Services - Ocotlan Party Rentals
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I was having a huge baby shower for my 1st grand, and my original party rental company stopped responding days prior to the event. I was beyond stressed and super pressed for time. Luckily the owner Edgar answered the phone and agreed to help me, had everything I needed at SUPERBLY FAIR prices compared to dozens I'd spoken to, and he gave me a great referral for other types of rentals that I wanted. But aye aye aye he almost gave me a stroke cuz he stopped responding too. In his defense we'd been texting, he took care of me and all the arrangements by phone due to my extenuating circumstances; usual business is done onsite at their Gardena location due to the need for accuracy and so many moving parts, and he stays booked & is extremely busy so telephonic just isn't feasible. When we reconnected he assured me that "he had me", I was on the schedule for delivery and not to worry. His guys arrived 4-5 hrs late to set up the tents in the dark, but they kept in contact and did still show up it rained all that day so my pretty pink draping got dirty, they sloppily pinned the drapes, the seat covers only came in white & I wasn't told prior to but the pink reflected off the tent drapes and made everything look pink anyway, they connected the extension cords to the beautiful chandeliers wrong so we couldn't plug them into the generator that I rented just for that purpose, so at night we were in the dark using cellphone lights; I was super disappointed about that because he has the original classy candelabra chandelier and not that new cheap looking (to me) dangling crystals that most of the other rentals had & I had 4 or so it was going to add the perfect touch to our fairy princess theme...he did not respond to requests to refund either of the unused items, they didn't set up the tables or chairs, idk if they were supposed to, BUT they worked very very hard late into the night actually "sawing" the pipes to fit the tent/drape in our nonstandard sized narrow driveway. And the fact that I could rent green artificial turf and Chiavari Chairs at a fraction of the cost of every other vendor in America offset the short comings. So once all of my decor filled the space & everything was set up, it was absolutely dreamy and no one noticed a thing! Every single guest was in awe, said it was the most beautiful shower they'd ever been to and I was well pleased. So even though they were not "perfect", they were perfect for me & stood out amongst many. Edgar @ Ocotlan will truly try to accommodate you, come through in the clutch and save you in the process. Our event was next level gorgeous and I will definitely use Ocotlan again and I recommend them to anyone with caviar taste on a king crab budget because they're NOT cheap, just not raping you! You will feel like you got your moneys worth. Thank you Edgar for making my daughters especially blessed perfect day possible
A million thumbs up to Ocotlan part rentals!!! We were referred to them by a reliable family member and were not disappointed; we were extremely happy with their work! We met with them once at their store location to see what linens and supplies we needed. They were very happy to show us around and lay out sample arrangements. Throughout the planning process, we were in contact with Vero. Although we never met in person, we can confidently say that she is very kind, hard working, reliable, and such an amazing person! My wife and I planned our 300-guest wedding but it could not have been made possible without Vero's help and guidance. She made herself readily available through phone or text to go through the details of our wedding, many of which we overlooked and she helped us sort out. She was also very flexible since we had to adjust the number of chairs and tables a couple times. The day of the wedding, they provided the tables, linens, chairs, pipe and drape, tent, and plates. The delivery was prompt and they did an amazing job with the table setup (see pictures). The venue looked just as we envisioned it; it was extremely beautiful and elegant! Everyone loved the way the venue was setup and decorated! We are extremely lucky to have found Ocotlan Party Rentals. Thank you very much for making the wedding of our dreams a reality!
I love the service and much more the way they come in and set up , Veronica is so good with helping plan she's amazing , I always consider them for any event in my family , I love this place I've used it for over 2 yrs now and my friends and family always end up happy after parties thank god for Ocotlan party rentals, Edgar is nice too. My tent was all dropped down 30x40 it was huge, my tables had overlays instead of runners and my white chairs made it stand out, the whole backyard had pope and drape that made it look even cuter and fancy , the price was just amazing
I placed a last minute order for my best friends baby shower and they did not disappoint me. She provides excellent service and they were early with my delivery. The communication was excellent, and all of my questions were answered with great customer service and professionalism. Thank you so much for everything. Xo Arielle
Ocotlan helped us plan our wedding in April of this year and they were amazing! Veronica is so kind and had so much patience with me. I made last minuet changes to linens and worried they would send the wrong ones but everything turned out great. I had so many compliments on the design of our venue and I owe a big thanks to Octotlan! They provided us with draping, up lights lounge furniture, linens, chargers, and chairs. They even found us a white dance floor from another vendor since they didn't carry it at that time! Thank you Veronica and Ocotlan!!
