impact she has on donors and on the community. Employees like Gabby represent the very best of an organization, and I wanted to make sure her efforts did not go unnoticed. Thank you for your time, and thank you to Gabby and her team for the kindness they show every day. Sincerely, Glenn Snowden read more

Nataly G is THE BEST! She is so kind, gentle and has such great bedside manner. My experience giving plasma is always a great one when she is the one helping me that day! read more

West Covina Octapharma is THE BEST Location ‼ They have the best staff of employees, such as Luis , Tiffany, Johnny, Carol & Patrick!! So knowledgeable, professional & friendly as can be This establishment is always clean & efficient!! Great service & ample safe parking in front of... I highly recommend this location! read more

I've been to 3 different locations. Most of them have very Rude and disrespectful staff members who think they are better than anyone else. My worst experience was up north in Visalia Ca. This one is by far the Best center. The staff is amazing and very patient I truly appreciate the help that i received from Azra Rn and Lupe the senior phlebotomist who was able to help me and answer any questions I might have at the time of my visit. I will only be coming to this center. read more

Easily the best plasma experience in the LA / IE County. It's out of the way for me, but they make up for it by getting me in and out in about an hour. Staff is friendly and professional. Donors have good vibes and are mostly regulars. I've been to their two main competitors and this location of Octaplasma (but NOT the Corona location, which is full-blown AIDS) is excellent. read more

Been coming haven't had no issues but my last visit I had a really bad experience. The young gentleman that helped me was a Caucasian male with blonde hair not sure of his name just his description. He was very rough when inserting the needle and he was also very rude!! This picture is from 2 days after the procedure and my arm is really uncomfortable and my arm didn't stop bleeding until hours later. so I recommend if you go here and you get him ask for someone else!! read more

Octapharma Plasma - Blown vein!!!! - Blood & Plasma Donation Centers Near Me - West Covina, California

Front desk are extremely rude, unfriendly, and unhelpful. Went to the Azusa location instead and was greeted with a friendlier staff

No respect for donors time. Made to wait for hours and management are just plain rude.

Love the friendliness and fast workers, love to help out donating and best of all getting paid for helping out.

I have been donating plasma with OctaPharma for almost a year! Everyone is always super friendly and welcoming. I highly recommend donating at OctaPharma! The entire donating process is pretty easy! Bring a small blanket! read more

These phlebotomist don't know what they're doing , they can never find my veins , they dig over and over . Just yesterday 4/20 I went in and it took 2 different girls to stick me . A 3rd one came trying to restick me I had to tell her no . I got deferred for not being able to finish my donation due to the first one missing my vein. read more

Octapharma Plasma - Horrible workers that know nothing about Venipuncture - Blood & Plasma Donation Centers Near Me - West Covina, California

The staff was very friendly professional made me feel very comfortable. My first time I felt safe I think everybody in there made me smile. Thank you. read more

Amazing place to go for plasma donation they take care of you for any questions you have The type of care they give you is amazing they pay attention to what's going on and are always aware of surroundings read more

I was here the other day, Lupe was very aggressive when drawing blood, a very painful experience and my arm was left bruised. Do not come here or request Lupe read more

Everytime I've interacted with M from octapharma west covina she has always been very professional and courteous. She makes the donation process easy especially when it comes to the level of care she has. read more

Octapharma Plasma - Blood & Plasma Donation Centers Near Me - West Covina, California

ANDREA WAS WONDERFUL!! I will continue to come back to this location because of her . She was so kinda and helpful , constantly making sure I was okay. I was feeling a little light headed and she was there to help out so much , she made me feel comfortable and a lot better. I recommend this location! Amazing staff read more

Highly impressed with this location. All of the staff from the moment you walk in to the moment you walk out, are so nice and accommodating. I was a little nervous, it being my first time donating, but they made it a breeze! I feel so comfortable donating on a regular basis now. Thank you guys! read more

I've donated plasma at multiple Octapharma locations, and this one is by far the fastest and most efficient! From check-in to getting set up and even wrapping up after my session, the staff always keeps things moving smoothly. They're organized, professional, and respectful of your time. I'm alwaysu in and out quicker than expected. Highly recommend coming to this location if you're looking for a place that values both your time and your donation! read more

