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    OC Strength Lab

    5.0 (7 reviews)
    Closed 4:00 am - 12:00 AM (Next day)
    Updated 2 months ago

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    7 months ago

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    4 years ago

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    Christian C.

    Thank you! We appreciate you Kathy!!

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    LA Fitness

    LA Fitness

    3.8
    (525 reviews)
    1.6 mi

    My experience at this LAFitness has overall been outstanding, from the classes (especially Zumba)…read moreto the clean locker room, nicely maintained equipment, positive energy among all the staff and excellent training. Special shoutout Ryan G. , great trainer who keeps you engaged by alternating activities and stepping up challenges incrementally. He gives constant feedback on form and function, which is very helpful; also, has a lot of knowledge about fitness and nutrition, and overall health. The only negative I've noticed - the people "sitting" on machines/scrolling while others wait to use, but to me, that's not on the gym, but on the people who should be more considerate of others. But overall I think this is an awesome LA Fitness and highly recommend.

    Worst experience I have ever had at a gym!!!!…read more I have been using this LA Fitness through my Active and Fit membership for years. One Sunday morning, I attempted to check in only to find my access had been canceled because the credit card on file had been replaced after fraudulent charges. While I was actively trying to resolve the issue, staff insisted I had been using my mother's membership because the grainy, backlit membership photo they took years ago looked like an older woman. My mother has never been a member of LA Fitness or any gym, yet they were adamant that the photo was her and not me. I explained the situation, attempted to update the payment information, and even asked if I could simply take a five minute shower before leaving. Instead, I was threatened with the police. I asked to speak with a manager, but there was no manager working. Rather than handling the situation professionally, the staff escalated it to the point of calling the police. Two male officers entered the women's locker room over what should have been a simple payment issue. It was intimidating, unnecessary, aggressive, and completely beyond unprofessional. After I filed a complaint, the general manager, Jacob, contacted me. During our phone call, he told me he had reviewed the security footage and my membership photo and stated that the person in the photo was not me. The reality is that the photo is me. I was disappointed that, even after reviewing the situation, this remained the position taken instead of acknowledging how the incident had been handled. When I asked Jacob for the contact information of his superior, the call went silent and there was dead air. I found the communication unprofessional and it left me feeling that my concerns were not being taken seriously. The district manager, Armando, then contacted me. He offered me one free week at the Fountain Valley location (wow!) as though that somehow remedied what happened. My Active and Fit membership already includes access to the Fountain Valley location, so the offer was meaningless and, in my opinion, added insult to injury. It completely missed the point. In my opinion, this is a poorly run company with inadequate employee training for their GEN Z STAFF!!!, poor customer service, and a lack of experienced management when it matters most. No customer should be falsely accused of using someone else's membership or have the police called over a payment issue they were actively trying to resolve!!!!!!! This experience permanently changed my opinion of LA Fitness. I do not want another penny of my money going to this company, and I will never support this business again. I will also be sharing my experience with my friends, family, coworkers, and anyone who asks me about gyms or is considering joining LA Fitness! You can count on that.

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    Losing it slowly
    Losing it slowly
    Matrix equipment.
    Matrix equipment.
    LA Fitness

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    OC Strength Lab - intervaltraininggyms - Updated August 2026

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