Love this bank. Scott was amazing...very friendly and made me not miss my previous bank. They have…read morebeat customer service, friendly bankers...they do not pressure you into sales like scum bag Wells Fargo...love this bank.

Had the very fortunate opportunity to deal with Roxanne at the Brick branch today. She is so…read moreknowledgeable and helpful it harkens back to when bankers had to be experts in every aspect of the banking business. Roxanne accomplished that today. I feel so comfortable having my money with an organization that employs such people. Please convey to her how much my wife and I appreciate her and the level of service we received.

Ocean First is an excellent bank the staff is extremely helpful and courteous I was in a very…read moredifficult situation with my finances and because they have a great overdraft policy I was able to take care of things that needed to be addressed they really saved me if you undecided about which bank to use Ocean First is the way to go I am extremely grateful I am very grateful to their customer service people I highly recommend them

Interesting... I already did write a review of this business telling how after 20 years they…read moremistreated us and we closed all 4 accounts. Mysteriously not only did the review disappear but there is no more option to review this biz. Maybe because it says they are an advertiser on Yelp, the review page that censors everything they don't like.

I went inside and met with Kimberly Weichhan. She is amazing, she assisted me with my account…read more the process of setting up the App was frustrating. she walked me thru everything. I hope and pray she never leaves this branch in Lanoka it's very convenient for me being disabled.

I closed my account online with a transfer to another bank and they…read more continued to charge my account with minimum balance fee and a $7 a day fee for each day my account was overdrawn ....it was not overdrawn because I withdrew every penny from them! Im really glad I am not banking with these crooks anymore!

Been a customer for a few years now and every single interaction with the staff has been a…read morepleasent and successful one. Ive worked in the financial services industry at other much larger institutions, myself for over 30 years, now happily retired. Melissa O, the branch manager is always on point along with Todd her very capable assistant Mgr, Rich the investment guru and along with fellow staff members Diane Marie and Jessica. Its an excellent staff that provides consistent customer service all the time. If you're looking for personalized attentive service, you cant beat Provident Bank Plaza Drive Holiday City Branch. Its the little bank that could, and that's the bottom line.

The banker who I spoke too was so unpleasant, maybe she was having a hard day but really I was very…read moreput off by her attitude. I wouldn't go to this location to inquire about banking ever again.

i live out of state but i received a td personal check that was a td check and from that branch…read more when i went to cash it i was told there was a $10.00 charge because i don't have an account. i don't understand if it's you're check, you're branch, and you would be able to tell if there's the money in the account, no risk to the bank then why should i loose $10.00 for no reason other than you screwing a non customer. so i informed the person that gave me the check and they are pissed and will be closing their account. called customer service and was told that i should go back to the bank and talk to the manager, why should i be inconvenienced to waste my time and there is no guarantee they would waive the fee?????

The absolute worst customer service imaginable. I try to deposit cash and a check through the…read moreatm(which I've done before), the machine takes my card and 250+ in cash. I go inside and they tell me there is nothing they can do but put in a dispute form? I am so angry right now. Every time I go to use the inside atm it's down for some kind of maintenance. Seriously, it's your atm but you don't have access to the drive up atm? This place is a joke. I'm gonna try to contact corporate.

I made the mistake of going back here only to have someone nearly collide with my car on the way…read morein. This vehicle then pulled in after me and started an ATM transaction. I mentioned something to them about it and he left, but then sat in his SUV for several minutes, appearing to wait for me. Was he trying to intimidate me? I couldn't be sure, but if so, it was working. I did not feel safe leaving. I let the security guard know that I felt unsafe. The whole bank literally took it as a joke. This is interesting for several reasons. No one knew how much cash I may or may not have had on me, and if I, also a female customer alone, felt unsafe leaving because of some road-raged person, or worse, I know this bank did nothing to make me feel valued or protected. I would not recommend this bank to anyone, or want my daughter, mother or grandmother to come here, or ever return. Chase does not take your safety seriously. The guard is to protect the bankers, not you. Not to mention there are frequently unsavory people constantly lurking around this location. Awful staff, awful location.

Waited 25 minutes in the lobby for someone to help me to set up an estate account. Gave up and…read moredrove to to the Brick location.