As always, Kirk and his staff provided professional service which meets or exceeds our…read moreExpectations. Continual communication starting the day before your reservation until the time they pull into your driveway makes it hassle free! Out driver Taurean was extremely professional, pleasant and thoughtful. Thank you Captains Car Service!!! You've done it again!!

Excellent service. Have used them in the past for vacation, and just used them again. We wouldn't…read morecall anyone else.

Ms Tonya is the best and sweetest bus driver. She always greets my son in the morning with a smile…read moreand takes a real interest in the kids. She talks about my son's cool shirts, asks how he feels when he has been sick and has even made treat bags for Halloween. My son didn't take the bus that day because I went to his halloween party. When she saw him she ran down, gave him her hand made treat bag and Commented on his outfit. I love that he has her as a driver in the morning. Ms Tonya is so thoughtful. Her love for kids gives me comfort that he is in good hands.

What a great company and very reasonable rates. Picked us up from Cleveland airport and drive us to…read moreCedar Point Park. Then took us back to the airport. On time and friendly. I highly recommend this company. Thanks again. See you next time we are in Cleveland

Fantastic service. Very professional, super fun experience, and they offer great package deals…read more Plus, they put up with me and my bridesmaids singing broadway on the way to my wedding ceremony

Samantha with Cleveland Sunset Limo Service was fantastic - from start to finish she provided great…read moreservice. The night of my wedding, we went over on time and my husband and I had to stay at the reception venue to make sure things were cleaned up and packed - Samantha made an extra trip to take my bridal party back to the hotel and then came back from me and my husband. She was so friendly and kind and made me feel so at ease in regards to our wedding transportation. Would definitely recommend!

Today, May 12, 2026, I needed Red Sparrow services to drive me to and from my cataract operation…read more The Drivers came on time, the cars were clean, the drivers very personable and kind and the service I received was very excellent. Thank you. Joyce G

Let me tell you about Red Sparrow…read more The first time we used them was a ride to my father's surprise 60th birthday party. The driver showed up 45 MINUTES late and it nearly ruined our carefully-timed arrival at the surprise party. The second time we used them (DUMB, JULIA. So. Dumb.) -- they drove us to a wedding. I agreed upon the return pick-up time as 12:30am about a week in advance. The dispatch had the order. Then, the driver and I agreed verbally when he dropped us off. "See you at 12:30a.m." Welp. 12:30 a.m. came and went. I had the driver's cell number. He said "You called and said to come get you at midnight. I was there and you weren't." Umm... NO I DIDN'T. Then I called dispatch - which provided little to no help. We eventually had to call a cab to come get us an hour away from home. UNACCEPTABLE. Truly I have never in my life received such terrible customer service. Your job is to drive people and pick them up. THAT'S ALL YOUR COMPANY DOES. And you cannot even do that successfully. Fail. Epic fail.

Over all great experiences and a great driver, this is definitely a little bit of a work out but…read moreit's very fun. Sometimes you definitely gotta try at least once.

What a fun and active way to gather with friends, or in my case, colleagues. This was a great…read morekick-off to our year of work together. Our driver was knowledgeable of the city and very personable. He was also flexible when we wanted to take a little detour to Mitchell's Ice Cream for our final stop. I highly recommend this to anyone looking to connect with others and learn more about our city!

This station reminds me of the Minneapolis train stops. Basically at this train station, anyone…read morecould hop on this train after paying getting off the bus or paying for parking since it doesn't seemed enforced. Police activity was present here. I disliked that I wasn't being informed when the next bus was coming on their screens instead of displaying useless information.

Nice newer station on the Red Line. Safe enough neighborhood and good to park your car hereread more

If you are booking this company for a bachelor, bachelorette, wedding, concert, etc...RUN…read more Cleveland Party Bus Rentals, BVIP, and VIP party buses are all busses that will serve you MUCH BETTER THAN PLATINUM. Picture this: you and your friends get together for a blossom concert to enjoy what you have left of the summer, and the next morning, you wake up to an email saying you will be getting charged for "Damages." When you ask what was broken, they respond that everything is functional and no damage was done. They go on and charge your account $500 and never give you the reason for doing so. I contacted my bank, and they issued me the money back, but I got a letter charging for miscellaneous fees. When we tried to contact them multiple times, there was no response to our continuous emails and calls. Seven months later, we are still dealing with the repercussions of this horrible company. TRUST THIS COMPANY. I have heard numerous reports that DIDDY parties have been held here, too. If you wanted to get screwed over so badly, I would suggest having your husband, wife, or a friend DO IT FOR YOU. I REPEAT, THIS COMPANY IS NOT WORTH IT! All the five stars are fake accounts that they have made to promote their horrible, sketchy, and trashy bus.

My experience with Platinum started off so well, but unfortunately when it came time to really show…read moretheir customer service, their true colors showed. I had a reservation for a bachelorette group for a winery tour on May 15th. Unfortunately on May 2nd the mother of the bride was admitted to the James Cancer Center's ICU due to a complication with her battle of stage 4 lung cancer. We weren't sure how it would go, as no one does, so we waited for the bride to let us know. Unfortunately as the days passed, her mother hadn't recovered enough for the group to make it out of town. The bride was the power of medical attorney. We contacted platinum on the last possible day to get a partial refund (which we were understanding of, it's in the contract) however we were met with a complete lack of empathy or help. They said they can still bring the bus to Columbus but we would need to pay more, otherwise we would lose the money. We stated we were within the contract & the 5 days of the event & the response was "I don't have the contract in front of me, I'm not in the office." It was 4 pm at this point on a Monday after calling and dealing with them all morning. Finally we brought in a legal aid rep to call & we got a partial refund. At NO POINT was there an expression of apologies or understanding surrounding the reason why. We had to fight all day to get a partial refund. Finally, today, I was able to send a letter the social worker helping on behalf of the family sent to help with financial obligations we might not have been able to hold up on our end. I sent the letter, along with an admittedly not very nice email stating how awful the customer service had been, additionally with a link to the now viral ceremony that was held that same weekend due to the unknown of whether the mom would make it to the actual wedding stating a request for a full refund in the hopes to help our family & friends with money. The response back was almost laughable if it wasn't so heartless: "Good Morning, No further refund will be issued and I have reviewed your email carefully. Your bus was held for you, and it could have been rented to others, which caused a loss in potential business to us. This matter is closed and we wish you the best moving forward. Thank you, Dawn " my response: Dawn, Thank you for your well wishes and thoughts for the family throughout this time Sorry you lost maybe $2000. We might be losing a loved one within the next few days. Have a great day! & finally, my favorite part, the response back: "I would suggest that you concentrate what precious time you have with your loved one, vs continued pursuit of this matter. You have a great day also, Dawn" That was the first acknowledgment of the bride's mom throughout the ENTIRE ordeal of our situation & THAT was the response. Basically at this point we don't care about the money. Just know if you book with platinum, they have zero regard for you, your friends or family unless you're putting money in their pockets. https://www.today.com/health/ohio-couples-holds-impromptu-wedding-local-hospital-so-mom-fighting-t220997 here is a link to some insight into how incredible & strong Taura is, how beautiful & resilient her daughter Carley is & how incredible #TauraStrong really is. Right now we are looking at numbered days. Any and all prayers are welcome. Sorry for the long review. Platinum customer service is trash.