Fast and friendly service very professiona, facilities are very clean. All employees are very friendly and helpful.

awesome staff friendly and always very considerate off there donors my go to donation center

Can't complain. Better location than others. :) If you do your homework you won't have to wait so long. I like that they penetrate through a tattoo unlike other places (does not affect plasma at all) and it's rare that they have trouble finding my vein. read more

Octapharma Plasma - Can't complain. Better location than others. - Blood & Plasma Donation Centers Near Me - West Covina, California

Octapharma has the friendliest staff super helpful and efficient! Check them out . They recently changed some rules based off your height and weight but overall great staff!!! read more

First time donating plasma and I had a good experience overall. Staff were very friendly and the process was easy. I was relieved that the needle didn't hurt like I thought it would going in. I did experience fainting towards the end but they took care of me right away and I was already done anyway. Felt much better after. read more

I would love to leave a review of the disgusting front desk associate that was there was there today at 9:30am who acted like they had a god complex to someone who was taking their time today to donate. This person was argumentative and confrontational, as well as unprofessional. Her disgusting demeanor really threw me off, and for the tiny amount of money they were offering for my donation there was no way I would sit through another word out of her mouth. I have had to wonderful experiences with other locations but I am appalled at the attitude this young woman gave me today. read more

There's was hardly any wait time and the service is great and the workers have great attitudes. Compared to Santa Fe springs I'd rather go here every time. read more

During my stay there in Las Vegas. Was my first time ever donating plasma? I would definitely recommend this place and all the other plasma donation stations. They are all friendly. The staff is courteous. They're welcoming.They're warm gift all around friendly people read more

great place M was the best, this places is fast and everyone is so nice , they also have appreciation days

Most of the morning staff was pretty rude. And after reading other reviews, I'm relieved I wasn't the only one who thought so. I tried really hard to look past it because I can understand it's the morning...and maybe some patients/donors are harder to deal with, but holy...One nurse who was getting people checked in spoke too fast while asking me medical questions, and had a terrible attitude. I believe she was Filipino. The phlebotomist who checked for my vein was rude AF! I offered to her and the other nurse to take off my sweater multiple times, they said no yet aggressively moved my sleeve and held my arm. The only nurse that was actually really friendly was Tiffany G. I hate leaving bad reviews, but I have a friend and a family member that donates here as well and they've mentioned the same things, specifically the morning staff. Given that I was already anxious about needles but willing to look past it to donate, most of the staff that I encountered was embarrassingly rude. read more

Ladies at check in were very friendly and handled their positions professionally; that's all the good things I can say about this place. The whole process started okay, i get there was a good amount of people on the day i went so the wait times being long was to be expected. I did not expect to sit another 30 minutes hearing the machine beep about a high return pressure, I didn't know what that meant and no one was nearby to explain. I was sitting with a needle in my arm for a long time well after the machine was done. the worst part of my visit was the needle being removed, i don't know which lady took the needle out but they did it quickly and horribly; blood shot from my arm and onto myself and the clinic bed, she then half assed the clean up and knocked the tubes off the cart which caused more blood to spray on the floor. I was too shocked at how dangerously she handled her position to be angry at the time, but after a while collecting myself i realized there was a needle just about ripped from my arm and it HURT! i expect a clinic like this to handle BLOOD professionally and in a clean manner. The Octapaharma clinics in San Diego are a million times better, i would never recommend anyone go here. read more

Been going here for about 5 years and the staff are very kind. I've had no issues with the care. Depending on the day you might have to wait. read more

Went in today and the girl messed up my donation, as soon as she stuck me with the needle she said if it doesn't pump I'm going to call somebody else to re-adjust. Literally 5 seconds after she said that she calls someone else. She knew she didn't place the needle correctly, to begin with she should've just called the other lady if she couldn't handle it. The Second Lady said since we couldn't get your vein you only get $5. She said mostly likely I'm dehydrated when in fact I been drinking water all day even while at work & on my drive there I was drinking water. At the Santa Fe springs Octapharma if for whatever reason something happens during your donation process that prevents you from continuing with your donation, they compensate you for sticking you with the needle and will pay you the full amount because it is not like your refusing to sell your plasma. Unlike this one only offering $5 for the phlebotomists messing up. To top it off I didn't even get my $5!!! She said I can try again tomorrow, but why even bother after this poor experience with the phlebotomist. read more