Disappointed to say the least after $2,000+. I paid my full balance a month prior. I left my delivery service pending, I got a verbal confirmation my rentals could be delivered the day prior to the event. Later, I was told one of their trucks was occupied and would receive a partial shipment which was fine since I did call the same week to set a delivery time. The partial delivery was then an hour late so I waited patiently and they didn't bring enough draping material for the backdrop I had requested. I then set up a delivery for the following day at 6am but after multiple calls and texts someone arrived at 8am. I was told they were a different company who was contracted to deliver at 9-10am and not 6am. This company delivered some wobbly and dirty cocktail tables that didn't sit flat. I got the most dreadful chiavari chairs in the universe. Each and every single one of 322 Chiavari chairs was scratched and discolored. All of the "white" cushions were different shades of pure white-dirty white- stained white and all different materials velvet, polyester, satin, sheer, etc. I, the bride, had to place and tie each and every single cushion because I was told the chairs would come with the cushion already on (and they were for the actual 78 I got from ocotlan). I would provide more pictures but I was just too embarrassed and didn't want to have those type of memories. I wish I would of been told they couldn't fulfill 400 Chiavari chairs instead of giving me that crap.
Poor customer service and lack of communication! I came twice to this place trying to get a quote for a event. The first time I could not get any parking at their location. The locations parking lot is so small there is barely parking. Once I finally found parking after 20 minutes of waiting for someone to move. I went inside and first thing I noticed was how dirty it was. I mean compared to Instagram and how famous they are I would expect it to look neat and organized. There were trash bags everywhere, it smelled bad, there was a mess everywhere and no one acknowledged us until we got their attention. I was quoted 3x more here than other party locations. So I agreed thinking they might be super good and reliable that's why it's so much after all they have good reviews and are popular on insta. I was then asked to text the guy later to confirm if they had tents and chairs available that day, but again did not fail to disappoint. I kept calling and texting about my events party stuff availability. The messages just said "read" never even bothered to reply or tell me "hey we have no availability". Took my business elsewhere and paid way cheaper and had reliable communication. I paid 400$ for fully tent 20x20 draping top to bottom elsewhere which looked way better than the ones they do. They had quoted me almost 500$ for 20x20 tent not fully draped just the top. If you aren't famous or known they probably won't care about your business as much!
Stopped by to inquire about their linen for my baby shower. The girl at the front desk, Veronica, was really sweet and very helpful. She even set up a table and brought out all sorts of linen to help give me an idea of what it would look like. I was still indecisive about which shade of blue linen to go with so she invited me to come back another day with my center piece and told me she would set up a table again so I can see which shade of blue would match better. She really went out of her way for my tiny, tiny order! I have already referred people here and definitely plan on coming back for all future events! The only negative I can think of is that their parking lot is relatively small.
