I am horrified that an establishment so poorly run is in the business of helping children…read more The first glaring red flag is the women at the front desk. The initial phone call she tells me they have a 4 month wait list, then tells me I must call my insurance to approve services before she will even get me on the books. After I was able to schedule the appointment, I was called, not once but FOUR times, to reschedule my appointment. The receptionist who was in communication with me should be fired. Not once did she apologize or recognize the huge inconvenience they were causing. I was having to pay for child care for another child when she was canceling, in once case, the day before the appointment. She offered no explanation other that repeating multiple times the very unhelpful- "I have a note saying to reschedule you." The very first thing I did when I called in looking for the appointment was say something along the lines of- "I'm looking to increase our therapy frequency, and need to know that if you are able to see my child more often than what we are doing now." I was told it depends on what the therapist recommends and was warned that they are very busy and that I would be going on the wait list and would need to wait for spots to open up. After waiting months for the appointment, being canceled on 4 times, we were able to do the evaluation. They recommended, in writing that we be seen TWICE a week. In that session she told me that only had availability for once a week. That was fine, I knew we may have to wait to get the services we needed. They also told me though that we were forbidden to see our current therapist. At that point they had said it was due to "hoarding services" later it was an insurance issue. We spoke to insurance, the only issue was that we could not do two speech therapy appointments on the same day- that made sense we were more than happy to oblige. Two sessions in I am told that we will never be allowed more than one session. I'm immediately frustrated as the frequency of visits was the whole reason I sought out an additional therapist. I was sure there must be some sort of confusion since the evaluator had put in writing "frequency should be increased to 2 per week when scheduling allows." I wait in line at the front desk to speak with someone. I give them my name and the receptionist immediately walks away from me without explanation. The other receptionist leans over and says she needs a minute to "cool down" when she comes back she immediate starts talking over me. "your appointment is at 9:30." Yes, it was 10:20, I had just come from it. "we called you yesterday." Yes, we had called back multiple times trying to speak with the director and played phone tag all day. She continues to talk over me not allowing me to ask my question. I feel like I'm being treated as a drug addict, trying to get my next fix of speech therapy?! When I am finally able to get in a word edgewise. I say that we were assured we would be able to have a higher frequency of appointments. Both on the initial call as well as when we were evaluated. I tell her in the evaluation she had recommended at least 2 appointments weekly. She says we would only ever be allowed one. I tell her the very first phone call I had told them we were looking for 4-5 appointments, as the basic recommendation for my son's condition. She says to me ----- "If your son had a stroke, we would not see him that often!" ---- I was floored by her wildly insensitive and ignorant comment. My son's condition actually the same condition which can occur from a stroke. I'll sum this up by saying we will not be back. We are now looking at driving an hour farther and paying out of pocket.... And it will be well worth it to not have to go back there again. I left in tears, we were so hopeful at first but were INCREDIBLY disappointed by only our third appointment.

After noticing my 3 year old was toe walking we ended up starting pt here. And so glad we did! Even…read morein a short amount of time we have seen so much improvement! This place is beyond child friendly! The kids don't even know they are actually working! I highly recommend this place!

Michael Levin, my PT and the whole Outpatient staff were amazing during my 10 weeks of therapy. My…read moregoal was to gain strength in preparation for a complex foot surgery. Michael focused on more than strength training, helping to heal my sprained ankle, hip and knee. He varied the exercises to meet my needs, taught me how to continue the practice at home, and celebrated my success along the way. His enthusiastic personality made the sessions fly by and I always left feeling better than when I'd arrived. The front desk staff were also great. They greeted each client by name upon entering the clinic and made scheduling the twice weekly appointments a breeze. There was a light hearted vibe throughout the clinic, indicating that people enjoyed their jobs. I can actually say that I'm looking forward to returning to physical therapy after foot surgery. Thank you Micheal and staff for a great experience.