Octapharma Plasma - Where the phlebotomists stuck me wrong with the needle. - Blood & Plasma Donation Centers Near Me - West Covina, California

1) Be wary of divulging what medication you are taking. Even if the medication you are taking is *not* listed in Medication Deferral List (DHQ/aDHQ v4.0), depending on which nurse will doing your assessment, they may overstep by deferring you till a form is signed by your provider. Which means they don't care about deferring you if it means more job security. Then the form will have to be signed by the in-house doctor. Problem is that the doctor is only there on Wednesday for two hours. So even if you get your form signed by the provider on Thursday, you'll still have to wait almost a week to get it reviewed. You can't go to the other locations reviewed, and there's a possibility that you can't even donate at other companies since your info is logged into a database. 2) I informed one that I was prescribed 25mg of Quetiapine Fumarate for off-label treatment for insomnia. The nurse assumed that I have Schizophrenia. I tried to reassure her by showing her a physical copy of the directions provided by the pharmacists showed "take one tablet before bedtime IF NEEDED FOR INSOMNIA". Her counter point was that's what the pharmacy wrote. It's in there cause that's what the provider told them to put. 3) I've emailed corporate. After no response for few days, I've messaged them again. It's been over a week yet still no response. The manager there isn't even able to provide a satisfactory response. I brought a sheet listing my counter arguments. She did the typical managerial trump card "It's protocol" without listing any rational because "it's too much to remember." Regarding the positives. The place is clean and straight forward. Sure the employees can be more friendlier, but they're overworked due to under staffing. There's only 3-5 workers at the front, but always a constant stream of around 10-15 donors. read more

Very nice place and simple process quick too. Everyone does their job and are really respectful.

Jessie was a very polite and pleasant person. She greeted me with a welcoming smile and made sure I was comfortable and informed me to ask any questions I might have. Keishawn was also very helpful assisting other staff and engaging with everyone to ensure comfort . I'm always very nervous when I go to donate but the pair of them have very welcoming ways that put me at Ease and had me laughing in no time. Jessie always has a smile on her face It's always nice to feel very welcomed and she makes sure of it. thank you guys. U rock 5 stars well earned highly recommended read more

Highly recommend this location! Staff and nice and make you feel comfortable. Always prioritizing donator, making sure everything is running smoothly. Plus, this location is always kept clean. Been donating for about a year and never had a bad experience so far read more

The phlebotomist are so helpful and they explain any questions you may have. They're funny, cool and make you feel comfortable. Esley was his name and he was very helpful. read more

Esley & Charlene are the best! So gentle, friendly & helpful every single time. I recommend going earlier especially if you're a first time patient. Always clean & organized. Avoid Marisa & Michelle so rude to their coworkers/employees AND customers for no reason. If they don't enjoy their job they don't need to take that out on others & make our experience horrible. Make think of a career change if you're unhappy. read more

If I can give 100 stars I would! Donating plasma has become part of my weekly routine. As weird as this sounds, it's something I really look forward to. The staff is amazing! Shout-out to Esley, Kurtis, Wesley and the whole Octapharma staff! Everyone works efficiently. I'm usually in and out of there in an hour tops. When I go to an establishment, whether it be a restaurant, department store, grocery store, etc....the way staff interacts with me determines if I will go back. I don't care how delicious the food was, if the service sucked...I won't go back. If the sales rep didn't bother to ask if I needed help looking for anything, I won't go back. I know going to Octapharma it's going to be a great experience. Hence, why I've been going for 5 months now. Yes, the money is a nice incentive BUT the service I get there is priceless. Thank you, West Covina Octapharma! Y'all are literally the BEST!!!!! read more

Very Professional and knowledgeable when ask questions about protein and nutrition. They have the best phlebotomist that you feel no pain when donating. They greet you with a smile and greeting as soon as you come in the office. read more

The staff is super friendly, especially RN Loral she was such a sweetheart. I came for my first time donation. Right now first time donation starts at 100. They do give you a estimated time before starting. Receptionist let me know it was going to be 3-4 hours. In total I lasted about 3 hours. Since there was only one RN on site. Overall pretty pleasant experience. read more