9 years ago
They did a great job for my son's birthday party. I rented a tent and because of the wind the tent was destroyed. We called them and right away they fixed the problem!!! Thank you very much read more
1 year ago
3 years ago
2 years ago
I was having a huge baby shower for my 1st grand, and my original party rental company stopped responding days prior to the event. I was beyond stressed and super pressed for time. Luckily the owner Edgar answered the phone and agreed to help me, had everything I needed at SUPERBLY FAIR prices compared to dozens I'd spoken to, and he gave me a great referral for other types of rentals that I wanted. But aye aye aye he almost gave me a stroke cuz he stopped responding too. In his defense we'd been texting, he took care of me and all the arrangements by phone due to my extenuating circumstances; usual business is done onsite at their Gardena location due to the need for accuracy and so many moving parts, and he stays booked & is extremely busy so telephonic just isn't feasible. When we reconnected he assured me that "he had me", I was on the schedule for delivery and not to worry. His guys arrived 4-5 hrs late to set up the tents in the dark, but they kept in contact and did still show up it rained all that day so my pretty pink draping got dirty, they sloppily pinned the drapes, the seat covers only came in white & I wasn't told prior to but the pink reflected off the tent drapes and made everything look pink anyway, they connected the extension cords to the beautiful chandeliers wrong so we couldn't plug them into the generator that I rented just for that purpose, so at night we were in the dark using cellphone lights; I was super disappointed about that because he has the original classy candelabra chandelier and not that new cheap looking (to me) dangling crystals that most of the other rentals had & I had 4 or so it was going to add the perfect touch to our fairy princess theme...he did not respond to requests to refund either of the unused items, they didn't set up the tables or chairs, idk if they were supposed to, BUT they worked very very hard late into the night actually "sawing" the pipes to fit the tent/drape in our nonstandard sized narrow driveway. And the fact that I could rent green artificial turf and Chiavari Chairs at a fraction of the cost of every other vendor in America offset the short comings. So once all of my decor filled the space & everything was set up, it was absolutely dreamy and no one noticed a thing! Every single guest was in awe, said it was the most beautiful shower they'd ever been to and I was well pleased. So even though they were not "perfect", they were perfect for me & stood out amongst many. Edgar @ Ocotlan will truly try to accommodate you, come through in the clutch and save you in the process. Our event was next level gorgeous and I will definitely use Ocotlan again and I recommend them to anyone with caviar taste on a king crab budget because they're NOT cheap, just not raping you! You will feel like you got your moneys worth. Thank you Edgar for making my daughters especially blessed perfect day possible read more
9 years ago
A million thumbs up to Ocotlan part rentals!!! We were referred to them by a reliable family member and were not disappointed; we were extremely happy with their work! We met with them once at their store location to see what linens and supplies we needed. They were very happy to show us around and lay out sample arrangements. Throughout the planning process, we were in contact with Vero. Although we never met in person, we can confidently say that she is very kind, hard working, reliable, and such an amazing person! My wife and I planned our 300-guest wedding but it could not have been made possible without Vero's help and guidance. She made herself readily available through phone or text to go through the details of our wedding, many of which we overlooked and she helped us sort out. She was also very flexible since we had to adjust the number of chairs and tables a couple times. The day of the wedding, they provided the tables, linens, chairs, pipe and drape, tent, and plates. The delivery was prompt and they did an amazing job with the table setup (see pictures). The venue looked just as we envisioned it; it was extremely beautiful and elegant! Everyone loved the way the venue was setup and decorated! We are extremely lucky to have found Ocotlan Party Rentals. Thank you very much for making the wedding of our dreams a reality! read more
5 years ago
Have been using them for events for many years. It was embarrassing to present dirty and scratched items at the event. I received silver glass chargers amongst gold ones I ordered. The bar was missing diamonds. Had so many other issues. Very disappointed. read more
5 years ago
7 years ago
9 years ago
I love the service and much more the way they come in and set up , Veronica is so good with helping plan she's amazing , I always consider them for any event in my family , I love this place I've used it for over 2 yrs now and my friends and family always end up happy after parties thank god for Ocotlan party rentals, Edgar is nice too. My tent was all dropped down 30x40 it was huge, my tables had overlays instead of runners and my white chairs made it stand out, the whole backyard had pope and drape that made it look even cuter and fancy , the price was just amazing read more
11 years ago
I placed a last minute order for my best friends baby shower and they did not disappoint me. She provides excellent service and they were early with my delivery. The communication was excellent, and all of my questions were answered with great customer service and professionalism. Thank you so much for everything. Xo Arielle read more
8 years ago
Ocotlan helped us plan our wedding in April of this year and they were amazing! Veronica is so kind and had so much patience with me. I made last minuet changes to linens and worried they would send the wrong ones but everything turned out great. I had so many compliments on the design of our venue and I owe a big thanks to Octotlan! They provided us with draping, up lights lounge furniture, linens, chargers, and chairs. They even found us a white dance floor from another vendor since they didn't carry it at that time! Thank you Veronica and Ocotlan!! read more