I choose the Kent location for my second rotator cuff surgery recovery (same shoulder) and I'm glad…read moreI did. The manager and staff were extremely nice to me and my recovery is progressing very well. For those of you contemplating rotator cuff surgery, do not try to be a poster child for the quickest recovery - it will take a solid six to 12 months for the repair to heal so don't push it like I did.

We are thrilled to have our son at a school that looks at what he can do instead of what he cannot…read more Things are constantly changing for the better as our son progresses. Having a child that is non verbal can be very hard in school settings. CHILD is supportive with his AAC device and any other resources to make our son successful at school. He is actually in a program that is catered for him as an individual. We feel the school cares about all of their students no matter of what differences their are.

Our 11-year old son has difficulties with emotional regulation, attention, transitions, and other…read moredifficulties related to severe neglect and abuse in his biological family. He spent too much time non-educative time in isolation in the Seattle Public Schools and did not learn new skills to help him regulate himself or interact with others. I spent most of every school day at his Seattle elementary school trying to help him get his school work done in his self-contained classroom. The Children's Institute has been a life-saver in terms of allowing him a safe place to learn these skills as well as move on academically. They are able to accept him the way he is and have never called me to come and get him. If he does have outbursts, they are able to staff to allow time for someone to spend time with him out of the classroom without putting him by himself in the "quiet room" Plus, he loves it there! I highly recommend this school if your child is not doing well in a traditional public school due to emotional/behavioral differences.

Terrible. My podiatrist sent me there for ultrasound, EMS, and other treatments for my triply…read moresprained ankle. I was assigned to John who did NONE of these things. Instead, he gave me exercises which didn't help at all with my pain. When my doctor found out after 3 weeks he hadn't done any of the treatments she referred me for, she was not happy. She referred me to a different ATI location, and after 3 weeks of the actual treatments she wanted my ankle was much better. Also, both locations were pretty run-down and their equipment was pretty old.

Very friendly and helpful staff. They established a great plan that helped by pain immensely.read more

I was a patient here for 10 weeks after a fall resulting in broken knee and broken shoulder. Being…read morefrom out of state I did not know what to expect. There are not enough stars to rate the quality of the care I received, the cleanliness of the facility, the kindness of the staff and the dedication of the physical and occupational therapists. Food quality and variety of food offered was excellent with always the ability to make changes when something did not suit my palate. Residents (patients) are given an opportunity for daily participation in group exercises including strength training, games and informative Daily Bulletin which encourages socializing to aid the healing process. Additionally management has a monthly meeting with patients (residents) and is willing to hear concerns and suggestions. Is the facility perfect? no. Could they use more staff? yes Additional staff would decrease the time responding to patient (resident) call button requests. Call button system needs to be updated. Every day I was met with dedicated, professional nurses, aides, and support staff. I want to thank each and every one of them for helping to make a "broken" person " whole" again. I hope to never fall again, but if I do, a flight to Renton, Washington and Cedar River Healthcare Center would be my request. Thank you.

Terrible response when we requested medical records!!!I ordered them over two weeks I waited and no…read moreresponse! Had to contact medical records three times!!! NO excuse!!! Won't mention gal's name that was not being responsive!!! Terrible!!!

They offer varieties of home health care . Most of the workers are experiences. The owners are…read moredoctors.

I love CHC services. I have a rare genetic disorder that leaves me in an excessively fragile…read morestate. I can literally dislocate a shoulder simply by opening a refrigerator. Needless to say, I am unable to care for myself when my husband is on travel. That's why I'm SO thankful for CHC. Whether for one week, or three weeks, or even months due to neck multiple neck surgeries - I know that CHC will send a qualified, kind, hard-working to come help me. Everything from taking out the trash, cleaning to tub, cooking, driving, grocery shopping, washing my hair - they do it all with a smile. After my neck surgeries I needed help with everything - and I was always treated with dignity and respect - even when they washed my butt. Whether you're looking for short term care, or long term care, I highly recommend CHC Services.