My name is Derek and I am a current resident of the Oceanaire Apartments in Biloxi, MS. I am posting to hopefully save anyone from making the same mistake I made. I moved into Oceanaire towards the end of April earlier this year. For the first two months up until June, I had zero problems living here. My first issue with the AC unit came on June 21st as the apartment would not drop below 80 degrees once it got up that high no matter how much the unit ran. A work order was put in on that date and the maintenance man came to check on the unit and said he would go outside and check the levels to see if it needed any coolant. On that day, it immediately became cooler in the apartment within 30 minutes to an hour but no communication was made to check back to make sure the unit was running properly. On this initial issue it seemed as if the problem was fixed up until July 1st.
On July 1st, my mom was here at my apartment with some other family members and noticed the apartment was getting unreasonably hot. She decided to put in a work order since the thermostat read 79 and wouldn't get any cooler no matter how much the unit ran. Again, the maintenance man came out to the apartment and looked at the inside air handler and told me that he would go outside and check the levels to see if any coolant needed to be added. No further communication was had after that and for roughly 2 weeks the unit ran ok as I had to set my thermostat a few degrees higher just to get the unit to turn off so my energy bill wouldn't again be over $240 like the previous month.
On July 15th, I woke up in the afternoon drenched in sweat as again I had another issue with my AC unit. I put in a work order that night as urgent but I knew just like the first time this happened on a Saturday that I most likely wouldn't hear from anyone until Monday morning. When Monday morning came and I woke up a little after 11am and I hadn't heard from anyone I decided to walk to the office and see if I could get someone to check on it seeing that the day before it got up to 85 degrees in my apartment. When I got to the office I was met with extreme cold that I haven't felt in over a month since I started having issues with the unit. Aida told me that I should've called the emergency number on Saturday instead of only putting in a work order which in all honesty I never knew anything of a number to call as I thought we were suppose to do everything through the site as a work order. I definitely don't understand the point of marking an issue as "urgent" if it does nothing in the system to trigger an immediate response. After I left the office, a few minutes later the same maintenance man as the first two times showed up to my apartment. Again, the same exact sequence of events happened as the first two times. He came in, checked the air handler, and said he would go out to check the levels and see if it needed any coolant. For a third time, no communication was had after the fact to see if the unit was responding properly. The very next day on Tuesday, July 18th, I had to put in another work order as the unit isn't cooling at all at this point. Again, for the fourth time the same sequence of events happened. We are one day away from August and still this issue is not resolved.
Beware of staying at any Cushman & Wakefield property as I will NEVER make this mistake again. read more