4 years ago
Disappointed to say the least after $2,000+. I paid my full balance a month prior. I left my delivery service pending, I got a verbal confirmation my rentals could be delivered the day prior to the event. Later, I was told one of their trucks was occupied and would receive a partial shipment which was fine since I did call the same week to set a delivery time. The partial delivery was then an hour late so I waited patiently and they didn't bring enough draping material for the backdrop I had requested. I then set up a delivery for the following day at 6am but after multiple calls and texts someone arrived at 8am. I was told they were a different company who was contracted to deliver at 9-10am and not 6am. This company delivered some wobbly and dirty cocktail tables that didn't sit flat. I got the most dreadful chiavari chairs in the universe. Each and every single one of 322 Chiavari chairs was scratched and discolored. All of the "white" cushions were different shades of pure white-dirty white- stained white and all different materials velvet, polyester, satin, sheer, etc. I, the bride, had to place and tie each and every single cushion because I was told the chairs would come with the cushion already on (and they were for the actual 78 I got from ocotlan). I would provide more pictures but I was just too embarrassed and didn't want to have those type of memories. I wish I would of been told they couldn't fulfill 400 Chiavari chairs instead of giving me that crap. read more
7 years ago
7 years ago
Poor customer service and lack of communication! I came twice to this place trying to get a quote for a event. The first time I could not get any parking at their location. The locations parking lot is so small there is barely parking. Once I finally found parking after 20 minutes of waiting for someone to move. I went inside and first thing I noticed was how dirty it was. I mean compared to Instagram and how famous they are I would expect it to look neat and organized. There were trash bags everywhere, it smelled bad, there was a mess everywhere and no one acknowledged us until we got their attention. I was quoted 3x more here than other party locations. So I agreed thinking they might be super good and reliable that's why it's so much after all they have good reviews and are popular on insta. I was then asked to text the guy later to confirm if they had tents and chairs available that day, but again did not fail to disappoint. I kept calling and texting about my events party stuff availability. The messages just said "read" never even bothered to reply or tell me "hey we have no availability". Took my business elsewhere and paid way cheaper and had reliable communication. I paid 400$ for fully tent 20x20 draping top to bottom elsewhere which looked way better than the ones they do. They had quoted me almost 500$ for 20x20 tent not fully draped just the top. If you aren't famous or known they probably won't care about your business as much! read more
13 years ago
Stopped by to inquire about their linen for my baby shower. The girl at the front desk, Veronica, was really sweet and very helpful. She even set up a table and brought out all sorts of linen to help give me an idea of what it would look like. I was still indecisive about which shade of blue linen to go with so she invited me to come back another day with my center piece and told me she would set up a table again so I can see which shade of blue would match better. She really went out of her way for my tiny, tiny order! I have already referred people here and definitely plan on coming back for all future events! The only negative I can think of is that their parking lot is relatively small. read more
11 years ago
12 years ago
Business owner information
Veronica Z.
Thank you for your positive review! :)
7 years ago
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5 years ago
9 years ago
We ordered from this place a few months ago. Our experience was awful, to start we were told we would be the first people to receive their items the day of event between 10/12 and no one arrived until after 5pm. No one called or checked in as to where our stuff is. I called one number and got a response saying that they would be there in an hour, an hour passes so I call again they said 30 minutes another hour passes and I call again they said for sure another hour this went on until 5pm! 2 of my bridesmaids missed the wedding rehearsal because of this terrible service. Then we get to the product, when the people finally arrived and started setting up they had forgotten to bring the correct size top! Then you pay for a set up and delivery and they just leave the tables and chairs stacked table cloths on the floor in a bag (so what exactly am I paying for). When we get to unfolding tables and chairs we notice that a lot of them are broken they are disgustingly dirty everything looks terrible. So we call them back and tell them we have a lot of broken chairs and a broken table, guy on the phone says we'll get them to go tomorrow, tomorrow? That's the day of my wedding, you really think I want to be setting things up on my wedding day? No! So my husband calls the other number on the paper and it's Veronica she sends the guys back to replace all the broken items. I mean don't you all check to see if things are working properly before they leave your warehouse? Very unprofessional! They left pins all over the floor the chandeliers were breaking. Needless to say I will NEVER book from this place again! We didn't finish setting up until midnight when we were supposed to be "first" for the delivery. read more
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12 years ago
Business owner information
Veronica Z.
Tiffany I'm so glad we saved the day! We appreciate your positive…
13 years ago
12 years ago
11 years ago
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